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MyUS
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MyUSReviews 5,288

3.9
myus.com

MyUS Reviews Summary

MyUS has a rating of 3.9 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 85th among Mail Forwarding sites.

service
711
value
617
shipping
554
returns
378
quality
559
Saudi Arabia
1 review
0 helpful votes
Follow Muhammad B.
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Jessica tried to help me by answering all my questions. She was prompt and informative about what she was talking about. 5 stars for excellent support.

Date of experience: February 10, 2015
TW
1 review
0 helpful votes
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Jessica is really wonderful
February 13, 2015

Jessica is really wonderful. She do me a big favor, she's patient and resolve my problem. A very nice xp

Date of experience: February 10, 2015
Iraq
1 review
0 helpful votes
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Great services, handling is very good and good shipping prices.
Great customer support. Jessica helped me so much. I appreciate her help.

Date of experience: February 10, 2015
Angola
1 review
0 helpful votes
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Jessica is an example of good customer service. She has patience, even the customer looking boring. Very provider, understands the talking. Very good. Rating 1000.

Date of experience: February 10, 2015
Saudi Arabia
1 review
0 helpful votes
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Jessica is so dedicated person & helpful, thanks for help.

Date of experience: February 10, 2015
Italy
3 reviews
20 helpful votes
Follow PIERO-ENRICO T.
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MyUS is not so intuitive as I expected, but I'm happy of having found it and I'm using it every time US sellers refuse (why?) to sell/deliver to Italy.
Some automatic reactions need to be managed better: by default I authorized goods delivery immediately at arrival at Sarasota, but MyUS often ask me delivery instructions.
Also the possibility of notifying purchase documents BEFORE the arrival of goods at Sarasota would improve delivery time.
Regards

Date of experience: February 10, 2015
Charlene M. — MyUS Rep
over a year old

Hi Piero-Enrico, Thank you for the feedback. We are adding a feature to our website that will enable you to tell us about the packages that you are expecting. This will help expedite the processing of your automatic shipments. While we work on that enhancement you are able to send your invoice or order confirmation to mi@myus.com before the package arrives. Don't forget our Personal Shopper service is available to assist with purchases as needed!

Malaysia
1 review
0 helpful votes
Follow Shamini S.
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Spoke to Jessica and she was very helpful and provided all information that I needed thoroughly.

Am very pleased.

Date of experience: February 10, 2015
Hong Kong
1 review
0 helpful votes
Follow Monly Y.
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Thanks for your staff(Jessica), she is helpful and nice! She can solve my shipment problem as soon as possible.

Date of experience: February 10, 2015
TC
5 reviews
0 helpful votes
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Jessica was very helpful and understanding during all of our online chats. She is very knowledgeable and always willing to go the extra to help her customers.

Date of experience: February 9, 2015
RU
1 review
0 helpful votes
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Hello
February 12, 2015

Hello,
I'd like to thank the whole myus team for doing the USA shopping so easy.
Especially I'd like to tell thank you to Angel for his help and kind attention.

Date of experience: February 9, 2015
Kuwait
1 review
0 helpful votes
Follow Ahmed A.
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Jessica was very helpful, and immediately helped me upload the receipt to correct the wrong price I entered for my items.

Date of experience: February 8, 2015
PF
1 review
0 helpful votes
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It's a rate experience that I had with Jessica.
I had all the answers that I needed. Great chat...

Ps: I could even ask her for a diner! ;)

Date of experience: February 8, 2015
Cyprus
5 reviews
1 helpful vote
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My US: Prompt response, very supportive, always on alert to help you. Fairly, they could add to their logo " Ready to serve". Stelios Tamasios

Date of experience: February 8, 2015
Singapore
1 review
0 helpful votes
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Everything Fine
February 11, 2015

Everything Fine. Jessica help me a lot.
Thanks Jessica

Date of experience: February 8, 2015
Australia
1 review
0 helpful votes
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Prompt service & excellent communication. I had an issue with shipping charges which was resolved smoothly & fairly, thank you.

Date of experience: February 7, 2015
Oklahoma
1 review
0 helpful votes
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Customer service I found to be outstanding, it was my first time to ship things and I had many questions and each time I spoke with a representative I found them to be friendly, knowledgeable, and very professional. Box arrived as scheduled ( which is nothing short of a miracle shipping to Venezuela (Isla de Margarita). I will continue to use this service and will definitely recommend to others. Only thing I didn't understand is when they repacked my box they cut each of the zip lock bags ( anything that I thought might break or spill out I had placed in zip lock bags) in the event anything would have spilled it would have been a mess. Cutting the bags defeated the sole purpose of bagging them.

Date of experience: February 6, 2015
Greece
1 review
0 helpful votes
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Angel has been mostly helpful
February 9, 2015

Angel has been mostly helpful. It has been my first time I used myus and she was extremely very kind and assisted me in any possible way
Thnak you

Date of experience: February 6, 2015
Barbados
1 review
0 helpful votes
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I am thoroughly pleased with myus
February 9, 2015

I am thoroughly pleased with myus. They are fast efficient and effective. As a premium member I enjoy low shipping rates and I'm ecstatic about that. Because of this I will always do business with them.

Five stars

Date of experience: February 6, 2015
Switzerland
1 review
0 helpful votes
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As I am new to this
February 9, 2015

As I am new to this - Angel the employee really helped me to solve the problem I had - very friendly and oblinging.

Date of experience: February 6, 2015
Australia
1 review
0 helpful votes
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Angel was great in helping me with my enquiry. Actually, Angel helped me keep my service when I initially requested to cancel it by offering me a more financial friendly option, which is great, since I really didn't want to cancel my service but couldn't afford it right now. 5 stars!

Date of experience: February 5, 2015

About the business

For over 18 years, global consumers have trusted MyUS.com to provide a simple, reliable way to shop US online retailers and ship purchases worldwide. We deliver a streamlined and cost-effective shipping process, complete online account management experience, and world-class customer service to 300,000+ members in 220 countries.


myus.com
Founded in 1997
Sarasota, FL