logo

MyUS
This website seems to be closed. Find similar businesses

website thubmnail of MyUS

MyUSReviews 5,288

3.9
myus.com

MyUS Reviews Summary

MyUS has a rating of 3.9 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 85th among Mail Forwarding sites.

service
711
value
617
shipping
554
returns
378
quality
559
Pakistan
1 review
0 helpful votes
Follow Sheharyar A.
Unfollow Sheharyar A.
Send Message
Share Review
Report Review

Prompt Service
March 8, 2015

Great service with excellent time by Angel. Hope you maintain this level.

Date of experience: March 5, 2015
Kuwait
1 review
0 helpful votes
Follow Barak A.
Unfollow Barak A.
Send Message
Share Review
Report Review

Live Chat Attendant
March 7, 2015

I had a problem with a package that needed special handling. It was put on hold. I quickly jumped on the live chat with Kristen, and she promptly handled my situation and got my package ready to be shipped the next day.

Very good experience, indeed.

Date of experience: March 4, 2015
Iraq
1 review
0 helpful votes
Follow kamil a.
Unfollow kamil a.
Send Message
Share Review
Report Review

Awesome
March 7, 2015

Chatting with Kristen helped me a lot and answered my questions that i had in my mind.

Date of experience: March 4, 2015
India
1 review
0 helpful votes
Follow Sudha- R.
Unfollow Sudha- R.
Send Message
Share Review
Report Review

My shipping request review
March 7, 2015

I requested the time of my shipment request and the Customer Service Representative, named Jessica answered me very promptly and also in an extremely friendly manner and gave me concise and clear explanation to my query.

Date of experience: March 4, 2015
Libya
1 review
0 helpful votes
Follow mohamed e.
Unfollow mohamed e.
Send Message
Share Review
Report Review

Very helpful
March 7, 2015

She's a very helpful and patient
Her name is Jessica

Date of experience: March 4, 2015
Canada
1 review
0 helpful votes
Follow SumYi B.
Unfollow SumYi B.
Send Message
Share Review
Report Review

I was recently helped by a CSR named Angel.
She really made my day.
Not only was she friendly and polite, but what I appreciated most was her willingness to go above and beyond to help me. She seems sincere which I also appreciate. I generally have great experiences with the reps at myus.com but Angel has to be one of the best that I have dealt with. I am really hoping that with her help my issue is able to be resolved. But even if it is not I just appreciate her willing to try.
I hope that her managers/team leads can see that they have an employee here that should be appreciated and praised for the quality of service that they provide.
Angel has helped make what would have been a stressful situation much less.
So a big thank you goes out to her.

Date of experience: March 4, 2015
MP
1 review
0 helpful votes
Follow florida m.
Unfollow florida m.
Send Message
Share Review
Report Review

Happy so far
March 7, 2015

This was my first shipment, and I was very satisfied with the delivery time. I was pleasantly surprised, since I was rather skeptical at first.

Date of experience: March 4, 2015
Australia
1 review
0 helpful votes
Follow stephen m.
Unfollow stephen m.
Send Message
Share Review
Report Review

So far so good Angel was ace helped me promptly efficiently and friendly. Stay tuned

Date of experience: March 4, 2015
Turkiye
1 review
0 helpful votes
Follow Mithat B.
Unfollow Mithat B.
Send Message
Share Review
Report Review

Perfect
March 7, 2015

The agent i spoke with name Angel. She really was an angel. Helpfull fast responding and talented.it is 2.30 a. M in my country and was really happy to find someone to chat about the problem i had.

Date of experience: March 3, 2015
Saudi Arabia
1 review
0 helpful votes
Follow Mohammed A.
Unfollow Mohammed A.
Send Message
Share Review
Report Review

I'd like to thank Angel for supporting me with an issue I had! You've been a great help.

Date of experience: March 3, 2015
Texas
1 review
0 helpful votes
Follow Erivaldo J.
Unfollow Erivaldo J.
Send Message
Share Review
Report Review

Simple and practical
March 7, 2015

The agent who answered me was very clear in her explanation and I could solve my issue.

