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NameHero

Overview

NameHero has a rating of 3.4 stars from 577 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with NameHero most frequently mention customer service, tech support and reseller account. NameHero ranks 602nd among Web Hosting sites.

service
17
value
17
shipping
6
returns
9
quality
12

Instant Feedback

1,748 reviews
+9
How would you rate NameHero?
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North Carolina
1 review
0 helpful votes
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Awesome
July 31, 2022

Excellent service. Quick and expedited transaction. Very affordable and I am super excited. I'll be looking to upgrade in the near future.

Date of experience: July 31, 2022
California
1 review
12 helpful votes
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I have a resller account with Namehero and occasionally I run into situations where I am in desperate need of help. I submit a support ticket and usually within the hour I get detailed and personalized response of what do to OR they took care of it for me. I dont think I have dealt with a Company that takes their customers concerns so serious. Their support is TOP NOTCH I will remain a "lifer" with Namehero as long as the Internet is around and they are still in business. I cannot praise this company enough they dont only "Fly above the Competition" they fly circles around them too. Pretty impressive operation the owner Ryan also has endless amounts of content on YouTube and even though some of my questions are easy to handle for them not one member of their staff has ever made me feel stupid they have also never treated like a "simple" issue they truly care about their customers. If every Company was run like this the "Buiness World" we live in would be a much better place. Kudos to you Namehero! You guys all ROCK! Thank you!

Date of experience: August 29, 2019
Germany
2 reviews
1 helpful vote
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Excellent Customer Services
September 12, 2019

What i notice here that people care about Customer services and this is the key to Success and avoiding wasting time. Thanks for your support.

Date of experience: September 12, 2019
Michigan
1 review
3 helpful votes
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Awesome service
June 7, 2018

They had a very fast response time and solved any issues immediately. My Website looks and performs great! Wish I could give more than 5 stars!

Date of experience: June 6, 2018
Rick D.
11 reviews
0 helpful votes
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Everyone at Name Hero has been very helpful and have responded quickly with any technical support or questions regarding my account. I have received excellent service and my website is fast and scoring A ratings. Thanks again for all your help!

Date of experience: February 16, 2020
Tim L.
1 review
0 helpful votes
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I purchased the corporate reseller package
November 29, 2017

I purchased the corporate reseller package. I like the product much better than others I see offered elsewhere. The servers are extremely fast, and everything came with SSL from the very start so my data was secure at all times. The instructional videos were top-notch, and allowed me to get up and running very quickly without a bunch of guesswork. And the price is a bargain - though not bargain basement - in consideration of the entire package. Remember the adage that, "you get what you pay for".

Date of experience: November 29, 2017
Adam H.
17 reviews
0 helpful votes
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The technology that Name Hero offers is top of the line and their prices are super competitive. After being with another hosting company for over 9 years I switched and haven't been happier. Their support staff are amazing too!

Date of experience: June 21, 2017
Saudi Arabia
1 review
1 helpful vote
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One of the worst hosting and they do not want to send me a refund, and I have asked for refund because there servers were so bad

Date of experience: April 10, 2020
Cody W.
1 review
0 helpful votes
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I've been checking out NameHero for a few months
October 9, 2017

I've been checking out NameHero for a few months. Being my first time at reselling hosting, I had a lot of questions. NameHero's customer service techs answered all my questions and helped me with some technical stuff I had trouble with. Always a fast response and usually solving my issues on the first reply, NameHero's customer service is tops!
Look around like I did. See what others are offering. NameHero is the best. You won't be disappointed.

Date of experience: October 9, 2017
D B.
2 reviews
0 helpful votes
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As always...
June 9, 2020

As always...Just ask and you shall receive. That should be their new motto because every time I need support they are fast to answer and super fast taking care of the issue. Even doing things beyond the call of duty and I appreciate it. ***** Highly Recommended *****

Thanks

Date of experience: June 9, 2020
Johnny J.
17 reviews
0 helpful votes
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I have been with several hosting companies and NameHero is by far the best. Amazingly fast and helpful customer support 7 days a week. Great website speed and I love the free SSL's built in. Highly recommended.

Date of experience: December 3, 2017
Texas
1 review
0 helpful votes
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Needed to move Domain name from GoDaddy.com to Namehero per client request! Great Job as Always! Thank You!

Date of experience: July 15, 2022
Illinois
1 review
0 helpful votes
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Technical Support
August 3, 2019

Adam S. Is by far the best tech support there! He can solve anything and often is the Namehero hero on any issues I have!

Date of experience: August 3, 2019
Nathalie A.
2 reviews
0 helpful votes
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I ordered a reseller account and got it activated in few seconds but since I want a different server, i had to open a ticket and their lighting speed response was above expectation. Solid product with great support, what more do I need.

Date of experience: December 1, 2017
California
1 review
19 helpful votes
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So I had never heard of Nameheros before my webdesinger suggested them for a project we are working on. Admittedly I was hesitant at first cause there are so many companies and choices out there and in my particular business I deal with alot of them. Dont get me wrong there are alot of good ones but when it comes down to it Nameheros customer service and support is way beyond what you would expect. I have dealt with several of their tech support EXPERTS and they are all fantastic. I do want to give out a HUGE shout out to Mark who has helped me through so many situations and has gone above and beyond the call of duty and definitely out of the scope of what is "namehero's issue" I am floored at the experience I have had with multiple tickets and everyone has been so polite and never made me feel dumb or even insinuated that my questions were not relevant. This is a huge statement for any company and I will remain a lifetime customer and highly recommend them to anyone that use their services. Thabk you to the entire Nameheros team but specifically (Mark) he gets extra kudos because he has kept me saner through this daunting process of the project that is way over my head but still getting done and bugs are worked out. Thank you Nameheros, thank you, thank you, thank you!

Date of experience: June 19, 2019
John C.
1 review
0 helpful votes
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I transferred over my large website to NameHero and it was the best decision I ever made. I'm so glad to be part of NameHero now. While I have a lot of experience running a website, I don't know a lot of technical things, so when I asked questions, they answered them quickly and explained it well. The value is also amazing. I'm excited about the future. Thanks NameHero team especially Ryan for all your help! I highly recommend them!

Date of experience: August 29, 2020
Terrry C.
1 review
0 helpful votes
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Quick and painless process!
November 18, 2017

Quick and painless process! First time I have dealt with them, previously I have mostly used local Australian providers, but seriously thinking about transferring all accounts to them. Their hosting is fast, even for Australian users viewing Australian websites.

Date of experience: November 18, 2017
threnody T.
1 review
0 helpful votes
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Sales process was all fine
February 17, 2019

Sales process was all fine. Had some issues with email bouncing from a bad dedicated ip. Support team gave me a new ip, which is better but still caused some issues while warming up. Some further issues with setup of cloudflare ssl websites redirecting to another site but support have been helpful.

Date of experience: February 17, 2019
Dan H.
1 review
0 helpful votes
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I worked with many Hosting Companies over the years and for the prompt service, reliability & price Namehero is at the top. Really, there is nothing bad that I can say because all my website are running fast & smoothly. I haven't yet received any emails saying my sites, that I monitor, are down.

Date of experience: June 22, 2017
PortMacOnline Y.
1 review
0 helpful votes
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Best hosting service we have ever used, and we have tried nearly all of them! Even though we are Down Under, we had no hesitation in moving our client websites up to Namehero, their servers are still faster than local servers and more price competitive.

Date of experience: November 11, 2018