MyUS has a rating of 3.9 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 85th among Mail Forwarding sites.
Teresa was really very helpful to me, the issue was solved in a short time.
Very professional experts, responding at fast time, and clearly communicate with costumers regarding all the issues which is going wrong way and make you decide and know the exact cindition. Thanks for myus which makes the purchasing more easier and comfort.
Jessica, Thanks for help me, very active person and polite.
My problem solved very quickly, that why i like myus.com, their support is
Very excellant like Jessica.
Hi
Thank you so much myus company,, thank you Angel,, for your support and you solved my problem after my accident,, hope that we will build more strong business relation with this company as they have excellent person and managers as Angel,,, thank you myus thank you Angel glad that you are my manager now
Teresa and Jennifer were a very nice staff to answer my questions. They were very patience and showed their professional attitude to me.
The concept is good, but service is poor. They dont care how they pack your orders, and often send boxes within boxes -negligence
When ask them to pack economically- they want and extra $8,50
This is my first expirence with a shipping company. I'm glad that I chose MyUs. It was very easy to use their services. They are amazingly fast to respond to any question via Live chat.
My shipments were registers in my suite fast enough (in the same day). I recived my package in a perfect condition. When I recived my package, I grapped my meter to measure it. The dimensions that I was charged for and that I've taken are exactly the same!
Will use their services again. I will recommend to anyone.
Prompt response and help regarding my problem
Thank you Angel for your help
Having used four package forwarders from US as well as two from EU to India I have come to a safe conclusion that MyUS is the most efficient, reliable, customisable and quite affordable despite all these.
Exceptional response from Jessica! She was a real professional and delivered a superb service in record time! Two thumbs up!
I like it, that's what I'm looking for, soooo easy & trustworthy.
Now I can easily make my shopping and send my shipments to my home.
Thank you MyUS.
Wow, this is the best support.
Thank you (Julie) for the excellent support.
Regards,
Ali
A excellent customer service. Jessica has been helpful and quickly fixed my challenges
I moved to Switzerland in 2009. I have used a few different ways and hubs to ship goods from my homeland of USA. When I found MyUS.com, it was like winning a prize. When it comes to using a shipping service, MyUS.com is the one to choose!
Impressive services! Keep it up for the great work! Special thanks to Ms Angel for her help!
Jon you are a great guy buddy! I wish all the best of the luck in the world!
It's the best site for personal shopping and international shipping.
The agent Jessica was patient, understand and very helpful. Please keep the good work
I really impressed with your service, specially the attention to pay to each individual questions and concerns.
Amazing company, easy, fast, helping with parches, shipping.
Am so happy that i'm member with the.
Answer: You don't need to guess the weight of the item you want to purchase. The seller of the items should have the weight and with the use of the ship rate calculator, you can estimate the shipping cost without fear. http://www.myus.com/en/international-shipping-rates/.
Answer: We are located in Sarasota, Florida.
Answer: We are based out of Sarasota, Florida and all of our shipments are packed and shipped from our location. We currently do not do pick ups. You can learn more about our service here: https://www.myus.com/how-myus-works/. If you have any further questions feel free to contact us at support@myus.com or go to our website to chat with a Live Chat Representative 24/7.
Answer: Micaela, it all depends on the rules in Peru. I'm a MyUS customer and one of the reasons I like their service is because they give me a discount on the shipping cost, each time. There's an option in your shipping settings where you can select 'label as gift', usually customs aren't charged on gift items. Maybe you should try that once. Works for me all the time. I hope someone from MyUS will respond to your question and give you a more satisfying answer. All the best.
Answer: Thank you, Mariam! We are always looking for new ways to help our customers, and we are testing a program that will eliminate dimensional weight from your shipping costs. Please keep an eye on your email for an announcement about this exciting program, as we hope to make it available later this year. Thank you for shipping with us!
Answer: We can receive and ship orders from Banana Republic.
Answer: We do apologize for the delay. Our team will reach out to you as soon possible.
Answer: We are a real service. Please contact us here if you require our support https://www.myus.com/about/contact/
For over 18 years, global consumers have trusted MyUS.com to provide a simple, reliable way to shop US online retailers and ship purchases worldwide. We deliver a streamlined and cost-effective shipping process, complete online account management experience, and world-class customer service to 300,000+ members in 220 countries.
This is very unusual, HB! We carefully train our packers to repack and consolidate packages to save you the most money possible, and this service is FREE. If you received a poorly packed item, can you please send photos so we can improve our processes and issue any necessary refunds?
You can reach us seven days per week via our Contact page here: http://www.myus.com/en/contact