I ordered three items from them a month in advance for this event I had coming up. Shipping was taking much longer than usual and the tracking said it had already been in the same city as me for 5 days. It took me forever to get through to usps for the problem since nastygal would not do the research for me, and when I finally did they told me the senders (nasty gal) had put in my address all wrong and it would never get to me unless they fixed it. So moral of the story, I never got my items which I was really looking forward to, and had to figure it out all on my own. I'm glad I got a full refund, but I would have muched rather just received the clothes.

Long story short I ordered a a black denim skirt. They gave me a completely different skirt that was a different size from what I ordered. I would rate this company zero stars if I could. I am confusion. I am anger.

I think I can top your stories.

I ordered sale items. I went to pay, there was a server error page when I went to complete the order. Weird. So I go to my order history page, and the order had gone through so I was happy. LUCKILY I decided to check it, and they CHANGED the price to about 40$ MORE than I agreed to.

They had taken two things off sale. Never asked me, told me, or requested my permission to charge my card for more than I originally agreed to. And when I finally got a hold of someone she blamed me for not refreshing my shopping cart and would not honour the sale price I had originally agreed to pay.
Is that not illegal? Charging more than the customer agreed to pay?

Literally the most ridiculous shopping experience I have ever had.
I've purchased from them before, unless you are buying a brand off of them (like Unif) don't expect the quality to match their preciously edited pictures. Hence why I only bother will sale stuff now.

I love Nasty Gal's items, but the last purchase I made was a disaster! I bought the Helix dress, in white, in size M, which was first bigger than the sizes on their size chart (how should I have known I was a Nasty Gal small when the size chart says I'm a medium). To make this even worse, the material was dysfunctional and contorted making the dress unfit to wear in public. There were wrinkles and wire bends everywhere that shouldn't. The online picture was nothing like the actual dress.

I have never received my package worth $200, and it was a domestic delivery. I contacted Nasty Gal customer service as UPS has shown that it was delivered. However, Nasty Gal just responded that after opening an investigation with UPS, that the package was delivered and neither party is responsible for the package. But the customer service rep offered NO PROOF and no "make-good" for my lost order. They just won't take any responsibility not pursue UPS further. So I just lost $200 dollars and I will never order from nasty gal again. How can customers trust this brand when they care so little about our satisfaction?

Had a full cart, went through several headaches receiving various errors when trying to process payment. Tried to simplify by going directly with the card, no dice. Page was unresponsive completely. After refreshing and reentering information I noticed the previous page mistakenly selected my billing address same as shipping while simultaneously allowing input for a new shipping address. No idea why these completed fields kept being flagged by Klarna; I have to assume it has to do with Nasty Gal's checkout forms more so than any standards applied by the payment plan, as they would occasionally display incorrectly or require refresh. The last time I entered my payment info, the page was again unresponsive for awhile before eventually refreshing to the homepage and indicating my cart was empty. $#*! off it.

Obviously they have screwed ALL of us over on our orders, are providing us with NO HELP, and are delaying our problems with "nice" email responses or no responses at all. This unethical company is STEALING. If we can't get our money back, we can at least make sure as hell they won't receive any more $$ with other orders. We need to spread awareness to others and make sure this company doesn't have a chance to screw over more of people. I lost $300, and as a broke college student, I'm eating ramen with no nice clothes to show for it. Pissed is an understatement.

Okay so literally was freaking out tryna find an outfit cuz I'm going to the city in a couple weeks and I needed a pair of flared faux-leather pants and pulled the trigger on a pair from NastyGal without reading reviews or anything. A couple days later I was like "lemme check what others say." Worst thing ever. I got so scared that my pants were gonna be like awful quality and not fit at all and then if I wanted to return them it was going to be a headache. Just got them today. They're literally fine, a little loose around the waist but they fit great. What's goin on with the rest of y'all? Sucks that others had bad experiences but mine was pretty good, THANKFULLY. But holy crap was I nervous lol.

I placed an order and noticed that the quantity was off. I called them less than 10 minutes later and the representative said that she will cancel my order. I got an updated e-mail stating that my order was canceled. BUT there was still a charge on my credit card.

A week later, I got a package from them. I tried to print a return label online but it states that I have already returned the items. I complained to the company and they issued me a return label.

