website thubmnail of NameHero

NameHero

Overview

NameHero has a rating of 3.4 stars from 577 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with NameHero most frequently mention customer service, tech support and reseller account. NameHero ranks 602nd among Web Hosting sites.

service
17
value
17
shipping
6
returns
9
quality
12

Instant Feedback

1,748 reviews
+9
How would you rate NameHero?
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Dan H.
1 review
0 helpful votes
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I worked with many Hosting Companies over the years and for the prompt service, reliability & price Namehero is at the top. Really, there is nothing bad that I can say because all my website are running fast & smoothly. I haven't yet received any emails saying my sites, that I monitor, are down.

Date of experience: June 22, 2017
PortMacOnline Y.
1 review
0 helpful votes
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Best hosting service we have ever used, and we have tried nearly all of them! Even though we are Down Under, we had no hesitation in moving our client websites up to Namehero, their servers are still faster than local servers and more price competitive.

Date of experience: November 11, 2018
Bulgaria
1 review
0 helpful votes
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Great customer support. Nothing is to much. Answers in no time, always happy to help. I am a very satisfied customer of Name Hero!

Date of experience: April 4, 2022
Raj Q.
1 review
0 helpful votes
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The absolute best service possible!
June 23, 2017

The absolute best service possible! Namehero has been awesome from the very beginning, helping me transfer everything within a tight timeline and then delivering exceptional support by answering all my questions in a timely manner. They are the best hosts I've ever worked with in my 20 years running sites online!

Date of experience: June 23, 2017
Nightshade M.
1 review
0 helpful votes
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I have had numerous hosting reseller accounts over the past 16 years, and no one beats Name Hero for reliability, affordability and outstanding support. I highly recommend them to any other reseller, or to anyone needing quality hosting for a personal or business website!

Date of experience: June 21, 2017
Norway
1 review
3 helpful votes
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Amazing!
December 27, 2018

They usually respond to tickets within 1hr, that is amazing! They've helped me with everything. They are the best

Date of experience: December 27, 2018
Jenn I.
12 reviews
0 helpful votes
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Pricing was confusing with hidden fees
August 15, 2019

Pricing was confusing with hidden fees. Even now the renewal has 2 different amounts. Once purchased there is no real clear I instructions on how to proceed with making your site. Once making the site the builder options are limited.

Date of experience: August 15, 2019
Steven G.
1 review
0 helpful votes
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Thanks for the customer service!
June 10, 2020

Thanks for the customer service! I got an issue because i was confused but Name hero team helped me to fix my confusion and I loved it. Their videos on youtube are so great to guide me as im a newbie lol. So OF course i give them a 5 star service.

Date of experience: June 10, 2020
Sue P.
2 reviews
0 helpful votes
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NameHero ordering experience was easy and came highly recommended by my website developer. The owner/CEO, Ryan, reached out to me about a question I had after my purchase. That's above and beyond noticing a new customer, and I am way beyond impressed!

Date of experience: December 3, 2017
Peter N.
20 reviews
0 helpful votes
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My site has been down twice in 3 days and your guys at customer service attributes it to DNS change which was caused by my using the email forward service provided on my NameHero page.

I dont buy that, however, its been cleared and i have forwarded my mails using the cpanel.

What is the use of having mail forwarding service if it will disrupt DNS setting?

Please every second my online site is down, i loose potential client.

Besides the above, your Customer service is swift to respond.

Date of experience: July 30, 2019
El R.
1 review
0 helpful votes
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For first time domain registration and first time webhost user the process was very easy and quick. I ESPECIALLY liked the online videos that NameHero provided to help people walk thru the initial phase of ordering, setting up and getting started with their chosen website tools. I chose the WordPress plugin and was able to find a suitable template to create my first site. I am somewhat familiar with computer systems but have never built a website but was able to create a business website for a restaurant I frequent including adding social media links, pictures, contact information, maps and links to our menu system all within a day or two. Thanks again for all of the helpful information and the included products like the SSL, auto backups, etc... which made life easier for me!

Date of experience: August 30, 2019
T Q.
2 reviews
0 helpful votes
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Overall, I am blown away by the fast response from support. I am telling people about NameHero. The YouTube videos that are updated frequently are super helpful. Technology moves fast, and I feel confident being with a company that keeps up.

Date of experience: April 17, 2019
Anya Q.
1 review
0 helpful votes
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I am currently using the starter pack in order to develop my online store with wordpress. Namehero has saved me a lot of time and money in the longhaul by the ease in configuring PHP settings. Whenever I have a question, I can always rely on Namehero already providing an online video with an explanation. Best service money can buy for a small business owner.

Date of experience: November 1, 2017
YukiR I.
1 review
0 helpful votes
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I switched from one of the well known hosting company to Namehero couple years ago. They are charging me more than it should and wasn't happy with their support either. I'm glad I switched. Namehero support is very responsive and helpful. Their account page is easy to navigate. Will recommend to anyone who are looking for an affordable hosting company.

Date of experience: June 21, 2017
South Africa
1 review
1 helpful vote
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Very bad service and from day one and still do not have access and paid for 3 years of access, very disappointed

Date of experience: July 7, 2022
John K.
2 reviews
0 helpful votes
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I've been with a lot of hosting companies over the past decade and I have to say NameHero has been a flawless experience from setup to customer service. I believe I will be with them for a very long time!

Date of experience: June 21, 2017
DaviD D.
1 review
0 helpful votes
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The process was straightforward and simple
October 26, 2018

The process was straightforward and simple. Navigation was very easy and I loved the privacy and dedicated IP options. I love that the domain comes with an SSL Certification, which is not available with other hosting providers. Thank you Namehero!

Date of experience: October 26, 2018
Lex Y.
1 review
0 helpful votes
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The best support there was only one issue that was not able to be resolved. (SNI) on wildcard domain with error 421 misdirected issue. The question was does Nginx have the same 421 misdirected issue as Apache? Can't ask my customers to keep clearing their cash when they come to the main site to put in a ticket and then go back to their site only to get a 421 misdirected cookie error.
Other than that issue the support is fantastic.

Date of experience: May 25, 2020
Darcy I.
2 reviews
0 helpful votes
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Everything went quick and there weren't any hidden fees or ridiculous add-ons needed to get what was advertized.

Responses were prompt and helpful to help me with the migration process. I'm so happy I switched!

Date of experience: June 15, 2020
Donald G.
20 reviews
0 helpful votes
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Namehero has been a great hosting company for all of my sites. They have quick and responsive customer service, and really care about getting your site up and running smoothly. I'd say the best part of namehero is the great customer service.

Date of experience: February 9, 2018