NastyGal has a rating of 1.4 stars from 779 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about NastyGal most frequently mention customer service, store credit, and poor quality problems. NastyGal ranks 2380th among Women's Clothing sites.
I received my order today. I was very afraid because of the comments I read here, but in my case, the shipping was very fast, the products high quality and beautiful, for the price, ( I bought them on sale) I cannot ask for more. I will order again, I hope they continue selling beautiful products. One thing only, just order one size bigger than yours. I am 6, and some clothes are sizes 2 to 4, and fit me perfectly. I think UK sizes are bigger than US.!
Believe all the reviews - this is 100% a scam. They send delivery confirmations for future dates and call it "jet lag" They don't even care at this point - it's sloppy and despicable. After pretending to fake deliver again, they'll "refund" you 70% of something you never received. RUN 🚩🚩🚩
TL/DR: They sent the wrong size of the one item ordered. I am annoyed
Haven't even received my order yet, but according to my shipping email, I was sent the wrong size. I ordered boots in a size 7 (I have my confirmation email as proof that I didn't mess up) and according to my shipping email, they sent me the same boots in a size 5. I have sent a message to customer service and am being patient with the response but I am annoyed. I ordered one thing and they somehow messed that up. I know that the return/ refund will be an easy process but I am annoyed that I won't be getting the boots in my size. I am crossing my fingers that i was just a typo on their end and I am actually receiving the right size, but I am not optimistic.
Tip for consumers:
At your own risk
Products used:
Same boot which is not even my size
QUALITY: 3/5 (based solely on the outfit I purchased of course)
SHIPPING: Ordered on 11/24, shipped on 11/25, and arrived on 12/3
Overall, my experience was pretty okay. I had no issues with my order. The items arrived in the correct sizes and colors. The material of the sweater was surprisingly soft and the jeans fit true to size. I made a video review so you can decide for yourselves.
It came in the exact date as it should (8 business days), the size on the waist was perfect but it was too long? Even thought I'm the exact same height as the model (160cm).
Tip for consumers:
Maybe it didn't fit at the hips correctly or maybe they made a longer than expected.
Products used:
Petite Organic Slit Hem Straight Leg Jeans
I bought one dress. It took 5 weeks to receive it although there was the Covid crisis and during Easter celebrations so I didn't mind.
I ordered the only size left, 40EU, although I normally wear 44-46 EU, but I read that items from Nasty Gal are usually much larger than normal. I was lucky because this dress fits me perfectly.
I recommend chosing a smaller size than what you normally wear.
After purchasing 3 items from nasty gal and then checking the review, I was extremely worried. But I got my items in about 5 days. I didn't love the quality it felt too f21 to me so I returned two of them. Took about two weeks I believe to get my money back into my bank account. I wouldn't really shop here again unless I found something I really wanted for cheap but overall I had an ok experience
Affordable prices but not a high-quality service. You must do more work and training with your staff at the first, only after that launch the business.
After seeing so many reviews about how poor the quality of their clothing is and how horrible their return policy is I was a bit hesitant but I thought I'd give it try since they were having a 80% off sale lol. I ordered 4 things that came in a week which I was pleasantly surprised about since it is international shipping. I got the 'More or Less Layered Necklace' which I absolutely love! Such a cute necklace. The 'Why Knot Printed Bodysuit' (size 6) is really cute online but I wish it wasn't a bodysuit lol. You would need to wear super high waisted bottoms so that the black part doesn't show. It's also extremely baggy at the bottom where you clip it so if you're petite it'll be a little loose down there. Also, their a few strings that come out at the seems. The 'On the Hole Crochet Crop Top' is the only item I was so disappointed in, seeing as how that was the most expensive item I purchased. I chose the size option S/M bc the only other option was M/L. I really wish they had a XS/S option though because the top is huge! It literally looks like a XL. It's so big on that I literally had to cut the back and tie it. The last thing I purchased was the 'Button Maxi Skirt' (size 6) which has to be my favorite item, super cute, nice quality, no complaints. It's a little long so you should wear it with a hell or wedge. All in all the quality isn't that bad for what you're paying for (just get it on sale lol) They do run small so I recommend sizing up. I'm 5'4,125lbs and I'm usually a size 4. Hope this helps!
Tip for consumers:
Size up from your usual size.
So after my beloved VS stopped selling clothes I was on the hunt for a replacement co to spend my money and shop. I stumbled upon LuLus and Nasty Gal I ordered from both and overall the quality isn't great but good enough. If I need a little something cute to throw on I ship at NG but most other things I still shop high quality. Overall these clothes are terrific for younger girls and I recommend dry cleaning just about everything! Care when you press things as others have commented the fabric can be thin and burn VERY easily steam or dry clean only don't iron! As far as the customer service is concerned I can only speak for my own experience when I say they get a 5 star rating for shipping a missing item to me! I sent two emails and they sent my Mossi g item within two weeks and I was pretty worried I would never see it after reading through the reviews but alas they ah fled it really well and I love my dresses :) they are super cute
They are very deceptive in their advertising and sales. Waste of time. Would not recommend to anyone who is looking for a good deal.
