MyUS Reviews Summary
MyUS has a rating of 3.9 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 85th among Mail Forwarding sites.
They have an excellent customer service. Very fast reply. A++
I had to tick the 'completely disagree' to the MyUS customer satisfaction question of whether a delivery to me here in England 'met' my expectations.
How could I say otherwise when it had in fact 'exceeded' my expectations, an option that was not covered by the questionnaire.
Very very good specially with agent Jessica she help me a lot
Web site is good
I had a problem with a shipment and I received a valuable help from Julie which was so kind with me, I hope My Us can keep this kind of assistance with all of your customer and bring more efficient for us.
Sincerely,
Excellant communication. Fast reply. Carefull about personal needs or special requists. Passionate... Great service provided by support member jess. Cant expect less..
I was talking to customer service staff Mr. Court and he was very helpful and informative in every way. His attitude as customer service representative is so great and he was very fast in replying. I wonder why MyUs is the best international shipment company because they have such a great customer care.
Thanks Court.
Thanks MyUS
I buy one board game (total price US$35) at Coolstuffinc.com and ask shipment for Brazil.
I pay US$83 and product was delivered for FedEx. 7 weeks had passed, and now product was returned (causeless) and an extra tax was charged, US$123. So, I spend US$206 and never will see my product again. It's not valuable, any more. I lost four times more and the product didn't come!
DETAIL: I was testing this service, because I always buy board game and import them via Coolstuffinc.com delivery. Directly by Coolstuffinc.com I never had any problem...
What about the SUPPORT RETURNS? Yes, it very is good. They promisse me to refund US$123... So, I can have my losses reduced to initial US$83...
I'm shocked and frustated with MyUs.com!
MyUs.com NEVER MORE!
Great service, most friendly, patient and helpful,
By Angel
Nice, Jessica is a very good agent, good experience and she knows how to answer my hard-to-answer questions, 5 stars.
Fast and prompt resolution of issues, especially with respect to Jessica
Maybe the worst company ever. The charge me without my authorization more than 158$. So i had to contact with my bank to cancel the credit card because they charge it every month with no reasonable explaination. What kind of service is that? How some people make money!
Hi Olympia, Please reply to my private message so that I can confirm your email address. I want to make sure that you are receiving our emails.
It seems you may not have received the notifications about the shipment that was returned and the fees assessed by the courier when a shipment comes back to the US.
I look forward to hearing from you.
Great customer service and great consolidation service. It is nice to receive one box with all sorts of things in it instead of piles of boxes for more expense.
As a newbie on this site I was finding navigating the site frustrating. I was assisted by Jon from customer support who, patiently guided me through the stages to ensure a satisfactory end result.
Many thanks for your time and patience Jon.
David Fisher
I want to thank Jessica.
She did very nice Job.
I hope every agent behave like her.
Thank You in Advance!
I like the great support of myus.com website. They really gets to the core of all my problems and resolve them all. I consider myself lucky having the agent Jessica attend to my problems and solving them patiently.
Thump up MyUs for have great support staff like Jessica.
It was hard to get you! But in the end! Cute jessica replied. It was short and affairs. And jessica was fine
Excellent, quick, reliable and friendly.
Customer service is very quick and helpful
The personal shopper service is excellent too
I was facing issues repeatedly with merchants failing to specify my suite number, despite having provided all details to them. On 8 January, Angel kindly suggested that I include my suite number after my name, as this is unlikely to be edited by merchants. Sounds like a great idea. Many thanks. Regards, Ravinder
As always, awesome and Teresa was great and to the point.
I really appreciate the support i receive from myus. They
The customer service is wonderful.
About the business
For over 18 years, global consumers have trusted MyUS.com to provide a simple, reliable way to shop US online retailers and ship purchases worldwide. We deliver a streamlined and cost-effective shipping process, complete online account management experience, and world-class customer service to 300,000+ members in 220 countries.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, David! We are delighted to have exceeded your expectations!