MyUS Reviews Summary
MyUS has a rating of 3.9 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 85th among Mail Forwarding sites.
Fast response, reasonable prices, and easily managed. I had a great experience during my 2 years living abroad. Highly recommend
The operator (Jessica) was very professional and diligent.
Very informative. Solved the problem in the best fashion.
Many thanks, Jessica.
Jessica from the Customer services was super
She was quick, understood exactly the problems I faced and worked on a quick resolution
Aside from the main issue, she also was helpful in understanding other points in within the system
A service very well offered
I was properly attended to by Julie on issues of the items despite my mistake & persistence changing value of another item on one she still politely address me with respect why it is not the item i mentioned. I have never see this type of response from MyUS.
Myus offering great services through shopping from all sites. Customer service is very good and provide answers to all the questions in a short time. Thank you for all employees
Thank you very much for Julie.
Thank you thank you thank you
Horrible customer service. When I wanted to have my package sent to me I had to change my credit card information on their website. Easy right? Nope. It had taken me 2 weeks to try and have it changed. They kept having to charge my credit card and I had to confirm the amount that was charged so that they could validate it. Here's the problem, the longer my packaged had stayed at their location they had a fee placed on it. Every time they charged my card I would enter the amount on the website and it would decline it. I had to do it multiple times! Another problem was that when they charged my card it would take 2 days to go through so I would have to wait to actually see the amount charged. Finally I received an email saying that there was a fee for having my package at their facility so I called and tried to speak with an employee. When she had confirmed my credit card I had asked to speak to a manager and she said they were all in a meeting but would send an email regarding my case. I asked when I would be able to hear from one about the case and she had said, I wouldn't and that I'd have to wait. My card will still be charged the fee and if its gets lifted then that would mean it would go through. I waited and today I received an email from Patricia which had said that I wouldn't be refunded the fee charge. I'm very frustrated and unfortunately I will not use this service in the future. Its too bad because I really enjoyed the idea of this service but I'm sure I can find another company that has better customer service.
I would just like say how helpful your staff are and especially Kristen on live chat.
I have a query and she answered my question and dealt with me very quickly. Very much appreciated.
Sorted everything within 5 minutes! Excellent! Jessica was my customer representative.
These people are awesome. From their customer support to those handling my shipments. Their quick and professional. When my payment hit a snag, lo and behold, they still shipped my package and received it just as my payment went through! Thanks MyUS! Expect more to come. Just taught my wife how to use it. Just check my Cart!:-D
I had my doubts at first. It is not easy to sent your package to a foreign address. I thought I was gabbling, but no, its not a gamble when you get to know you are going to be winning each time. The monthly rates are the best and unbelievably low. I have made four shipments and all of them have been successful and thought of giving my review and let others know of my experience.
I am in the southern part of Africa and they have made my dream come true by consolidating my packages.
Keep it up guys.
I give you 5 stars ***** or maybe 6 stars
Thumps up to *******@myus "personally, I say thanks"
Regards
HAPPY CUSTOMER
Most slick organisation I have dealt with. I could not fault any aspect of my dealings.
I have used other similar services to ship USA to Australia, but none measure up to MyUS
Jessica was very helpful and answered my questions.
Thank you very much Jessica for your great help.
I am really appreciate the great support to me.
Great Rep. At Myus.com.
Excellent experience had never had before.
Mrs. Jessica, a person very helpful, patient and always available to help.
I have a problem with one of my packages which solved smoothly and very respectively by Teresa member family of MyUs.com.
Thank you a lot for such interaction.
I have a long relation with my US.com, i never had any problems. They are really well cooperative till i had that one problem that was due to some circumstances out of my hand and they tried to helped me.
Most of their agents are really kind such as Kristen and especially Teresa who was very kind and she is the role model of how customer service agent should be.
Despite the really bad experience i had with Agent Donna, Agent Teresa fixed it all.
I want to thank here and all the team as well.
I did not find any difficulties in dealing with employee miss. Jessica was very nice deal and a wonderful style to explain the problems that I faced I see it's worth five stars thank her..
I have been with another company for shipping, but myus.com it is way different, good prices and costumer service, especially the live chat, it's really helpful (special thanks for teresa in live chat.)
Website was extremely confusing to both request service and to direct the packages to be mailed to me. And I could not find what the actual charges would be. The package did get here (western Canada) very quickly from southern US. However, it was sent UPS which charged me an extra handling fee of $35. Overall this was a costly experience and not worth it for the items purchased.
About the business
For over 18 years, global consumers have trusted MyUS.com to provide a simple, reliable way to shop US online retailers and ship purchases worldwide. We deliver a streamlined and cost-effective shipping process, complete online account management experience, and world-class customer service to 300,000+ members in 220 countries.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I'm very sorry to hear that you had this experience. We are constantly working to make our services better, and to use the couriers that provide the most value. Can you please contact us so we can use your feedback to improve our services? If you prefer, please send me your suite number so we can reach you.