I, like many others apparently, had never ordered from Nastygal but had previously heard that the quality of their clothes was good. So, when I got an email on black Friday that the whole site was 60% off, I was a little blown away. I ended up placing two orders (some items for myself, some as gifts for my roommate) and it was a little slow. When I got the shipping notifications, the shipper was "royal mail" or something and when I clicked the tracking links the royal mail site said they couldn't find my package at that time, and it couldn't find it even after it was delivered to me. I ordered a shirt, a shirt dress (both very boxy and unflattering on me, but these were gifts so I didn't return them), earrings that were decent enough, a bodysuit (cheap plastic clasps at the crotch kept coming undone and there were strings everywhere showing how cheap the sowing was but didn't look too bad on) and a sherpa-esque jacket which wasn't that bad.
The quality wasn't poor enough to scare me away given the "60% off" pricing and the pictures and styles are appealing, but I don't think I will be ordering from them again.
I used to be a huge fan of NastyGal, but slowly, the customer service declined. Now, under Boohoo, the selection of clothing just isn't like what it was before. The style isn't NastyGal. NastyGal's clothing now just looks like Boohoo's under a new name. I am hugely disappointed in the loss of the brand's originality, it just isn't what it was before.
Nasty Gal used to have trendy clothing but they went downhill. Now I never hear about them anymore. I think they went out of business?
Their selection use to be more curated. Now I have to shuffle through a lot more inventory. Bring back the old nastygal.
I received a pair of shoes, and they were broken. I contacted customer service expecting that as they sent me a faulty product they would bear the cost of return and refund me. This is not the case and its more expensive to return than the product is worth.
Honestly, not that good. A mediocre company and i believe they do not excel on their specific field. You definitely know what i mean. I hope you guys reallign yourselves.
They have many great items at decent prices. Not the cheapest but one of the most professional stores out there. One item had a tear in it but got it exchanged quickly.
When I order from them, I typically spend about $1000. Since my very first order, they have sent atleast one wrong item. They consistently mess up. I've never shopped at a place that has messed up on almost every order. They may send something that is the same color or fabric, but a completely different product. Nasty gal is pretty strange.
I live in the u.s. I've ordered from nasty gal 3x, each time in hope my order would be better. I love love love, the idea of their clothing, totally my taste. However, for the price I pay I guess I expected the quality to be a bit better. I feel like I could've received the same thing and pay a fraction of the price with aliexpress. It's always such a gamble with nasty gal. I also do not know where on earth they get their measurements from. It looks fine in the description but as soon as u actually receive the garment, it's way off. I ordered a must have dress before, an xxs, and they sent me a large! Customer service could return it and I couldn't reorder cuz it was sold out in my size. Wth nastygal? Step it up already
This online store is okey. But i find it hard to get emails from them if I ask for something and they are always so busy and stuff like that. Made a order and it was nice, but i think that's it for me from them :)
I was immediately drawn to NastyGal about 2-3 years ago when I stumbled onto their site through an ad on another site I was browsing. Their clothes were so my style, I just absolutely adored all of their pieces and I slowly began purchasing. Usually, I've had no problems with them other than the fact that their merchandise is ridiculously overpriced, even their accessories are just way to expensive, but I figured "Hey, decent quality so it's worth it!" Wrong.
I purchased a pair of platform sandals and they were pretty pricey, about $60 and I had them for about a month when one of the shoes' straps completely snapped off one day when I was wearing them. When I was looking at the shoe, I was actually appalled at how cheaply they had been made, it literally looked like the straps were glued in and they were plastic feeling. It was too late to return them and I had to actually glue it back to make it stick and it just wouldn't, so I ended up having to just throw the shoes away. I haven't purchased anything from them since. Such a shame.
I ordered from Nasty Gal one week ago. I didn't buy a lot of stuff like other people. I just bought one cuff and one pair of earrings from them. I've been looking over their website for months now. I waited for some big discount, so it ended up like the cuff- they marked it originally C$60, I paid C$18; The earring they marked C$75, I paid C$16. Shipping cost is reasonable around C$12. I wasn't expecting a COD amount at the time I finished paying with Paypal, until I reached here and found out - boom! What the heck? In my case it wasn't much so It's not a big deal in the end.
What I really don't get pass is they didn't package my order with even a small box!- hello? You call that a parcel? The style of that packaging reminds me the day I order snacks from Chinese online website Taobao... With Taobao, you can accept that style of package is because it's only raw snack which wouldn't been damaged very easily, and TaoBao is very complicated, it's more like an online flee market. However, As an online shopping company in US, this type of packaging condition is truly unacceptable and below the average of North Amercia shopping site service, they really showed their attitude toward small amount of order- "you didn't purchase much, so we are not going to waste our shipping box to you"... They just wrap those two items each with bubble wrap then wrapped external with foil material. The shipping was really fast. They shipped out my order before I actually paid them, and I received order only after one week. Not to mention the risk my order might be damaged or anything else, the fact is I ordered something is closely considered as fragile in their own way... I just don't see people who sell jewelry online would not notice the difference or importance of a proper package... Clearly Nasty gal treat their shipping style more close to Taobao...
