If I could give this website less than one star I would. I ordered a top nearly 5 months ago, they stuffed up the address so the item was sent back to them. Since I ordered express shipping I was notified when they received it back. This was MONTHS ago, I have sent numerous emails asking for my money back for their error and they have just said each time that they will do it eventually. This is ridiculous and boardline robbery, obviously they expect costumers to forget so they can keep the profit. I can only assume since nasty gal has been brought out by boohoo this is the reason behind the ridiculous service Ive recieved as I had never experienced anything like this before when I used to shop with them. Ive also heard and seen from close friends that the quality is not there anymore. Such a shame a good company was brought out but idiots.

Worst Experience ever.

I bought from "wedding guest dresses" section and bought 2 dresses different colours in 2 sizes so I get the best fit. The dress was not a dress. The material was so thin and poor quality you could see through the material. There were holes in the dress. It was a wrap not a dress. The sewing pattern in it was so horrible, it looked like a bad cheap halloween outfit. I bough this last minute as well so this was supposed to be what I would attend the wedding in. Luckly a family member borrowed me a dress.

The accessories. The earring I bough heart shaped pearl earring one of the pearl was fallen of the earring and apparently I can not return earrings.

This company is cheap cheap terrible quality stuff.

Returning everything now. Never buying from here again its like buy a 2 pound item from Ebay. You will not get what you see in picture. Pictures are misleading big time!

I wish I would have read the reviews here before purchasing with Nasty Gal. I purchased a pair of heels, prior to ordering I asked the agent if there would be any upcoming sales for the holidays, she stated she was unaware of any and that inventory was low so I should order. I did on 11/20 I did not receive my item for 1 week, 11/27. The next few days were Thanksgiving. On sunday I notice the heels are 33% off, not an insignificant amount nor a sale not worth mentioning. I tried to get in touch with an agent but was unsuccessful, finally on 12/3 I get ahold of one where I am told price matches are 10days. It is stated no where on the site, most online companies are 14days, and they don't considerate a "customer curtsey" as does Nasty Gal, but a normal part of doing business. I am 2 days off of being in touch, I had the shoes for 1 business day. They are not willing to match and therefore unfortunately have lost my business.

Worst quality of clothes ever. I cannot believe they charge such prices for such clearly forsaken items. 1$00usd for a single piece of chiffon printed dress (no inner lining, inner collar was left unsewn, ill-fitting etc) is just absurd. First time I felt cheated of my online purchase. First and last time I am shopping with Nastygal. Really disappointing. I sent it back with the reason that the quality did not meet my expectations but have yet to hear from them about it after 2 weeks. Checked with customer relations but all I got was that till they have processed it, customer relations cannot attend to my order. WHAT? So what is your customer relations unit for? To inform your customers that they cannot do anything about it? Thanks, but no thanks. Please focus more on the quality of your items rather than your branding and image Nastygal.

Well I paid for a blazer which is worth AUD75. The shipping is ok I received the item in time. But, the quality is really poor it looks like something worth $20 nothing more. I returned it and I was patiently waiting for my credit. They confirmed that they have received the returned item already an I was told I should wait for 3-5 business days for the credit. The got those response over and over as I was explaining to each and everyone who gets my email that I have returned it provided the tracking number (several times) and was told several times to wait for the credit 3-5 business days. I was a bit irritated cos the customer agents were not reading the thread that I need to be like a parrot just to get my money! So they said they did returned the money and I called paypal and they can't find anything from this Nasty Store. So they file a claim for me! The next day the Nasty store offered the credit through my dispute on Paypal. Will never buy from this nasty store again!

I wish I could leave them zero stars. I returned 3 items from my order on 2/17. The items return value was over $80. They provided me with a return label, of which I used.

Due to the management change, they are unable to refund my money, and only offered me $20 as "a gesture of goodwill." I told them the items I ordered and sent my order confirmation, shipping confirmation, everything they needed in order to get me my money back.

DO NOT BUY FROM THIS RETAILER. I think we all need lawyers.

Just shop somewhere else... returned a dress that was too small, ordered larger size, shipping was fast... BUT, getting your money back is not a guarantee. I was told my return package had night lights in it, not a dress. Not possible. They actually asked me on the phone and in an email if I wanted them to ship night lights back to me. I called several times to see what was up, they were not going to give me my money back until they investigated what was going on in their warehouse, then I received an email saying that my shipment was cancelled and that my credit card would not be charged... ummm my shipment happened 2 weeks ago, and I was charged back then! I will say, every girl that I spoke to on the phone was very very nice, this was not their fault, just really a bizzare company. Finally, 8 days later, I just received notification that my money is being refunded. We shall see... by the way, I figure I have now paid about $75 for a dress that was maybe worth $20

I ordered 3 dresses back in January, 1 did not fit so I sent it back and thought I had the credit! So recently I tried to make a purchase using the credit and I couldn't log into my account! I contacted customer service via email, told them I couldn't log into my account, and they told me that company was bought out by a new company and they don't have access to help me with logging in, so I should just start a New account! That doesn't help me with my store credit though? The main issue! So I emailed them the receipt of my credit and they said they will be emailing me a credit in separate thread! After reading what they're doing to all the other customers, I'm just another Victim! I will be taking action! Do not take your chances ordering from this company!

