The items I ordered that fit, I'm ok with. However, I also ordered a dress in a US size 4 and was sent a US size 8. When I contacted the website, the explanation was that the size was converted to an equivalent UK size, but it's at least two sizes too big. I have yet to be credited for the last dress I returned and now I'm returning another one. There are so many other web sites to order from that have excellent return services. I would not recommend Nasty Gal.