MyUS Reviews Summary
MyUS has a rating of 3.9 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 85th among Mail Forwarding sites.
The services are good but i won't say the shipping cost is the best or the worst it's okay but i hope they will improve it in the near future.
I lost my package once and i talked to one of the their agents Kristen and she give me a refund so fast without any problem.
Very helpfull, professional and competent. Please to deal with and had the answers I required with the service levels I expected.
What a pleasure.
Very fast shipping and great customer service, to Australia. However, I'm giving it 4 Stars, due to cost. I find it a little dear. It makes my purchased item costing higher, unless there is a sale or discount from the sellers. But, it's worth because of fast shipping.
Timothy, Thank you for the great review! I just wanted to let you know the best way to maximize your savings on shipping costs is to consolidate your purchases. If you are a Premium member you can hold your packages for up to 30 days at no additional cost. Our shipping cost per pound decreases as the weight of the shipment increases. Our shipping rates are based on the size and weight of your package, as well as the courier you choose and even your membership type! You can use our Ship Rate Calculator to estimate shipping costs: http://www.myus.com/en/international-shipping-rates/. Please email us at support@myus.com with any further questions or concerns. Thank you for choosing MyUS.com!
I have found the customer service to be excellent I recently needed some assistance and Angel. And Jeff Lion. We're extremly helpful
Jessica was able to answer my questions.
She was indeed very helpful
I was helped by Jessica on my problem. She did an amazing job! Thank you!
Quick response and definitely help to solve my problem, thanks.
Terrible customer service, there are far better options out there.
I was having trouble with verifying my credit card on file. I clicked the live chat and Jessica was able to help me out. Her responses were prompt and informative. She was more than willing to help me out and was very patient with me while I phoned my bank and sorted my issue out. Very good experience as a first timer to myus.com services.
Thanks Jessica and keep up the good work!
My experience with the Live Chat was great and efficient, especially when the agent becoming Teresa.
Great customer service (Kristen). Answers questions needed to be answered without delay and very helpful answers. And also he/she is ver assertive.
Customer Service - Angel is very helpful in helping to submit a shipment request manually.
Pricing is outrageous and the site not easy to use - it is not properly intuitive.
In my case I had an item, a small meat thermometer, which was going to cost me, depending on the shipping method, at least double the cost of the purchase cost of the item...$60! To post by the cheapest method. This may seem reasonable - however I buy from the US all the time and for example iherb or books can be transported to my home for minimal cost. A large box of product from iherb perhaps $8.
I decided to return to sender and paid $15.99 when delivery to MY US cost $4.99.
Customer Care's response to my plea for a sensible resolution was generic. I will never use this service again.
I'm sorry to hear you had a less than positive experience with MyUS. The best way to maximize your savings on shipping costs is to consolidate your purchases. Our shipping cost per pound decreases as the weight of the shipment increases. Our shipping rates are based on the size and weight of your package, as well as the courier you choose and even your membership type! You can use our Ship Rate Calculator to estimate shipping costs: http://www.myus.com/en/international-shipping-rates/. Please email us at support@myus.com with any further questions or concerns.
I overlooked answering in time the verification process and the account was blocked. Getting an available agent was a nightmare, but finally I chatted with Ashton who solved the issue on the spot.
I'm sorry to hear you had trouble reaching a live agent. We are available via Chat seven days per week between 9:00 AM and 5:00 PM EST. If you receive a message that Chat is unavailable during this time, it means our queue is full with other customers. Please keep trying, and you will be able to reach us.
You can also send us a message and receive a reply via email. Just visit our Contact page here: http://www.myus.com/en/contact and click “Need More Help.”
I realy need to say that I thank "Jessica" to help me to let me know how can i use MYUS in the right way in spite of my english languige not good enough
Your customer representative Ashton was very helpful and answered my question efficiently.
I had a doubt about a Paypal order, thought it had been doubled! But I wasn't, and Angel helped me a lot!
Tive uma dúvida quando recebi duas cobranças do Paypal, achei que tinham sido duplicadas. Não foram! Angel, atendente, ajudou muito! Recomendo!
I'm so happy with angel she helped me a lot and answered all of my question she is so nice to me
About the business
For over 18 years, global consumers have trusted MyUS.com to provide a simple, reliable way to shop US online retailers and ship purchases worldwide. We deliver a streamlined and cost-effective shipping process, complete online account management experience, and world-class customer service to 300,000+ members in 220 countries.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ibrahim, Thank you for taking the time to write a review. As mentioned to another reviewer a few moments ago it is always best to consolidate your purchases in order to maximize your savings on shipping costs. Our shipping cost per pound decreases as the weight of the shipment increases. Please email us at support@myus.com with any further questions in this regard. We appreciate your business!