The product doesn't look like they are worth nearly C$70. Over the months of observing their website, I found out they tend to sell the exact same thing- handbags or jewelery like other website with much higher price. They do carry some cute, contemporary brands that you can't find on other websites. They also tend to mislead young girls with brighter picture technique. Most of their pu leather handbag you can see they really put effort into their picture taking. You even nearly think it "looks exactly"like real leather, but I'll tell you- do not buy them. You will definitely get disappointed, because they don't provide 360 degree of capturing for their product's actual condition.
I paid with paypal. They didn't accept my paypal transaction at the first place, but they have already shipped out my order, so I contacted their online chat. After I talked to the first person, they still didn't finish my transaction at that time (you can see the chat in the following picture, the girl promised me they would accept my transaction, but obviously they didn't at that time!)... another weekend had passed. I'm a very patient person, so I talked to the second person through online chat, finally that person was very helpful, she actually sent me an follow-up Email afterward.
What I would suggest is -
1.do not purchase too many stuff at one time. Don't fall for the "get free shipping on orders over $150". Yes, sometime shipping can be very high, but you really need to consider your budget and your potential. Before you buy something, ask yourself- Do I really need this? What would I do with this handbag? Is this really good material? Is this worth the price or is it going to last a couple years? Most of those free shipping deal would only affect your judgement toward your mind by either buy more things you end up may considered as useless or increase COD amount your pay even more in the end.
2. Do not fall for their picture. If you really love a bag they are selling. You always need to search the same thing over the internet first, because you may search out more and even better pictures or information about the product.
3. Always consider quality as your first priority when you search on their website. Nasty Gal can still exists in today's online shopping mostly because they sell bizarre and interesting fashion stuff you can't find very easily anywhere else.
Tip for consumers:
1.Do not purchase too many stuff at one time.
2.Don't fall for the "get free shipping on orders over $150". It just trick you to spend more than you could.
3.examine product more carefully or even do more research for the things you buy by google it. It's just convenient and your money saver.
My firend had ordered from this site and they claimed they had sent it on the site even provided a tracking number. Meanwhile my friend could not track it cause most of the time when she would put the numbers to the tracking number it would say not found until days after when it showed delivered and she was yet to receive any package. She called them, and they claimed that she should have received the package and they dont know how they could help. She also called the shipping service and they said they had not received the package at all and so my friend had to make sure she had made this clear to them before they finally decided to send her another package. After she had received this package the dress was not the same way it looked in the picture, it was more of a different color with a poor tailoring.
Tip for consumers:
you may use the site, it is fairly okay
Being completely oblivious to the fact that Sofia had went bankrupt and sold NastyGal, i was extremely excited when i saw that they had a 40% off sale as their stuff is normally on the pricey side. I bought a pair of shoes, thrilled that i got them for a steal. Shipping said it'd get to me within 8 business days. They had zero warnings about customs, and the possible delays. After i ordered i got an email saying i should expect my order LATEST 5/11/17. I got an email from them on the 7th saying that my order had been shipped. This is the annoying part. I got an email from Deutsche post UK on the 10th saying my package had been shipped. Very confusing. First the est delivery time was the 11th & the package had been shipped on the 7th. Then i get an email on the 10th saying it's been shipped from the UK. I honestly never have high expectations when ordering online, and don't even care when shipment is late. But giving the customer misinformation is NOT okay. So i got my package on the 17th and not only was it late but the package was SO beat up and dirty. I should've taken a picture. The shoes came in a box that was completely smashed to the point where the shoes weren't in it. I have to say the shoes were exactly as described/pictured on the website, and i am so in love. The quality in the product is still there. I might even buy from them again, but with extreme caution and low expectations.
Tip for consumers:
Shipping is awful, and confusing to navigate. Quality of items purchased are exactly as described/pictured.
I've ordered on two occasions from Nastygal and I have mixed feelings. It can be very hit and miss and the clothing overall is somewhat cheap. If you shop at Forever 21 and don't mind similar quality then you will not be disappointed with NastyGal. Anyone looking for higher quality should probably look elsewhere. I kept about 4 items from over 12 that I had ordered. That being said, I did not have any trouble with returns. I would order from here again, but only if I saw something I could not live without.
So basically I ordered a pair of heels from this website about two weeks ago, they were delivered today and I'm very disappointed because I got sent a size 7 instead of a size 9. It's just a pain because it was for a gift for someone and now I can't really give them a pair of shoes which won't fit them. Quality wise they were very pretty and nice a few glue stains but noticeable. Such a shame
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