I don't get it! I read the reviews after I bought the clothes and I was really worried that I got scammed... But actually they sent me 3 confirmation e mails and I received my order within a few days ( I'm in uk) the clothes were nice. Not the best material but then again they were very cheap! If I wanted top material I would have spent more n gone to Armani! Anyway one of the orders was wrong ( I ordered 5 pcs)I wrote to their customer service and they replied immediately advising they will deal with my query within 24 hours. Hopefully they will! I will update u. Overall happy with the clothes and with the customer service' oils it be that by paying with paypal they behave differently as they don't want to deal with paypal if they don't deliver! I don't know but honestly I would order from them again!

This website is highly dubious. I made an order and they emailed me a day later saying that they needed a photo of my credit card and a picture of my ID! I have never been asked for anything like this before when shopping online and it has never been a requirement. They then cancelled my order as I didn't reply within a day. A complete scam.

A warning to any purchaser out there. If you're going to order an item that says "low inventory" be prepared that they may not send it to you because it's supposedly "out of stock". ( I live in te U. S)

I was very disappointed in them. I ordered an eyeliner and the " over it overalls " in a XS which were on sale for 33$. I waited 3 days for them to confirm the payment; when they did, I saw they only sent the eyeliner.

Though, the overalls were stocked on XS and S the very next day I ordered them, they STILL didn't sent it. I'm very furious about this bullcrap.

I will be calling today.

The items I ordered that fit, I'm ok with. However, I also ordered a dress in a US size 4 and was sent a US size 8. When I contacted the website, the explanation was that the size was converted to an equivalent UK size, but it's at least two sizes too big. I have yet to be credited for the last dress I returned and now I'm returning another one. There are so many other web sites to order from that have excellent return services. I would not recommend Nasty Gal.

On my YouTube channel about 2 months ago i posted A nasty gal haul. I liked the items but a lot of them were to big. I ordered Them in the wrong size so the Next day i immediately shipped them off using the shipping label they gave me. And i still Haven't received my refund which is around $200! They also don't have a phone number so i had To email them and they can't do anything without a shipping receipt which wasn't given to me at my post office. So i have No refund or clothes

Paid £10 for next day delivery, did not arrive on the day it was supposed to. I then missed parcel as they sent me the delivery slot 10 minutes before it arrived the following day, so was not home (hence why I paid for next day delivery, as knew I would not be in that day). They would not refund me next day delivery charge even though it was sent off a day late which was confirmed in the tracking section, therefore false advertising on "next day delivery" part. Now I have to wait till next working day and the event I have is on the weekend. So disappointed. Can not rely on their delivery and have missed out on a nice outfit for my event because of it - and NO REFUND.

Ordered a size 10 black bodysuit and a size 12 "stretchy" jeans only for me to try it on barely fitting. It felt like I had ordered a size down and I am pretty sure I have not gained a lot of weight for me to go one size up. I will be issuing a refund and will not be ordering again, too bad I paid for delivery too which was £4 when it should have been £3. Only good thing I must say is that I liked the quality of the bodysuit and the colour of the jeans BUT the website claimed the jeans to be stretchy when in fact i felt stiff and was barely able to walk in it.

I was charged for an item I did not receive. I tried contacting the company for a week and their virtual chat system wasn't working. When I was finally able to get through to them they said I was outside the 14-day window for identifying a missing item. Due to their broken technology, they stole money from me. Worst customer service experience. They have no phone support. They are preying on their customers.

First things first, their clothes look MUCH BETTER on the website than in person. They use great stylists and photo editing to make them look thicker, luxurious and well fitting. In reality, they are cheap china made outfits that you can buy on Melrose in LA for half the price. For what you are getting, the prices they charge are not worth it. I have always been disappointed with every order I have ever received but that's not the worst of it. They pretend to have free returns but they don't, you can only have "free" returns if you choose store credit, why on earth would you want store credit if you don't want to be ripped off anymore with their crappy clothes? I ordered two things from them and ended up forking over $12 in handling fees because I actually wanted to get my money back (imagine that). What a joke, waste of time, and a ripoff.

I ordered the shift embroidered dress and it was to be shipped to Spain. It took fooooreeeeeveeeer to get it plus I had to pay 60 EUROS! For it to clear customs. When I got it like 90 days later the quality was beyond poor, no one could even wear that. I cannot express how $#*!ty it was! I returned it the same day and the cost of shipping it back to the US was 20 euros. So I spent 80 euros for nothing. Never again will I buy anything from them. Not worthy!

Was one of those that ordered from the 70% sale. Took forever to ship & was shipped the wrong items! They told me it was because it was under new ownership so they can't do anything about it. Was disappointed from that. Then ordered a pair of sunglasses from the site just a week ago and was still sent the wrong item! They absolutely can't do anything about it & the customer service absolutely sucks! Will never ever order from here again

Scammed. The worst customer service I have ever received on 2 occasions. Bought my usual size 40 jeans but they were way too tight so I ordered size 42 but although it said 42 on them they were exactly the same size. Trying to explain that to them was impossible even with photos. Sent both jeans back in the same bag along with a top (save the planet and all that) and they only refunded me for one pair of jeans. Big long exchange of emails about that and when they finally understood they insisted I wait another while for the other jeans and top to be refunded. Needless to say I never got a refund for them. I will never shop there again. Wish I had read the reviews on here first.