Thanks Jessica

Date of experience: March 3, 2015
NL
1 review
0 helpful votes
Follow rob k.
Unfollow rob k.
Send Message
Share Review
Report Review

Super!
March 6, 2015

Jessica helped me realy great.
It was good to follow for me what was happening.
I come from the netherlands and it was a very good suppport.

Thank you very much Jessica

Date of experience: March 3, 2015
Oman
2 reviews
0 helpful votes
Follow Jean M.
Unfollow Jean M.
Send Message
Share Review
Report Review

This past week I had an unusually late salary payment from my employer and so my usual monthly shipment had to be delayed by several days. My MyUS customer service representatives Angel and May helped me by extending a shipping discount and issuing a waiver for storage fees that started to accrue. They were friendly and professional. I'm so grateful for their understanding and assistance.

Date of experience: March 3, 2015
Romania
1 review
0 helpful votes
Follow Bassim A.
Unfollow Bassim A.
Send Message
Share Review
Report Review

Jessica was helpful
March 6, 2015

I requested to renew my account in addition to have the benefit of ADSLGate membership. Jessica helped me with that, and explained why I didn't have the VISA discount with some of my past orders.

Date of experience: March 3, 2015
South Africa
1 review
0 helpful votes
Follow Lynda T.
Unfollow Lynda T.
Send Message
Share Review
Report Review

Excellent service
March 6, 2015

Angel assisted me very promptly and efficiently. The service at MyUS is excellent.

Date of experience: March 3, 2015
Nigeria
1 review
0 helpful votes
Follow Udegbunam C.
Unfollow Udegbunam C.
Send Message
Share Review
Report Review

I got my first shipment yesterday and I'm quite surprised at the speed and quality of service. I hope it keeps getting better.

I even went ahead and left a review on my site also. Feel free to check it out: MyUS.com Review: Fast International Shipping From The US - http://www.patchworkoftips.com/myus-com-review/4453/

Thanks :)

Date of experience: March 3, 2015
Australia
1 review
0 helpful votes
Follow Brett i.
Unfollow Brett i.
Send Message
Share Review
Report Review

Great experience
March 6, 2015

Excellent and quick response from Jessica on MyUS live chat. Zero wait time and got exactly what I asked for.

Date of experience: March 3, 2015
Kuwait
1 review
0 helpful votes
Follow Ohoud A.
Unfollow Ohoud A.
Send Message
Share Review
Report Review

The customer service is perfect.
March 6, 2015

I had so many questions to ask before and after my registration. I first spoke to May, Teresa, Kelly, and Jassica (I hope I did not forget anyone). They all were so helpful and friendly. Even though I might be bit hard to handle as a customer with no knowledge at all regarding couriers and shipping. Etc but these people were very nice and answered all my questions completely. Thank you so much guys. I will keep this link with me to rate future customer service staff (Jassica is the only one who provided me with this link)

Date of experience: March 3, 2015
Japan
1 review
0 helpful votes
Follow KEIICHI H.
Unfollow KEIICHI H.
Send Message
Share Review
Report Review

Jessica Thank you
March 6, 2015

Thank you and we kindly guidance.
Thank you Jessica.

Date of experience: March 3, 2015
Angola
1 review
0 helpful votes
Follow Josemar D.
Unfollow Josemar D.
Send Message
Share Review
Report Review

I found in MyUS the answer to my needs... can shop US items online and have them delivered anywhere i want, when i want.
Very efficient Service
Recommend!

Date of experience: March 2, 2015

About the business

For over 18 years, global consumers have trusted MyUS.com to provide a simple, reliable way to shop US online retailers and ship purchases worldwide. We deliver a streamlined and cost-effective shipping process, complete online account management experience, and world-class customer service to 300,000+ members in 220 countries.


myus.com
Founded in 1997
Sarasota, FL