MyUS Reviews Summary
MyUS has a rating of 3.9 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 85th among Mail Forwarding sites.
I had a technical problem with prices and I had a great help and quick response from (Angel). I was really pleased with that.
Thanks Angel.
Customer service have always been great, very friendly staff and always willing to help. I just generally hope MyUS reduces shipping costs.
Very professional distribution channel, strong value proposition, here i can see value for money service.
They put my account on hold WITHOUT giving me any reason, no reply of my emails, just asking to wait... already 12days since they put account on hold, my business is suffering, my clients are shouting, did not expected this kind of experience from US based company. Not forwarding the goods and neither sending it back to suppliers
Hi am mohammad i had lettle *******@myus.com and Jessica did helped even i took too long in chat with her but she fix it for me. So thank you Jessica
I ran into a little IT related error concerning my item declared values etc. Macy from MyUS team was more than helpful and helped me to get my issue resolved real quick. Thanks for the amazing service. Kudos.
Excellent service and a fantastic deal by the employee / Jessica
It's really sophisticated and fast deal I am happy to provide this wonderful support
It would have been cheaper to ship my package directly to NZ for $60 from merchant than shipping it to suite 481-402 and paying $90
Although previous package of 5 items vs 1 was $140 NZD and heavier...
Go figure
I would have complained on live chat but it is consistently "off line"
Gotten twice chatting with MAcy for her help with my account. Simple impress with her efficiency. Love myus.com! Thank you
I was in a live chat with Angel for an inquiry and I was going to cancel my account. I was really pleased by the way he approached me and made suggestion, now I'm keeping my account with MyUS. Five star customer service and quick.
I had an issue with a parcel in my suite and Colleen from MyUS answered my queries extremely promptly and sorted the issue to my satisfaction. She went above and beyond to ensure that I was happy. Well done.
I had a great service and fast feedback from Angel. She helped me solve my issue.
This is the best service that anyone can get. Recommend to others. Fast, reliable shipping.
I thought I was already loosing my privilege to shop with MyUS.com but through the assistance of Angela, I was overjoyed by her prompt assistance to my queries.
Now that my parts are on their way through DHL, I would like to commend Angela for the great work/Assistance she has given me.
Thank you very much
I had chat with Jessica to help me with membership change request and refund request for premium fee. Jessica was quick and to the point with all details. It was a nice experience taking help on live chat with Jessica.
Teresa was very efficient and fast to solve my problems.
Great service and outcome, really amazed by the patience and clarity of Miss Jessica,
Currently I have problem with my visa is expired. Lucky I have a friend that makes me using his suite number to transfer the package. Before that I was lost without any solutions but Angel your worker helps me in less than 48 hours I get package transferes into my friend suite. I very glad and thanks for such professionalism
Regard
Marcio Cardoso
I was charged 81 dollars US for two cans of coffee. Outrageous shipping rates.
I have since cancelled my account with MyUsa.com.
My first Oder was two shirts and two pants for 23 dollars US. I find this reasonable, but the coffee... robbery!
Thanks for taking the time to write a review. I'm sorry to hear you have canceled your account with MyUS.com. I just wanted to let you know the best way to maximize your savings on shipping costs is to consolidate your purchases. If you are a Premium member you can hold your packages for up to 30 days at no additional cost. Our shipping cost per pound decreases as the weight of the shipment increases. Our shipping rates are based on the size and weight of your package, as well as the courier you choose and even your membership type! You can use our Ship Rate Calculator to estimate shipping costs: http://www.myus.com/en/international-shipping-rates/. Please email us at support@myus.com with any further questions or concerns.
About the business
For over 18 years, global consumers have trusted MyUS.com to provide a simple, reliable way to shop US online retailers and ship purchases worldwide. We deliver a streamlined and cost-effective shipping process, complete online account management experience, and world-class customer service to 300,000+ members in 220 countries.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for taking the time to write a review. I’m sorry to hear you did not find value in our service and you had trouble reaching us via livechat. Our EXPRESS shipping rates are posted on our website and in your case they were based on the weight of your package, as well as the courier you chose. You can use our Ship Rate Calculator to estimate shipping costs: http://www.myus.com/en/international-shipping-rates/. I also wanted to let you know the best way to maximize your savings on shipping costs is to consolidate your purchases. Premium members can consolidate their purchases and packages can be held for up to 30 days at no additional cost. Our shipping cost per pound decreases as the weight of the shipment increases.
Please email us at support@myus.com with any further questions or concerns.