MyUS Reviews Summary
MyUS has a rating of 3.9 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 85th among Mail Forwarding sites.
This time, of your personnel support(Angel) was great.
Thank you very much.
I had a long chat with Ashton
Patience and understanding were available all the time
Thank you for your good service
Had a great customer help on the live chat, like that they are always available to help! Special thank to agent ashton
Continues to be a pleasure to buy with you. Thanks for the service.
Marnie in Customer Service was fantastic when I had a serious issue with a shipping problem. She was responsive, timely and a pleasure to deal with. And, the problem was resolved. I highly recommend myus.com and the great service they provide.
Coolest and greater and faster and very reliable too And as well as quick shipment and good packaging process and arrangement
Hi all
Actually my experience with MyUS was so good because the agent who attended me that is Jessica was so helpful to me since the first time that she started the assistance.
We thanks every time when we find attendant like her.
Kindly | CC
My case was solved very quickly! Thank you very much for assistance!
I was have problem in card verification but withe help from team of live chat specially jesaca subject is clear.
Thanks jeasaca….
Thanks MyUs
Jessica was such a great help to me today. I needed urgent help and she's right there providing all helps I need. She's a kind of person that I will forever stay with MyUS.com as I have since 2008 or so. Thank you!
I chatted today with Jessica, She helped me with my query and she picked my issue like that, Great service quick response.
Angel gave some good practical advice.
Unfortunately it wont help this time as I didn't know there was a problem until after I was notified that the package had been posted. However I will ensure her advice is implemented next time.
Good fast response. Thank you
Angel came to my assistance at the right time... thank you so much! I've been so worried over my parcels as I am trying my best to get familiar with the computer... 69yrs of age & just starting is not easy :) Thanks again & I look forward to receiving my parcel. I rate Angel as a 5... Lona
Jessica was really helpful, overall experience was great, attentive to detail and answered all my questions..
I think that Jessica was very professional in the the way that she dealt with me as a customer and i do give her five stars, my experience with Myus.Com is very good.
I have nothing to add concerning MyUS, they do their daily best to serve an utmost service and until today, I am happy about their service and services! It is all about a healthy communication relationship when needed. Since 2012, they are a trusty second home to me! Thank you.
The Best and trusted dealers I have ever dealt... Just love the service.:-)
I have super bad experience. I have something shipped from the US via MY US in Dec. They over charged me USD25 (as late charge) because they were not able to deduct the delivery charges from my AMEX card which has been cancelled by American Express HK due to online fraud. I was not aware until I opened my mail box and have got so many payment required emails from my US. And, they fail to waive the late charges given my situation in HK and seem that they are not flexiable, not friendly to their customers. I will not use their services anymore for sure. And, I wrote some emails to them saying I am willling to settle my delivery charges for Decemeber only.
Please do not consider using their services given their poor services and inflexibility.
Worst service! I live in Australia, and it bought $80 worth of makeup from NYX! First I paid for ther service to get it shipped here, and then I got an email saying I need to choose a way for it to get here I tried choosing the standard and it wouldn't let me continue, so I looked at the other options and it just said that the express one was the cheapest so I chose that one, didn't tell me the price when I proceeded and I checked my bank account and it was $66! SAME PRICE AS THE PRODUCTS I BOUGHT PRETTY MUCH! I feel scammed. Show people the prices before you make them choose!
Hi Jamie, It is true that international shipping charges can be high. That is why we offer consolidation to our members. Multiple purchases consolidated into one international shipment is the best way to maximize your savings. As the weight of your shipment increases, the price per pound decreases. You can review the shipping costs on our website before you make a purchase or while you are creating a request for shipment. Here is the link: http://www.myus.com/en/international-shipping-rates/
I had a very helpful chat service at myUS with Jessica! Congrats!
About the business
For over 18 years, global consumers have trusted MyUS.com to provide a simple, reliable way to shop US online retailers and ship purchases worldwide. We deliver a streamlined and cost-effective shipping process, complete online account management experience, and world-class customer service to 300,000+ members in 220 countries.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi April, Thank you for reaching out with your feedback. I'm sorry that you had trouble with your card issuer. Yes, as noted in our terms of service, we do charge a late fee when a balance has not been paid timely. We send frequent notices so that you can contact your bank or change your form of payment and clear the balance. We did not delay your shipment in December, instead we sent it right along so that you would have your merchandise for the holidays. I hope that you can agree that we did what was best for you, April.