I bought a slippers to wear to New Years eve party. Which I had to send to USA and then shipped to Jamaica. It is very expensive to get stuff to Jamaica but we always foot the cost/ chargers. Anyways, when I got my order a size 7/40 slippers was sent to me instead of the size 9 I ordered. When I contacted the company they insisted that it was a size 9. I want to know wear in the world is China size 7 shoes a size 9. The person that answered me in Instagram was not helpful and in fact was very rude. Poor poor customer service. Do not and I repeat do not order any shoes from Nasty Gyal. My issue was not resolved I had to take the loss.

On February 17th I placed an order with Nasty Gal and paid $84.21 since they were going out of business and everything was on sale. I received a receipt telling me my order would arrive in 5-11 business days. I never received a tracking number and reached out after 11 days to ask where my order was. They informed me that orders were delayed and I would receive it mid March. It still never came so I wrote to the company again and they informed me it would come by March 31st or my money would be returned. It never came and I wrote back on March 31st, and now I am being told that because they have new owners they are unable to track any previous orders and I am out of luck. They are literally stealing money and not taking any responsibility. I have tried being patient, but now I am disgusted by the way they are treating customers, and want someone at the company to take accountability and return my money.

Asked for £25 at the door by the poor UPS woman who had had to do the same to 4 other Nasty Gal customers that day. Although the 'FAQ' section says you might get hit with import charges, this is NOT made remotely clear at any point during checkout (it says it in tiny writing at some point but not at all noticeable. Apparently they are working on software to sort the issues out but that is probably a load of balls. Can't comment on the clothes yet as I asked UPS to give me a night to think it over! I am going to pay the charge but have complained HARD to Nasty, and asked for clothing vouchers, but of course they said no...

I placed an order for over $200 to Canada on the website, which states that shipping is free for orders over $150. However, the package wasn't even delivered to my house. I just received a tag that said I had to go to the post office to retrieve it, and I would have to pay $80 that would be sent back to the sender (Nasty Gal). Why advertise free shipping when I'm going to have to unexpectedly pay $80? I have friends who have ordered from Nasty Gal and never had this issue. I am outraged and will never order from Nasty Gal again.

My first experience with nastygal.com was not a pleasant one. When I received the over priced item that I ordered, it was ripped in two places. When I called to exchange the item they were not willing to compensate me at all for my purchase they told me that I had to pay to ship it back and then they would reimburse me for my order. They would not just exchange the order. I would have to order the item again, this is an example of poor customer service. I will never order form this site again.

Ordered a black cropped denim jacket. It was on super sale so i was very excited. Took a a while to get here and i finally get it, open it up and its a gray camo snow jacket? I send a complaint, they take their sweet time to respond. They tell me once i return the camo jacket they will send me the jacket i actually ordered (which in my opinion is pretty rude to begin with, that usually not how it works when THEY mess up). Finally i send it back and they ask me for proof that i sent it, and then theyre like "youve been refunded. We cant order you a new one. Order a new one if you want." this entire process took 3 weeks. So thanks for nothing nastygal! Wish i knew before i ordered that the company was bought by boohoo which is trash. Will never be ordering from them again.

Recently I bought a pair of Jeffrey Campbell shoes from Nastgal online without reading any of the sites reviews... stupid me. Anyway it's a few weeks later and they still haven't arrived. According to the tracking information from Nastygal's website, my shoes arrived in the UK from American a couple of days ago. However when I just checked the UPS tracking site they said that my shoes were actually in Düsseldorf, Germany. What? I don't know whether this is something really bad such as nastygal saying they sent the shoes from America, just so I'd pay extra shipping taxes and fees. Or whether they were sent to Germany instead of the UK. Either way, the information they have given me is completely wrong and I will never shop from there again. Oh and to top it all off, the amount of tax I pay is going to be ridiculous. I wish that they had clearly specified that i would have to pay extra tax and fees whilst I was ordering my product. Steer clear from this business.

I ordered a single dress to try out the brand for the first time on October 2nd, and it has not even left the warehouse/been shipped, now October 12th! The shipping label was made on October 8th. Totally unprofessional. Regardless of quality or fit, I will not be ordering from them again in the future.

So after my beloved VS stopped selling clothes I was on the hunt for a replacement co to spend my money and shop. I stumbled upon LuLus and Nasty Gal I ordered from both and overall the quality isn't great but good enough. If I need a little something cute to throw on I ship at NG but most other things I still shop high quality. Overall these clothes are terrific for younger girls and I recommend dry cleaning just about everything! Care when you press things as others have commented the fabric can be thin and burn VERY easily steam or dry clean only don't iron! As far as the customer service is concerned I can only speak for my own experience when I say they get a 5 star rating for shipping a missing item to me! I sent two emails and they sent my Mossi g item within two weeks and I was pretty worried I would never see it after reading through the reviews but alas they ah fled it really well and I love my dresses :) they are super cute