MyUS Reviews Summary

MyUS has a rating of 3.9 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 85th among Mail Forwarding sites.

service

711

value

617

shipping

554

returns

378

quality

559

Joao M.

Angola

1 review

0 helpful votes

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I had a problem with my package and Jessica help me...

February 5, 2015

I had a problem with my package and Jessica help me in order to solve.

Date of experience: February 2, 2015

kenneth e.

1 review

0 helpful votes

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Helpfull, cheep and quick international deliveries

February 5, 2015

Helpfull, cheep and quick international deliveries. Jessica in the customer support was very helpful.

Date of experience: February 2, 2015

Victor R.

Cook Islands

1 review

0 helpful votes

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Most people like me do not take the time to thank people...

February 5, 2015

Most people like me do not take the time to thank people who make our online experence a pleasure and something we recomend to our friends. Your staff seem to take there jobs seriuosly and someyhing I have noticed is that they enjoy helping people like me in the middle of the South Pacific on a small island Called Rarotonga. Even being 6 Hours away from you does not seen to bouther your staff with there very prompt service to problems.
One person that over the years that I have been with MYUS.co is Jessica, she is the best online helper I have ever met, and she Likes Cats Too...;-). Not only does she help you with problems but she is the only person who will give you help on making your shipping experene a Pleasure. With her kindness and humor and just caring about your problem, I'm sure one day she will Run MYUS.com, If not MYUS.com better give her a large pay raise or you may loose her to some other company. Thank You Jessica for your help and kindness

Date of experience: February 2, 2015

Nawaf a.

Saudi Arabia

1 review

0 helpful votes

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Was so fast and helpful support thank you Jessica :). ..

February 5, 2015

Was so fast and helpful support thank you Jessica :) !

Date of experience: February 2, 2015

Bartek S.

1 review

0 helpful votes

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Jessica helped me solve an issue with one of the items...

February 5, 2015

Jessica helped me solve an issue with one of the items in my inbox. She did it in a quick and efficient manner. Great support!

Date of experience: February 2, 2015

Khidir M.

1 review

0 helpful votes

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I was having some issues with sending receipt. Didnt...

February 5, 2015

I was having some issues with sending receipt. Didnt know how to. So i needed help.one of the staff quickly replied and guided me step by step. Thank you for assisting me. A true "Angel"

Date of experience: February 2, 2015

Tino C.

Zambia

2 reviews

0 helpful votes

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Great

February 5, 2015

Great. The agent Jessica was very helpful and had investigated the problem on time.

Date of experience: February 2, 2015

Raymund I.

Germany

1 review

0 helpful votes

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Its good, all my queries were answered successfully...

February 5, 2015

Its good, all my queries were answered successfully by Jessica. And she gave me additional information that helped me a lot.

Date of experience: February 2, 2015

Aman A.

2 reviews

0 helpful votes

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Excellent

February 4, 2015

Excellent. It's always easy and quick to resolve problems with Jessica. Thanks be to her for rapid understanding and fixing of my problems.

Date of experience: February 1, 2015

Omar a.

Saudi Arabia

1 review

0 helpful votes

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Excellent, Jessica helped me very much and i'm satisfied...

February 4, 2015

Excellent, Jessica helped me very much and i'm satisfied :)

Date of experience: February 1, 2015

Ayopo A.

3 reviews

0 helpful votes

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I recently started using myus.com and it has quickly...

February 2, 2015

I recently started using myus.com and it has quickly become my go to shipper. The site is easy to navigate, quick and very efficient and the customer service is world class. I have started recommending to all my friends and family! Really pleased with them.

Date of experience: January 30, 2015

Troy T.

Australia

1 review

0 helpful votes

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I am overwhelmed at the efficiency of this system

February 1, 2015

I am overwhelmed at the efficiency of this system. I love it!

Date of experience: January 29, 2015

ahmad A.

Saudi Arabia

1 review

0 helpful votes

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The agent Jessica was so helpful, i loved the service

February 1, 2015

The agent Jessica was so helpful, i loved the service

Date of experience: January 29, 2015

Haitham a.

Saudi Arabia

1 review

0 helpful votes

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Faced an issue with one of shipment value, i contacted...

