MyUS has a rating of 3.9 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 85th among Mail Forwarding sites.
Jessica tried to help me by answering all my questions. She was prompt and informative about what she was talking about. 5 stars for excellent support.
Jessica is really wonderful. She do me a big favor, she's patient and resolve my problem. A very nice xp
Great services, handling is very good and good shipping prices.
Great customer support. Jessica helped me so much. I appreciate her help.
Jessica is an example of good customer service. She has patience, even the customer looking boring. Very provider, understands the talking. Very good. Rating 1000.
Jessica is so dedicated person & helpful, thanks for help.
MyUS is not so intuitive as I expected, but I'm happy of having found it and I'm using it every time US sellers refuse (why?) to sell/deliver to Italy.
Some automatic reactions need to be managed better: by default I authorized goods delivery immediately at arrival at Sarasota, but MyUS often ask me delivery instructions.
Also the possibility of notifying purchase documents BEFORE the arrival of goods at Sarasota would improve delivery time.
Regards
Spoke to Jessica and she was very helpful and provided all information that I needed thoroughly.
Am very pleased.
Thanks for your staff(Jessica), she is helpful and nice! She can solve my shipment problem as soon as possible.
Jessica was very helpful and understanding during all of our online chats. She is very knowledgeable and always willing to go the extra to help her customers.
Hello,
I'd like to thank the whole myus team for doing the USA shopping so easy.
Especially I'd like to tell thank you to Angel for his help and kind attention.
Jessica was very helpful, and immediately helped me upload the receipt to correct the wrong price I entered for my items.
It's a rate experience that I had with Jessica.
I had all the answers that I needed. Great chat...
Ps: I could even ask her for a diner! ;)
My US: Prompt response, very supportive, always on alert to help you. Fairly, they could add to their logo " Ready to serve". Stelios Tamasios
Everything Fine. Jessica help me a lot.
Thanks Jessica
Prompt service & excellent communication. I had an issue with shipping charges which was resolved smoothly & fairly, thank you.
Customer service I found to be outstanding, it was my first time to ship things and I had many questions and each time I spoke with a representative I found them to be friendly, knowledgeable, and very professional. Box arrived as scheduled ( which is nothing short of a miracle shipping to Venezuela (Isla de Margarita). I will continue to use this service and will definitely recommend to others. Only thing I didn't understand is when they repacked my box they cut each of the zip lock bags ( anything that I thought might break or spill out I had placed in zip lock bags) in the event anything would have spilled it would have been a mess. Cutting the bags defeated the sole purpose of bagging them.
Angel has been mostly helpful. It has been my first time I used myus and she was extremely very kind and assisted me in any possible way
Thnak you
I am thoroughly pleased with myus. They are fast efficient and effective. As a premium member I enjoy low shipping rates and I'm ecstatic about that. Because of this I will always do business with them.
Five stars
As I am new to this - Angel the employee really helped me to solve the problem I had - very friendly and oblinging.
Angel was great in helping me with my enquiry. Actually, Angel helped me keep my service when I initially requested to cancel it by offering me a more financial friendly option, which is great, since I really didn't want to cancel my service but couldn't afford it right now. 5 stars!
Answer: You don't need to guess the weight of the item you want to purchase. The seller of the items should have the weight and with the use of the ship rate calculator, you can estimate the shipping cost without fear. http://www.myus.com/en/international-shipping-rates/.
Answer: We are located in Sarasota, Florida.
Answer: We are based out of Sarasota, Florida and all of our shipments are packed and shipped from our location. We currently do not do pick ups. You can learn more about our service here: https://www.myus.com/how-myus-works/. If you have any further questions feel free to contact us at support@myus.com or go to our website to chat with a Live Chat Representative 24/7.
Answer: Micaela, it all depends on the rules in Peru. I'm a MyUS customer and one of the reasons I like their service is because they give me a discount on the shipping cost, each time. There's an option in your shipping settings where you can select 'label as gift', usually customs aren't charged on gift items. Maybe you should try that once. Works for me all the time. I hope someone from MyUS will respond to your question and give you a more satisfying answer. All the best.
Answer: Thank you, Mariam! We are always looking for new ways to help our customers, and we are testing a program that will eliminate dimensional weight from your shipping costs. Please keep an eye on your email for an announcement about this exciting program, as we hope to make it available later this year. Thank you for shipping with us!
Answer: We can receive and ship orders from Banana Republic.
Answer: We do apologize for the delay. Our team will reach out to you as soon possible.
Answer: We are a real service. Please contact us here if you require our support https://www.myus.com/about/contact/
For over 18 years, global consumers have trusted MyUS.com to provide a simple, reliable way to shop US online retailers and ship purchases worldwide. We deliver a streamlined and cost-effective shipping process, complete online account management experience, and world-class customer service to 300,000+ members in 220 countries.
Hi Piero-Enrico, Thank you for the feedback. We are adding a feature to our website that will enable you to tell us about the packages that you are expecting. This will help expedite the processing of your automatic shipments. While we work on that enhancement you are able to send your invoice or order confirmation to mi@myus.com before the package arrives. Don't forget our Personal Shopper service is available to assist with purchases as needed!