business logo of Nasty Gal
nastygal.com
casual, streetwear, general womenAge 13-18, 19-25, 26-45
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About the Business

Nasty Gal is a leading fashion brand known for its trendy clothing, shoes, accessories, and beauty products. Committed to a unique shopping experience, it caters to fashion-forward individuals with a diverse collection and great value, offering significant discounts and exclusive app promotions.


nastygal.com
USA
Nasty Gal is part of Boohoo Group
Founded in 2006
Clothing item from Nasty GalFashion apparel by Nasty GalMerchandise from Nasty Gal clothing lineNasty Gal fashion product

Business Highlights

General

Parent Company: Boohoo Group
Year Founded: 2006
Target Gender: women

Shipping

Shipping Cost: $6.99
Free Shipping: no
Shipped From: UK

Returns

Return Policy: not free
Return Instructions: items must be unworn and unwashed
Return Cost: cost of returns

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: casual, streetwear, general
Body Fit: regular
Available Sizes: Women's (XS, S, M, L, XL, XXL)

Customer Service

Support Channels: chat, facebook, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Apple Pay
Buy Now Pay Later: Afterpay, Klarna

How would you rate Nasty Gal?
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Reviews Summary

Nasty Gal has a rating of 1.6 stars from 781 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Nasty Gal most frequently mention customer service, store credit and poor quality. Nasty Gal ranks 1955th among Women's Clothing sites.

Michigan
2 reviews
5 helpful votes
Follow Jacquelyn S.
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Stay away from this company for on-line shopping! I ordered boots and returned. Company insisted they never received the return. Over a period of months, I finally gave up and let them keep the returned boots AND my money! Will never go near this seller again and would caution anyone considering their products to look elsewhere!

Date of experience: September 3, 2017
Australia
1 review
0 helpful votes
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SCAM
June 17, 2022

I received a pair of boots that split in half on the first day of wearing them. Nasty gal would not refund me and needed me to send the boots back despite providing photographic evidence. Two months later I still am yet to receive a refund. Customer service is shocking.

Date of experience: June 17, 2022
New York
2 reviews
2 helpful votes
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Horrible!
October 18, 2017

They are the worse! Ordered over $800 in clothing. Some of the items were not the correct size or not as expected. Needed to return the items that they sent me in the wrong sizes. Nasty Gal refused to pay for return postage even though it was their fault that I received the wrong sizes. I contacted paypal, since they were the creditors I used to make the purchases. They informed paypal that I would have to return everything that I ordered in order to receive a refund. Unbelievable! Who or what kind of company does that. I didn't have a problem with everything I purchased only the wrong sized items they sent me. Never again will I be purchasing from them. Customer service sucks! No direct phone #, everything is communicated via e-mail, which normally takes at least 48 hours for each correspondence.

Date of experience: October 18, 2017
New York
1 review
1 helpful vote
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Worse experience ever!
November 4, 2020

Worse experience ever!
You just can't rely on having your order on time, even if you pay for the delivery express.
They won't refund until your order arrives and in this case, won't arrive in more than 10 days, and I will not be able to receive it anyway!
The client service won't help you to solve your problem!
Just be careful and don't trust this company! Wish had read of it before ordering it

Date of experience: November 4, 2020
New York
2 reviews
11 helpful votes
Follow Dianne L.
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Nasty gal must have listened to all the negative reviews because we just ordered from them about $250 that included many items they all came in 1 delivery and the return was handled professionally and prompt we had our 55$ credit before they even received the return back! Quality was fine especially for the prices! Way to go nasty gal we WILL be back! 5 stars!

Date of experience: July 24, 2019
GB
1 review
5 helpful votes
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This is such a ridiculous website and I have had enough of it that it is not even worth anymore of my anger or time and effort to write a review of which would be essay worthy. All I can say is, they obviously like to make a large profit and mess customers about. Don't even get me started on it, I could rant for ages

Date of experience: October 25, 2012
Canada
1 review
0 helpful votes
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If you are shipping to Canada they will not show you the duties and taxes you have to pay so be careful! They sneaked me in to paying an extra $17 for duty taxes where I had to pick up my package at shopping without my agreement or confirmation on the receipt or anything. Never shopping here again that's for sure.

Date of experience: June 30, 2014
California
1 review
2 helpful votes
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Don't buy from them
August 9, 2017

I should have listened to other reviews on here, but items more than a month ago and still waiting on return - had to spend $18 mailing it back to them when they tout "free returns" and now THEY don't know where my items are that I sent back.
Should not have to send them a photo of the postage receipt and all this crap.
Not worth your time

Date of experience: August 9, 2017
California
5 reviews
2 helpful votes
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I saw one of their outfits displayed in a fashion show on the news so decided to order from them. I ordered four items for the first time and was worried because I failed to check reviews prior to ordering. Am confused by previous poor reviews. I rec'd email confirmations and shipments in timely manner. Items rec'd quickly and are exactly what the photos show. They fit nicely, are of good quality and the pricing was reasonable. I will definitely order from them again.

