It's always a gamble with online purchases, so I always check to make sure there's a return policy. NG has one, great, I order a cute blazer for work. It arrives and it literally looks like I'm wearing my mum's 6 sizes too big blazer when I'm 12. I don't know how they styled it on the model, maybe the clipped the back to give it some shape? It looked laughably ridiculous and the fabric was really cheap. Anyway, I process the refund request, thinking it will be like any other site, where you get a refund number then post it back. This, I can do through my business where I qualify for cheap high volume postage. Nope - I have to pay $15 and find the time to DROP THE PACKAGE to a post office. Literally, my most hated thing - I just dooooo not have time to go to a post office. That's why I shop online. The whole experience has been super frustrating and reminded me why I dont shop at these cheap, crap online sites anymore.

Really very BAD and unpleasant experience. Horrible customer service, I was shocked that nowadays you still can find places who don't value their customers at all. Such a shame as I was so happy and excited when found this website for the first time as they claim to stock some of my favourite brands. Would never recommend to buy anything from them. Check the brand and search of other retailers as most likely you will be dissappointed.

I placed two separate orders on February 21st, during the 70% off site-wide sale. I received 2 confirmation emails, then an email a few days later saying to expect delays in shipping. However, it has now been 11 days and I have received no further information. Like many of you, when I try to track my order numbers/account online, it says account not found/order not recognized. I emailed them yesterday and have not heard back. Nastygal, this is terrible customer service. Please respond to your customers about their pending/disappearing orders.
Order numbers:
**************

I should have read into their name more. If you want to spend $10, give it to a charity instead. At least someone will get use out of that money.
NastyGal's prices are cheap, yes, and sometimes you can find a diamond in the rough cheap clothes store. This is NOT it. I purchased 4 items. They ALL looked like a 1st grader's attempt at making an outfit with their toy sewing machine. The quality is almost comical it is so bad. If you are looking to return something, you can forget it. They ask you to jump through a million hoops before simply ignoring your emails and refusing to contact you back. In other words... returns do not exist.
NastyGal. Not even once.

I dont know why this website gets such bad reviews, every experience i've had through nasty gal has been a positive one. Only once have i received something that was wrongly labeled in size. I am not a tiny little thing like the models or a lot of the girls that shop on the website, but i shop for items i know will flatter my figure, and i know which items will not. Everybody complaining clearly needs to accept the size that they are. Moreover, ive had great experiences with customer service, returns and refunds. Also, the quality of the clothes i receive is exactly what i expect. Its certainly not designer quality but it is what i pay for. If youre expecting top notch then order clothes nasty gal offers from other brands, like for love and lemons. Pricey, but quality. I am head over heels in love with their trends, really things you cant find absolutely anywhere else unless you want to clean out your wallets.

So i've just received my first package from nasty girl. And needless to say it's cheap, over hyped, takes long than expected to arrive. Everything from there clothes to there vibrators... all of it is terrible. They'll say the product was worth 100 then discount it. Even when it's discounted it's still to much money to paying for such crap. If i had known they sold the business to boohoo (which isn't mentioned anywhere) I would've never of even bothered. It's all made in china. I'm throwing out everything I've received and never purchasing anything from this company ever again. And if anyone asks if they're good. I'll literally tell them to not bother. If you're reading this nasty gal when will you get it that your prices are stupid and the materials you're selling are better suited for children to dress up in. Also put it on your website that you're boohoo. Not what nasty gal originally was for petes sake!

Don't order from NastyGal if you live in Canada. $10 shipping is fine, but it works out to way more because they use some company called Landmark that will tack on exorbitant fees. If NastyGal just used US Postal service and Canada Post, one would pay the taxes and nothing more. I owed around $15 for taxes. But was forced to pay over $50 to get my order from the post office. NastyGal should know who they are dealing with and how Landmark operates. A little disclaimer at the bottom that the customer might have to pay duty/import fees does not excuse them or absolve them--the retailer needs to have more transparency for customers. I won't be ordering from this retailer again, and I hope no other Canadian customer gets screwed over.

I haven't received my order and it's been way more than 10 days. Customer service (they don't even have a phone number to reach them so I messaged them on all social media and even whatsapp) told me it would come soon. Guess what, it hasn't. I want a refund, but will I get in touch with someone to actually issue me one? Nope. Please, for your own sanity, stay away from this site. Oh also, the last time I ordered from Nastygal the quality of clothes was actually sh*t, so I just bought shoes this time (still haven't received them)

Too bad there's not a no-star rating. One is too high. I ordered a dress that didn't come 18 days before leaving the country. I called and they were like yeah that's normal. I figured OK I'll wear it to a wedding after I return home. But it never even arrived. I called and they said they couldn't find it in the system, they had no idea what happened to it. Really? She was like oh well. I did get my money back which is more than some here. How do these people get by? The terrible reviews are a huge symptom of various problems.

Their posted return policy is either store credit or refund. I read it & order few items.

After received items I want to return 1 dress but their return request authorization only give me store credit option so I chatted their online customer service, she said go head and print out the label and she will adjust it from their end. Before closing the chat forum I printscreen her confirmation.

They received my items along with hand written note and that online chat forum confirmation but still issue me store credit...! Call several time NOONE pick up. Now have to dispute with my credit card. So much trouble will never shop here ever again.

Also their some of their OVER PRICE stuff could be found on Forever 21 too. They buy already made cheap quality stuff from San Pedro and resale for so much higher mark up.

DO NOT BUY FROM THEM unless you are 100% sure about your purchase. I returned 2 items a month and a half ago, following their directions to do so and when I followed up about a refund they are claiming they can't track the shipping label THEY SENT ME and I need a receipt from where I shipped it in order to get a refund. They are saying they can't look it up via the order number so now I am out $200. They don't have a number to call, only chat and I keep getting placed with a different person. I read on other sites this was happening to people so buyer beware it's true.

I placed an order and realized I ordered an incorrect item. So I messaged their customer service right away to cancel. They wouldn't let me. This is really unreasonable because it was within a less than 20 minutes time span. They wouldn't let me what so ever, other online stores are willing to accommodate right away to their customers but I guess not Nasty Gal. Not to mention how expensive their clothes is when you can find the exact items on another website for way cheaper. The shipping price is way higher than many other places. If I could give them a zero I would. Never buying from here again.