February 1, 2015

Faced an issue with one of shipment value, i contacted the support and quickly solved the problem.
My only regret is not shipping with MYUS earlier

Date of experience: January 29, 2015

Hamzah H.

Saudi Arabia

1 review

0 helpful votes

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Jessica is fantastic to deal with, straight to the...

February 1, 2015

Jessica is fantastic to deal with, straight to the point as well

Date of experience: January 29, 2015

Andrea P.

Italy

1 review

0 helpful votes

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I want to publicly thank all people who assisted me...

February 1, 2015

I want to publicly thank all people who assisted me during my last delicate big delivery with MyUS, Kristen, Jessica, Macy and Court, and all the team there that have done an extraordinary job. The best service ever seen. Keep doing like this.

Date of experience: January 29, 2015

Roy v.

1 review

0 helpful votes

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Great service so far at MyUs and really good help by...

February 1, 2015

Great service so far at MyUs and really good help by Jessica at the live chat even with the free account they take the time for you helping getting things right.

Date of experience: January 29, 2015

Karen S.

Australia

1 review

0 helpful votes

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Great service!

January 31, 2015

Great service! Couldn't believe how easy, and how fast this service is. I had to like chat with a rep and she solved my query straight up without fuss. Great job MYUS!

Date of experience: January 28, 2015

Michael T.

2 reviews

0 helpful votes

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Thanks to a Court who help me sort out my visa card...

January 31, 2015

Thanks to a Court who help me sort out my visa card verification. Thanks Court you are the best. I love MyUS.

Date of experience: January 28, 2015

Craig S.

Australia

1 review

0 helpful votes

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Jessica was very helpful in answering my questions...

January 31, 2015

Jessica was very helpful in answering my questions in a timely and friend, y manner

Date of experience: January 28, 2015

Q&A (344)

Question

Hi I'm having to guess the weight of my items, will I be heavily penalised if I get it a little wrong? Or should I overestimate to be on the safe side?

Answer: You don't need to guess the weight of the item you want to purchase. The seller of the items should have the weight and with the use of the ship rate calculator, you can estimate the shipping cost without fear. http://www.myus.com/en/international-shipping-rates/.

By obutor g., over a year old

See more answers (4)

Question

Where is this company located

Answer: We are located in Sarasota, Florida.

By Charlene M., over a year old

See another answer (1)

Question

Can i send items personally from us to countries like Turkey? For instance, I would like to pack the items and use your services to transport them to the appropriate destination.

Answer: We are based out of Sarasota, Florida and all of our shipments are packed and shipped from our location. We currently do not do pick ups. You can learn more about our service here: https://www.myus.com/how-myus-works/. If you have any further questions feel free to contact us at support@myus.com or go to our website to chat with a Live Chat Representative 24/7.

By Charlene M., over a year old

See another answer (1)

Question

Hello, I've read raving AND raging reviews as well about MyUS. I guess that it all comes down to this: if you're gonna take my CC info, YOU need to check with my country's customs to see if my shipment will incur in any extra taxes or not before you let me use your service thinking everything will be resolved. I have tried your shipping cost calculator and it's true: the cost of shipping a laptop can be the same to that of an e-reader, but NOBODY likes surprises when the cost skyrockets here after I already made a purchase THERE. I was gonna buy a ton of things with you to make sure the weight is worth it, but seeing that you are unclear as to wether I'll incur in extra charges here in Peru or not, I think it's better I save money and travel myself. Please let me know if this policy will change or not. Thanks.

Answer: Micaela, it all depends on the rules in Peru. I'm a MyUS customer and one of the reasons I like their service is because they give me a discount on the shipping cost, each time. There's an option in your shipping settings where you can select 'label as gift', usually customs aren't charged on gift items. Maybe you should try that once. Works for me all the time. I hope someone from MyUS will respond to your question and give you a more satisfying answer. All the best.

By Abu M., over a year old

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Question

I love But we must reconsider the size of the packaging and shipping cartons

Answer: Thank you, Mariam! We are always looking for new ways to help our customers, and we are testing a program that will eliminate dimensional weight from your shipping costs. Please keep an eye on your email for an announcement about this exciting program, as we hope to make it available later this year. Thank you for shipping with us!

By Charlene M., over a year old

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Question