Date of experience: August 3, 2018
Ireland
1 review
3 helpful votes
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Cheap quality
December 22, 2017

Got the I got this duster jacket, raw cut edges bad quality material. Generally just really crappy quality. Looked very different from site. Had issues with customer support and the paying process was very unsatisfactory

Date of experience: December 22, 2017
Canada
1 review
9 helpful votes
Follow mar m.
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There are ADDITIONAL duty taxes. $75 DUTY TAX. That the site keeps in fine print so that you don't see it until you get an email asking to pay it. Very disappointed with how the company runs itself. Low key scammers. Ive read some reviews prior but I decided to give them the benefit of the doubt. Honestly not worth the time and money...

Date of experience: October 28, 2015
Ohio
1 review
4 helpful votes
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I have a $500 credit on nasty gal. I am having same problem as everyone else. No phone service. I tried to email and the email would not go through. I went to log onto my account and they say they do not have record of this email. BULL...! How do we get our money back? Any one know of a number to call the state they are in, etc. They cannot get away with this!

Date of experience: March 8, 2017
Canada
1 review
2 helpful votes
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I ordered the double breasted white jacket for my daughter.
When it came it was in an envelope. I thought this can't be the jacket.
It was! It was a cheap thin "jacket" made of fleece.
Very poorly made with everything off centre and doesn't hang evenly.
I will NEVER order from nasty dresses again.

Date of experience: December 28, 2014
Canada
1 review
3 helpful votes
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NOT FAIR
February 27, 2017

I understand the company went under but that doesn't give them the right to just give up in the last couple weeks. Was overcharged almost 100$ received an email saying i would receive a refund for it... 3 weeks later no refund. I've tried emailing them over 6 times and no reply. This company is a joke and i now understand why they didn't last.

Date of experience: February 27, 2017
Belgium
1 review
5 helpful votes
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Worst service ever
June 23, 2017

I ordered on 25 of april a pair of pink shoes, a blue skirt, earrings and a red jumper for 84.79. We are now the 23 of june and I still didn't get my delivery!

I emailed them about it a million time, but they keep ignoring it.
Never buy something here.

Date of experience: June 23, 2017
Texas
8 reviews
12 helpful votes
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Terrible company
September 30, 2024

Terrible customer service they make you feel unseen and unheard but that's only after they take your money! Terrible company

Date of experience: September 30, 2024
Australia
1 review
2 helpful votes
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Please save yourself the time of ordering anything from them. They avoid refunding your returns at all costs, essentially stealing everyone's money, absolute waste of time and effort. ALSO clothing sizes are so off it's not funny.
STAY AWAY

Date of experience: August 29, 2017
New York
1 review
0 helpful votes
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NOPE
January 23, 2018

The fabric and fitting is fine, I ordered three items and they did deliver sooner than expected which was a plus. HOWEVER, the smell of the clothing is horrendous. I can't even describe it. I have washed the clothes twice now and the smell won't go away. It is so strong that my entire house smells. I don't even feel comfortable putting it on my body. I wish I checked reviews prior to.

Date of experience: January 23, 2018
GB
1 review
5 helpful votes
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They have changed their carrier and they now charge extreme custom fees outside the US. My package was shipped to the UK (where I live) only for it to go Germany and come back so they could charge more fees. When I contacted Nasty Gal, they were extremely unhelpful and said that it was clearly listed in the terms and conditions that 'fees may vary by country'. Was a good customer, now will never buy from again!

Date of experience: October 23, 2014
Australia
1 review
1 helpful vote
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It's always a gamble with online purchases, so I always check to make sure there's a return policy. NG has one, great, I order a cute blazer for work. It arrives and it literally looks like I'm wearing my mum's 6 sizes too big blazer when I'm 12. I don't know how they styled it on the model, maybe the clipped the back to give it some shape? It looked laughably ridiculous and the fabric was really cheap. Anyway, I process the refund request, thinking it will be like any other site, where you get a refund number then post it back. This, I can do through my business where I qualify for cheap high volume postage. Nope - I have to pay $15 and find the time to DROP THE PACKAGE to a post office. Literally, my most hated thing - I just dooooo not have time to go to a post office. That's why I shop online. The whole experience has been super frustrating and reminded me why I dont shop at these cheap, crap online sites anymore.

Date of experience: April 7, 2022