MyUSReviews 5,288

I was very pleased with MyUs customer service. Initially I issued a request to return a package that I have I received from amazon and as part of the request I was suppose to enter a link to the return label of the package. I did provide the link but the request was canceled the next day and I received an email telling my the the link for the return label couldn't be open. I replayed to the email with an attachment of the return label and I then contacted customer service to check everything is OK. I was attended by a girl named "Jessica". After I presented my case to her, Jessica was very quick in picking up my case and very prompt in resolving the problem. She promised me to take care of this in urgent base giving the situation I have been faced with. This has given me a confident that all of my packages are in good hand and that is why I am recommending MyUS for those who are looking for a good package consolidation service.

2014:2lbs costed me $20 to ship from myUS to Canada.
2015:1lbs costed me $60 plus $20 from the DHL device selected by MyUS. Total shipping cost of $80 USD for $50 product. Will not be using this service again. Do not recommend for Canadians. If you have relatives or friends in the states, have the item ship to them first and get them to ship via USPS for a way better price.

For more than 15 years now, I just can't imagine how my life would have been without shopping USA through our beloved MyUS.com.
My family and I lived years in the US, for both studying and work assignments in the 70s, 80s and 90s of the last century. Thus, we were almost molded into the American life style in every aspect. When it was time to leave USA and head back home to our native Saudi Arabia, my family felt as if our life was doomed to stop.

Thanks to our membership with MyUS.com. Ever since we joined their mail forwarding service, we feel right in USA.

Thanks a million MyUS.com, for a job well done. We purchase all our needs, from books, magazines, clothing, gifts and all our house needs from USA, and MyUS.com. Delivers them to our door step - fast, easy, reliable and secure - at a very reasonable cost.

Well done job MyUS. Com... Keep it up. I would, with pride and meaningful reason, recommend your service to everyone dear to me.

Jessica elaborate the TruePrice schedule clearly.

Jessica: So for example, we consolidate your shipment into 3 pieces and only 2 are under 108"
Jessica: You will be charged based on the actual weight alone for the 2 pieces
Jessica: And the actual+dimensional weight for the 3rd piece

Jessica: Our shipping rates are based on the four factors below:

1.) Your membership type.
2.) The destination country that you're shipping to.
3.) The weight of your shipment.
4.) The dimensions of your shipment.

We have a helpful shipping rate calculator on our website to help you obtain an estimate of your shipping cost prior to shipping. You may click on this link to lead you there: http://www.myus.com/en/international-shipping-rates/.

I am showing that you have an address that offers our TruePrice promotion to that country. This promotion allows you to know the exact price that you will pay to ship your items based on the actual weight alone as long as the dimensions are under 108" linear (L+W+H).

To take advantage of this promotion, you will need to set your shipping schedule with your account to HOLD under MY ACCOUNT > SHIPPING PREFERENCES.

I wanted to buy some cloths from the US, but the site i was shopping from did not deliver to Norway. I registered to MYUS for 10$ to get address in US.

The site shipped for free from CA to FL where MYUS i located. I had to pay 60$ to MYUS/DHL for international shipping. If i shop on amazon its usualy cost 70-80 for shipping to Norway. It took 3 days from the package arriving at MYUS, until i had it on my door. This is fast! If i shop from OSLO norway it will take 5 days to arrive.

I will use MY US again, but next time i will buy bulk to save on international shipping.

I am using MyUS.com extensively for about 5 to 6 years now. So far I never had a single bad experience. Service is excellent and very prompt. I have also utilized their Personal Shopper feature as well a few times and never had a problem with that as well.

She was very swift, thorough and handled my dispute very professionally. She immediately calmed me down and resolved the issue straight away. Very kind, polite and had superb customer service skills. The best by far thus far.