National Floors Direct

DO NOT, I repeat, DO NOT use this company. It is a rip-off and their installation, warranty and customer service are horrendous. Had this floor installed in April of 2022 and a month or so ago noticed that some of the seams started to come up oft the floor. Also noticed that the
"boards" were starting to "bow" up. I called and was told my warranty was only 90 days and there was nothing that National Floors Direct could do and I would have to go to an outside source to get it fixed. Now, when the salesman initially scammed me, he said that they would
"mud" the floor over the existing tiles so the tiles wouldn't have to be removed. When the installer came, who bought his wife along as a helper, came, he told me he wasn't going to use mud, and that a thin layer of foam would suffice. Well, obviously, that did not work. Now, about the initial installation. The installer had to come back numerous times. The floor was installed so that the boards tell short of the walls. He came back and just tilled in the gaps with caulking. The saddles kept coming up. He came back and reglued them and then told me to put cement cinder blocks on them for two days until the glue dried. After a day, I noticed that the veneer on my wall was ripped apart. The installer, when trying to pull the moulding off ripped it off the wall. Think he would have told me? No, didn't even think to. I understand mistakes are made, but not to tell me and then just to try and hide it. Unacceptable. This floor is a piece of junk. The salesman was a great scammer. Got me to believe him. The installer seemed like he had no idea what he was doing. So, once again, DON'T GET SCAMMED. USE A LOCAL FLOOR GUY INSTEAD. Might be a little more dollars, but to not have to deal with the aggravation, it is worth it.

This company is the biggest joke! Their sales man is amazing, promise everything that customer wants to hear but they don't deliver and they think customer is stupid!
I needed carpet 3 rooms in my house quickly. Sales person came over, spent over an hour talking about how great they are how trusted company is National Floor Direct. I picked the carpet and he made me pay more on another similar one because that carpet is in stock and they can deliver and install it within a week he said! He told me a few times that the only reason they will cancel if there is a huge snow storm on the day of installation and they are not able to come, otherwise I can be 100% sure they will come!
A lady called me at 4:30pm on the day before the installation to cancel because one of the installer got sick according to them. We had about a half an hour argument and then she hung up on me. She'd never offered any alternate solution but 35 different versions of "I'm sorry!" that don't get me closer for installing my carpet on the scheduled day! The best part was, she didn't let me cancel my order, because she said the cancelation period was over! I asked her to send other installers or find somebody else who can come when they they finish their last installation and I would pay for their time, it wouldn't take more than 3 hours. She was just asking me, How do you know it takes only 3 hours? It will take a whole day! She said.
This whole story was a huge BS, because obviously the carpet that I payed extra for because it's in stock, it wasn't in stock and they were waiting for the last minute to get it, so they can come to install the next day, but they didn't get it, so they had to come up whit this "The installer got sick" BS!
So, they forced me (because they didn't want to refund my money to find somebody else to install my carpet) to wait another 10 days to install my carpet. FYI when I told her it'll take about 3 hours, she said it'll be a whole day, for the installers it took 1 hour 42 minutes from they rang the bell till I locked the door behind them! I checked the time just for curiosity.
THIS COMPANY IS THE BIGGEST JOKE!

Buyer Beware.

DO NOT USE THIS COMPANY.

They do not take cards and of course that is something they don't tell you until you have agreed and are ready to pay. I scheduled to have my floors done on June 11 and was just told TODAY (June 8) that I now have to wait until August 7 to have my floors done. There was no apology or any sort of remorse for the inconvenience and when I asked for a refund I was told that since it had been more than three days that the order could not be cancelled.

There was no mention of the fact that I waived the 3-Day Cancellation option BECAUSE I was told that they were ordering the material as soon as possible and needed to ensure that I wouldn't cancel now that they had made the order.

I paid nearly $1000 as a deposit (through Cashapp) because who still uses checks in 2021 or just keeps thousands of dollars in cash at the ready. So they get to keep my money until they decide to either give me a refund or do my floors. They also mentioned on their site that they price match any other written offer by 15% or it's free... One guess to if they actually honored that.

They are very rude on the phone to the point of mocking and hang up when you demand to speak to a manager. I have absolutely no interest in doing any business with them.

Find another company, the headache isn't worth it.

Update: I finally got a refund after I agreed to delete all of my complaints and reviews; something that the FTC literally sanctioned them for, the proof is on their BBB page. The refund check was for the incorrect amount but I would rather eat glass than spend any more hours of my life on the phone with this garbage company. I think it's very suspicious that nearly every good review they have on Trust Pilot has an "Invited" check rather than a "Verified" check. Do with that what you will.