MyUSReviews 5,288

I had issue for a few days now, so I used Live chat with Jessica, she just solved my problem within seconds

Jessica, was very prompt in providing very accurate information, regarding questions I had on Preauthorization charges.

Hello Myus.com
I would love to bring this to your attention. Some of an successful business on the internet 85% of that does not take off because of poor PR by Customer care or Service teams. Just like what has happened in my case It had to take a smart careful intelligent and I must call him prudent too.Am not trying to falter here I don't even know this Guy what has brought has together is the truth he verified that I was mistreated by a very reckless service team member Patricia who I wrote saying I did not what to report the matter feather to www.bbb.org Even after that Patrica recklessly sent me a mail asking me to pay more money when your records show that I cleared my bill. Most definitely you if ask me if this guy should be rewarded. I will answer you right away Yes definitively. What kind of a customer care like Patricia who fell to pay attention to my mail, would a liar dare talk you about www.bbb.org I will give this Angel 5 stars after he forward my parcel to my address. Mr. Manager take this matter seriously this can cost your company reputation and it is a case to extort money from a customer. Promo it and drop Patricia. I recommend Angel he knows his job. Thanks to Angle and my regards to you and Him.
Melody.

Had an experience trouble with my shipping the agent assigned to me ms. Jessica is to helpful she guide me through it all until we found out whats wrong! Thank you

You never had to have to search about this Great Myus!
Just in fully trust with cloeing eyes, you have to chose it
And subscribe in their service.
You will never regret a cent that you will pay to them
And if there is more thn five stars i would give to myus
It deserve all best reviews ive read about them not as i thought like showing off: p

So fast service, helpful, clear instruction
Easy to follow
Customer service are more than professional
And best
I HIGHLY RECOMMEND that everyone get into this cuorier
And enjoy their safely secure fast easy service!

To: Keith E.

Title: Communication Director

Hello Keith, I got the cold shoulder again from MYUS about a shipping question for a Ronco rotisserie with dimensions and weight sent to MYUS by me, in return I was sent a store shopping guide and no estimate or reply. It made me curious, curious enough to investigate for a few minutes for the lack of concern and customer satisfaction, What I found was chilling and nerve wrecking. Before I checked BBB from your site, I figured I must have a problem until I saw your company feed backs and allegations of ID theft, charges on debit cards from customers who didn't order anything, and customers overcharges despite their proof of purchase, and withholding customers items... then it all made sense, these issues may have been solved, but it has scared me out of my witts to order again. I am planning to make an order 2/04/15 for a cooking party here and need a couple items ontime, but I am considering another supplier. I hate to forfeit my new subscription purchased in September, but I also don't want anyone using my card but me. But for peace of mind I'll eat the cost to cancel my 1 year subscription after 4 months. I also found your near named competition $15.00 less expensive for the exact same services, and plus I feel at ease. You have 75 complaints in 12 months? 6.25 complaints per months? That explains everything, noone cares for the customers, just get the money. How can your company survive?
Unless things change I wouldn't recommend your establishment. I am also strongly considering closing my paid plan, I will seriously give it some thought.

Suite 463-707

I am using MYUS services for years. I am quite happy with them. There are still some improvement areas such as, Personal Shopper order on the same webpage from the same supplier could be easier, a lot of suppliers (on the forums or Ebay) forget to add commercial invoice and if requested they provide it late, so packages are longer on hold, maybe the payment document (PayPal, credit card doc, etc) can be accepted. There is no "search" feature for historical purchases, takes a lot of time finding what you are looking for. Also, a nice feature would be to add " repeat the order" button for history items. The 2 USD photos could be better, most of them are the photos of the package not the actual goods received. For the problem packages the photo(s) should be complimentary. These are just small details which are nice to have, I am very happy with MYUS at all.