So it's been one month and I have not received my money back. STAY AWAY!

So I've ordered from Nastygal quite a few times. I'm always a little hesitant since the reviews are always quite bad but in my experience I've never had much of a problem. I've always received my things in a reasonable amount of time and I think I may have had to contact their customer service a few times for things but have always been helped. The return process was straightforward and I've been credited back just fine. I may have just gotten lucky with my purchases but no major complaints. *shrugs*

This was my first time and last time shopping with nastygal. I've shopped with many other companies and when there has been an issue it's been handled right away, for that reason I ended up returning there and shopping again and spending a lot of money.

Zero help from the agent. The app had issues which deleted all of my items and I had to re add everything which caused me to add the wrong color. I asked if I could place an order for the right item but get free shipping since they couldn't go in and change the order since it was placed. She wouldn't even honor that. A little goes a long way to keep a customer.

I went to order a suit for a formal event and came across Nasty Gals high waisted tailored wide leg trousers. I immediately loved the look of them and went to find the matching jacket. I had a lot of difficulty finding it in both their app and website, but soon found it. The oversized single breasted blazer. I ordered the green, thinking it was the nice sage green like their website. It came 10ish business days later, and the quality was iffy at best. Not only was the jacket bulky, but the pants were way too long (although I am 5'1), but the color was absolutely horrid. It was the ugliest, brightest kelley green I have ever seen. Overall, I'm disappointed because I waited so long for such a poor outcome.

NastyGal will not honor my gift certificate. Not an honorable company. Scammers.

I returned some Citizens of Humanity jeans in Nov 2017 (back when they used to sell decent brands) and they issued me a gift certificate of $110. I tried to use my gift certificate and the new owners (Boohoo.com, ironic name choice for my circumstance!) wrote me, "unfortunately we are unable to process any store credit requests relating to orders, returns or credit predating 2017" despite spending a reputed $20M to buy the company.

This is unacceptable. NastyGal did not alert me that my gift certificate was going to expire. This is not how you treat loyal customers who helped build the brand to a position of getting bought by a new company.

They promise and don't deliver. I ordered via phone because the internet site wasn't responding. I was told that the item I wanted in the size I needed was available. I was asked if I wanted express or regular shipping. I asked the customer service rep if it made any difference, would I still get the item. She stated no, it would just take 5 to 7 days instead of 2 to 3. So, I ordered the item and requested standard shipping. My order was confirmed! 6 days later I received an email stating that the item was out of stock. When I called to find out what happened, I was told that express shipping was given a priority! In other words, I didn't get the item in the size I needed because it took them 6 days to try and fill my order and the people who had requested express shipping were given a "priority." Well if I had been told that maybe I would have paid the extra! Poor communication and customer service. I would not order from them again!

I ordered a pair of shoes which were sent to a city right beside mine. I found out and caught it in transit and tried to stop it but I couldn't because they returned to sender. This has been over a month ago. I've contacted them FIVE times now and I've heard zero! Nothing! I wanted my shoes reshipped but now I just want my credit. I've done so much business with them and to not get a single response is downright horrid. I urge anyone to stay away from this company and DO NOT ORDER from them! If I could rate them less than a star I would.

Used to shop from nasty gal for many years but im never shopping from them again. They changed their carrier and now if u live outside the U.S. you have to pay extra charges. Mine came up to 25euros. I refused to pay and the package was sent back to them but so far i havent gotten any refund.it's been 4 months. They also told me that this extra charges was due to the fact thet they paid the customs office on my behalf. I asked to see a receipt but they never showed me one. Terrible service and very dissapointed.

I've ordered from NastyGal several times and really love their clothing. It's slightly more expensive than some shops, but great quality. Recently, I ordered from them with my husband's card and the bank flagged it and suspended the account, as the name set off red flags. They thought NastyGal was a porn site and he got hacked. Lol. He wasn't embarassed or anything trying to explain to the bank teller, with a line of people behind him, that it's just a women's clothing company. Lol. From now on, I'll stick to ordering from them with my own card or PayPal.

I returned my clothing to them over a month ago. I lost my returns receipt but I kept the tracking information. They received it but are refusing to refund me! They are scammers. They will not refund you. Do not buy from Nastygal under any circumstances.