MyUS Reviews Summary
MyUS has a rating of 3.9 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 85th among Mail Forwarding sites.
Expensive shipping cost to Spain, so dissapointed.
Talked with Jessica, good girl, 10/10 would have another chat with her again.
My experience is very good with website all and especially with jessica who answer all my question very nicely and i respect her very much
Good response to enquiry. Sound and professional answers and advice in making sure I am comfortable using MyUS.
Jessica and some of your agents have been great help.
I was very happy with the service. Prompt response and effective feedback. My shipment arrived in the shortest time I have ever shipped from the US. Shipping company, somewhat not very reliable locally as I had to make several calls to actually receive my shipment.
Jessica of MyUS LiveChat Support help me to have a Li-on battery shipped to South Africa. Detailed instructions, helped me get my package sorted.
Thanks,
Bert
Jessica was really supportive and quick to reply.
It is nice to see the best of the best on myUS :)
Jessica was very helpful and sorted my problem out very quickly
Resolution time on complaints was very effective. The agent Jessica appears quite professional and helpful. Kudos to her and the team. Though some may assume the charges to be pricey, in my opinion the service is worth every penny. As for delivery speed, MyUS is still 2nd to none.
Very happy, I bought an item while on holiday in the US unfortunately it is not available for sale in my country (UK) so I sent the item to the US for repair had it shipped to MYUS (As the repair center would not post outside the US) and they forwarded back to me in the UK.
My only criticism is I couldnt get the item marked return/repair/warranty so I was then charged import/custom charges when it returned to the UK despite having already paid for this
Hi Lee, We hear you and we are making some improvements to declare items that are warranty repairs as such. Thank you for helping us provide the service that you need.
Excellent location and excellent treatment and to clarify any confusion, especially everything to the shipment.
Excellent location and excellent treatment and to clarify any confusion, especially everything to the shipment. Give everything a true labor Jessica excellent treatment of customers and fully clarify and then the patience and good spirit I wish her success. Engineer abuajila = Libya
I have been in touch with Angel in the customer service via email regarding a package that had been sent to my suite but unfortunately had my sons name. USPS tracking indicated that it had been received in your facility. I contacted myus.com and made an inquiry request and that is where Angel came in to the rescue. Angel not only was able to find the package but told me that i would be notified as soon as it was received in my suite. Angel if you read this: THANK YOU. I can't stress how worried i was about this but you saved the day.
Frist of all the fedex shipment cost is little high and I should received at my address but it does not
Your support team (Angel) assessed me with a good success and a very unusual patience with me. I was facing a "HOLD" on an item and I had no success but at the end Angel was with me all the way tell my problem was solved and I thank you all for the patience and dedication to your customers.
Thank you,
Cheats! Do not trust them! Arbitrarily charged my card for fees even when service was not requested and refuse to refund amount.
Hi Manish, I have not received a reply to the private message. We do not charge hidden fees. All of our fees are listed on the website. I'd be happy to help you. Please reply to my message with your suite number.
I live in Australia and have been a myUS premium member for almost 3 years now, making one or two shipments per year. After a shaky experience in May 2014 when new restrictions were put in place for consolidated shipping into Australia, I was pleased to have a smooth and fast shipment during December 2014, despite the busy Christmas period. Everything was processed quickly, and when I requested shipment on the day after Christmas it was fast turn-around and sent quickly.
The new TruePrice shipping based purely on weight was handy with deciding whether to purchase particular items, knowing the item weight would directly affect the cost of consolidated shipping. I was more inclined to be able to buy lighter, larger items that previously I wouldn't have considered due to dimensional shipping. The downside is that heavier items of any size add to the shipping cost, but at least you know when you buy what you should expect.
Thank you so much agent Jessica! Very fast answer and help! Very nice, patient and helpful agent! Would definitely recommend your site!
Teresa has been very helpful. She was quick, prompt, and was able to solve my shipping issue. She's great!
Jessica is the best!
I was facing multiple problems and she gave me great customer service
It was absolutely amazing knowing that I can get goods from the U.S. via My US is an open & transparent manner.
I was totally impressed by the service received.
Impressive customer service.
Absolutely brilliant service - items delivered efficiently and superfast to NZ
About the business
For over 18 years, global consumers have trusted MyUS.com to provide a simple, reliable way to shop US online retailers and ship purchases worldwide. We deliver a streamlined and cost-effective shipping process, complete online account management experience, and world-class customer service to 300,000+ members in 220 countries.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Colleen, You can review the shipping costs on our website before you make a purchase. Multiple purchases consolidated into one international shipment is the best way to maximize your savings. http://www.myus.com/en/international-shipping-rates/ Thank you for being a loyal member of our service.