Don't buy anything from them because it's scam! I can't wait this order so long! I made order back on December 14 so I wanted my order before Christmas! And still did get anything! Now I'm asking for refund and cancel my order and they telling me i have to wait till January 13! No thank you! I need my refund now! So please don't buy anything from this company it's scam

I have ordered several items for my birthday for them over a week ago and nothing has shipped. I emailed them 4 days ago and no response, so I emailed them again. I tried to login to my online account, it's giving me an error, tried to access my order using my order number and now it's telling me not found. I am highly upset because this isn't professional at all. They take your money and literally get ghost. I am never ordering from here again.

I ordered 3 packages 3 weeks ago. Should have arrived after 6 days but when i asked costumer service were it was i just got 3 confirmation-emails that they had received my 3 returned packages! Both me and my friend got this mail and we have NOT received anything. Should have known their crazy sales was too good to be true! Would have given a minus amount of stars if i could!

Worst customer experience ever. I shopped their black friday sale and purchased some items on 40% discount, including a pair of boots i wanted for ages. Upon completing my order they sent me an invalid tracking number, i refreshed it a few days later- it was still invalid. It had been two weeks and still no sign of my parcel. I checked my nasty gal account and they had returned my order without even contacting me and had relisted the items i purchased, on their website at full price. I emailed them asking for a refund, they refunded me incorrectly and refused to refund me the full amount. They also told me i would have to reorder these items at full price and pay $29 shipping if i wanted them. I will never shop with nasty gal ever again and i will make sure i warn everyone i know. Stay away from this website, they are incompetent and will scam you.

TL/DR: They sent the wrong size of the one item ordered. I am annoyed

Haven't even received my order yet, but according to my shipping email, I was sent the wrong size. I ordered boots in a size 7 (I have my confirmation email as proof that I didn't mess up) and according to my shipping email, they sent me the same boots in a size 5. I have sent a message to customer service and am being patient with the response but I am annoyed. I ordered one thing and they somehow messed that up. I know that the return/ refund will be an easy process but I am annoyed that I won't be getting the boots in my size. I am crossing my fingers that i was just a typo on their end and I am actually receiving the right size, but I am not optimistic.

I really do love Nasty Gal: their clothes are high quality and their customer service is pretty good! The only negative thing I have to say about them is that they can take a while with their refunds. In my experience, the only was I could receive a refund for a return I had shipped out is by emailing them about three weeks after I had shipped out my return. Once I emailed them asking about the status of the return, the refund would magically enter my Paypal! They are a great business, just a tip if you're having issues with refunds.

I ordered from Nasty Gal for the first time recently. My package took incredibly long to get to me. For the price of these clothes, I expected way more. The quality of all the clothes I bought are terrible and almost all the items are see-through. I expected way more from Nasty Gal since I've heard good things about it online and from other media outlets. I will not be ordering from here ever again, in fact... I am sending some of the items back because they are so cheaply made. I don't advise anyone to shop here.

Bought 2 pairs of shoes and a couple of items of clothing. Had to return all of it.
I bought some platform boots which were SO cheap and horrible. They had a chunk missing out of FOAM sole. They looked nothing like they did online.
I also bought some creeper shoes. They were so heavy that they were difficult to walk in, it was like having bricks on your feet.
I bought 2 body suits. They were completely different to how they looked online. Completely see-through and cheap, horrible material.
I sent all of it back for return and they have only acknowledged the shoes, so I have had to contact them to get that sorted - who knows how long that will take!
Will never buy from here again.

There is nothing nice to say about Nasty Gal. I wanted so badly to like them and even remained a customer for about a year buying several items. I think I sent back about 75% of these items. I only kept the others bc it was either a hassle to do so or I had no choice bc it was final sale. The quality of the clothing is horrible and cheap. The customer service sucks! Its nonexistent to be honest. Then- I had a credit in my account and after my complaining so much, they deleted my account! Pocketing my credit. I have never felt with such a horrible business before in my life. STAY AWAY!

For all the good girls out there - run as fast as you can... from this freaking nasty gal! They are fraudulent with a capital N, scheming customers' money in every possible nasty way. When you are dealing with people like them online, transiting money through internet and your dumb bank, there is simply no security at all! And their "fashion" is cheap, nasty, badly tailored but costly! No credibility for this nasty business from every aspect! Nasty gal is truly a nasty b$#@*!

Ordered 3 items. One of them was a white dress for summer, very pretty(at least on the website pictures). What came to my mail was a white trash bag looking dress, horrendous! Went to my order to confirm I wasn't going crazy. The dress I had ordered was out of stock for my size, i assume they sent me that trash bag instead of just sending an email letting me know its out of stock and reimburse me. I ended up retuning my whole orderas the other items were too big. Don't buy! Would give 0 starts if I could.