Michelle M.

NastyGal will not honor my gift certificate. Not an honorable company. Scammers.

I returned some Citizens of Humanity jeans in Nov 2017 (back when they used to sell decent brands) and they issued me a gift certificate of $110. I tried to use my gift certificate and the new owners (Boohoo.com, ironic name choice for my circumstance!) wrote me, "unfortunately we are unable to process any store credit requests relating to orders, returns or credit predating 2017" despite spending a reputed $20M to buy the company.

This is unacceptable. NastyGal did not alert me that my gift certificate was going to expire. This is not how you treat loyal customers who helped build the brand to a position of getting bought by a new company.