MyUS Reviews Summary
MyUS has a rating of 3.9 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 85th among Mail Forwarding sites.
TruePrice Program increased the basic freight rate by 30%. It's ripoff through good marketing name.
I waited until the program end but it was extended suddenly with no choice.
Well done My Us on providing TruePricing, we purchased majority of our christmas presents from the US and the fact that our shipping was charged at the price we were quoted and only for the actual weight of the parcels, made all the difference. No worrying about shipping charges being at a higher rate than quoted. We certainly hope that TruePricing is here to stay. Also your service on getting parcels to customers in the time frames listed is outstanding. Thank you
Was good, the service, professionalism, and especially treatment.
Loved it so much.
It is the best experience with a web site ever
And the fast responding from costmer servce Mis. Teresa was the best
Thank you all
After a long drama with suppliers of my package I m pleasantly supprized that to see the quick and efficient action of my us and in particular Angel whom I wish to thank especially. Her action saved hundreds of dollars.
I was having a problem and thanks to someone in the customer service named angel every thing fine thank you for your hard work.
I was about to cancel my membership, because of the cost, when Angel suggested there was another option that would only cost $10 per year, so I chose to stay with the standard membership.
Thank you, Angel!
My experience with MyUS is indescribable, absolutely amazing. First of all they give you many shipping options with different shipping companies, so you're not restricted to one or two. Secondly the customer service. Those guys are extremely helpful, they will do anything to make sure you're completely satisfied, one of them is Ali, he done an excellent job helping me with an issue I had before, big thanks to all MyUS staff.
Best regards
Alhaidan
Support Team is great specially ( Angel) she helped me alot and she was so quick responding to my emails. Thanks Angel.
My experience was to save money on shipping, this was not the case, ended up paying more going through myus.com and my goods took longer to get to me, due to consolidation, as where if i had sent them individually as per purchase. I one would have received my goods sooner, and two it was still cheaper to send this way. I am not happy, no savings made here just a hole in the wallet.
Thank you for your review, Chris. It is unusual for consolidation to increase shipping costs, as our customers typically save the most by consolidating multiple packages into a single international shipment. Many of our customers save up to 80% with our FREE consolidation service. Could you please provide your suite number so we can review and find out what went wrong?
Thanks to ANGEL for sorting me out and fixing up my account at record speed. Great service for an International customer, I wasn't expecting such good and speedy help. Happy New Year :)
Chatted with Teresa and she was very helpful and knowledgeable in answering my questions.
The agent Julie was very helpful and was able to locate my packages in a jiffy!
Teresa was SUPER FRIENDLY and Helped sort out my receipt problem. And she also gave me GOOD news that the TRUE PRICE had been extended to end January 2015
The service I receive from this company is Very Excellent. I really appreciate the service and Ali for his attention to this matter. Thank you.
Fantastic, professional service!
Quick and very efficient!
A pleasure doing business with!
All the best for 2015!
It was very fast and helpful response from Teresa and thanks to correct my situation in less than 20 hours. For me, It is amazing.
My queries are always efficiently taken care off.
Most recently Angel has been of great help and solved my issue quickly. Overall the experience has always been professional and highly recommend to any one.
Angel was very helpful and successful at assisting us today.
Angel truly is a helpful person and understanding of the situation and help me accordingly was really patient with me and my grammar errors :( answer my questions without any complaints truly amazing person.
Cloud
About the business
For over 18 years, global consumers have trusted MyUS.com to provide a simple, reliable way to shop US online retailers and ship purchases worldwide. We deliver a streamlined and cost-effective shipping process, complete online account management experience, and world-class customer service to 300,000+ members in 220 countries.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I’m sorry to hear about your experience with our new TruePrice program, Ryan. We are constantly testing new ways to improve our service, and have had an overwhelmingly positive response to the clear, no-surprise pricing made possible by TruePrice. Many of our customers save the most by consolidating packages into a single international shipment; by removing dimensional weight, we are able to save them even more. Could you please send me your suite number? I would love the opportunity to review your account and help you maximize your savings with MyUS.com.