MyUS Reviews Summary
MyUS has a rating of 3.9 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 85th among Mail Forwarding sites.
P&p expensive/ annoying to send invoice,,,, i choose fedex priority i paid almost double price but was send to diffrent city and back to the first came to me very late.
I email myus.com but they havn't done any thing about it. I contact fedex my self been told myus have to tell us then we give you compensation. But myus just ignored my email and phone,...
I had some problems with filling out the shipping request, but the Live Chat gave me a prompt solution. My parcel was not delayed for even a day.
Good job!
Excellent site. The customer service is Excellent. They solved all my problems in minutes. I am really happy with myus.
I want to Thank Angel for his professional handling of my shipment. He was prompt, helpful and manged to address my questions.
Thanks Angel, keep up the good work.
Thank you for this wonderful site and services wonderful
Myus.com is really the best packaging consolidation service provider.
It provides an excellent solutions in an excellent manner.
It is providing a quick shipping way to the place you want or to your location.
Capable to find a solutions for customers needs.
The experience was intrested but not the pefrect as I expected service is fast and the all process go in direct manner but big problem that shocked me the pricse is very expensive and I don not see how they prepare my shipment every thing is by money plus the quality of picture is very bad
So i ordered 5 items from nyx cosmetics... most of the products are below 1.0 oz
I have standard membership with myus.com and i thought it would be convenient for me to apply to this company so i thought wrong. Nyx does not do international shipping and they suggested to use myus.com to be able to get the items delivered. I calculated everything up and i expected the pricing of the shipment to be lower then what i bought the products for but. ITS TWICE AS MUCH! If you are reading this, do not contemplate on using this company. They charge you way too much for something that weighs less then a feather.
I am so sorry you had this experience, Maddie. Many of our customers save the most by consolidating their purchases into a single international shipment; consolidation can save you up to 80% over shipping prices from the merchant.
In reviewing your account, it appears you have several discounts available to you but have not yet used our services. Please contact us so we can help you reduce your shipping costs.
I really appreciate Jon for his concern. He was so good to me and he didn't get tired of replying my mails this really made me feel so important. The height of it was when he gave me a complementary waiver on my shipping and my shipment was to be processed immediately, wow I felt so important.
Thanks Jon u are the best. Great customer service you've got.
Excellent androfessional. Agent Jessica was very helpful when asked her questions and handled my issue very well
Talked with Julie, because I could not select the shipping option I wanted. She solved the problem quickly and efficiently. Thanks!
It's a very wonderful company and I am very happy to be one of its customers
Angel has served my need excellent. Thank you so much and Happy New Year.
The worst customer service ever. They will always charge you double the amount. They would always overpackge your stuff, to double charge you for extra dimensional weight. I have a very bad experience with them since I started their service. And I'm switching to a different company.
I am very sorry to hear that you had this experience, Bassam. We work very hard to provide the most accurate shipping weight, and our free repacking services helps reduce costs even further. Could you please provide your suite number so we can investigate and find out what happened?
Hi there,
Jessica was very kind to help me sorting out a package very urgent inspection and i was pretty happy with her intervention.
I didn't have my case fixed at all because it doesn't depend on her but i'm afraid she'd do more if she could.
Thank you,
My service agent is Angel. I am extremely impressed by her excellent service. Not only is she efficient in her reply, she is also able to show empathy to my situation and applies a flexible approach. This is my first experience using your service and Angel is the first person I interact with in your company. She definitely represented your company well and enable me to have a very good first impression of your company. I have yet to make my first shipment. If my whole experience with your company is good, I will definitely recommend your company to all my friends!
Shipping best company in the world in its dealings and its secretariat
Myus is the best and they answer the questions as soon as possible
Thanks for them
Daniela as my customer support officer at www.myus.com really did a good job! She totally helped me solving my problem on shipping and delivery issue that I almost gave up. I am satisfied with her fast respond, understanding and the most important is... I can have my package reshipped again without feeling worry. Keep up the good job Daniela. I believe www.myus.com is very proud of having you as a part of it. Many thanks to Daniela as well as www.myus.com.
Expensive service.
My first time using MyUS.com and turned out to be a Costly mistake to Nigeria. Ordered 3 pairs of shoes from DSW, sent to my suite at MyUS. Firstly, was very surprised at the shipping fee. Was charged $100+ fee for the shipping from US to NG.
Few days later, got a bigger surprise from the carrier. I was asked to pay an additional $100 as clearing charges. What? Meaning paying over $200 to ship 3 pairs of shoes from the US to Nigeria. Using MyUS.com to ship turned out to be an expensive mistake as there are cheaper and just as effective options.
Wish I had known from the onset what the shipping (and then clearing) cost would be. Would have cancelled the order when I saw the first $100+ charge but was too late to cancel as the order had already shipped.
Advise to anyone planning to use this service to Nigeria: do your homework first or else you could end up paying double the cost of what you purchased.
Oh no! This is very unusual, Ego. We do want to help, though! Can you please message us with your suite number so we can investigate?
About the business
For over 18 years, global consumers have trusted MyUS.com to provide a simple, reliable way to shop US online retailers and ship purchases worldwide. We deliver a streamlined and cost-effective shipping process, complete online account management experience, and world-class customer service to 300,000+ members in 220 countries.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for shipping with us, Anan. Could I please have your suite number so we can review and determine if any discounts are available to you? Also, our customers typically save the most by consolidating multiple purchases into a single international shipment. By consolidating, you can save up to 80% off international shipping costs.
How can we help improve your experience?