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MyUS
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MyUSReviews 5,288

3.9
myus.com

MyUS Reviews Summary

MyUS has a rating of 3.9 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 85th among Mail Forwarding sites.

service
711
value
617
shipping
554
returns
378
quality
559
Saudi Arabia
1 review
0 helpful votes
Follow Ziad S.
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Everything is top notch packaging, delivery time, support,... etc

And most important is the discount offered from AdslGate 25% for shipping and no annual fees for premium account

Date of experience: March 14, 2015
Ghana
1 review
0 helpful votes
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Excellent service
March 16, 2015

MyUS met all my shipping needs, where I needed a package forwarding service, with their unbeatable customer service, fast package shipping, one whole month free storage and best of all the option to compare shipping prices and choose the most preferable courier.

Date of experience: March 13, 2015
Nigeria
1 review
0 helpful votes
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I was hocked with a wrong option of selecting a shipment carrier. I selected fedex instead of DHL and one of my item was not included because it refused to check when i selected "include all" option because of special handling fee. No option to resolve it. I quickly contact the livechat and i was treated perfectly at the speed of light by one of your agent TERESA she is wonderful effective and efficient.

Regards.

Date of experience: March 13, 2015
Israel
1 review
0 helpful votes
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First Class Service
March 16, 2015

What an outstanding service! In my view absolutely all-round tops, and so easy to use and understand.

Date of experience: March 13, 2015
India
1 review
0 helpful votes
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Efficient Response
March 16, 2015

Angel had an Excellent understanding and resolution of a problem, did not require more than to lines to get a positive solution

Date of experience: March 13, 2015
South Africa
2 reviews
0 helpful votes
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Live chat feedback
March 16, 2015

Thank you for the great assistance, Angel was very helpful and efficient

Date of experience: March 13, 2015
Iraq
1 review
0 helpful votes
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Good Associate
March 16, 2015

I want to tell you that i had a very good assisting from Mr.Angel he always support me at any time.
So i want to thank him and thank all MYUS team.
God bless you

Date of experience: March 13, 2015
Malaysia
1 review
0 helpful votes
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Hi,

I emailed a query to the website and the speed and quality of response from the employee, Angel, was entirely efficient and pleasant.

Excellent level of customer service and representation of the company.

Date of experience: March 13, 2015
Maldives
1 review
0 helpful votes
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Ecellent service given by Ashton
March 15, 2015

Im proud of your customer service ajent that i spoke on live chat his or her name is (Ashton)

Thanks
Best regards

Date of experience: March 12, 2015
Sweden
1 review
0 helpful votes
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Exellent
March 15, 2015

Excellent! Super Fast Shipping and well packed, highly recommend. Processed my order immediately, which I really appreciated. Product arrived as expected and was packed beautifully.
Will definitely recommend MyUS. Com:-)

Date of experience: March 12, 2015
Australia
1 review
0 helpful votes
Follow Jak C.
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I'm Australian, and if you're one too you'll probably agree we get screwed over when it comes to online shopping.

No longer do my hopes and dreams fly out the window when I get to the end of a checkout and see the soul shattering sentence "this item does not ship to your location". This is all thanks to MyUs.com. Trust me it's what you've been searching for.

Here's a rundown of my experience with them...
I wanted to buy some nice leather boots and after days of searching I finally found some I liked from a store called Zappos. However Zappos don't ship to Australia and even if they did I had no way of paying for the items as my australian cards weren't accepted. Fantastic. So I searched around and found MyUs.com. I needed to sign up and in the end payed about $10 for a basic subscription. Then I made a "Personal Shopper" request by copying the links to the items I wanted as well as filling out a few boxes regarding colours, sizes, etc. to ensure they bought the exact items I wanted. Pretty cruisy so far. Next, they bought the items and had them shipped to their warehouse. This all took about one week or less. They unpacked the package, took photos of everything and sent me options on shipping. Everything looked good to me so I chose a shipping method. I kid you not, three days later it's on my doorstep. No drama at all.

As for the prices, I should point out that MyUs charge a 10% fee to whatever it is your buying. If it costs $100 you'll be paying $110 and then shipping aswell. When it comes to shipping, my two pairs of boots ended up being roughly $100 just for shipping. So although I'm thrilled about my order, be prepared, cause it can add up quick.

Honestly, if there's something your dying to buy, you can't live without it, money's no problem, but sellers won't ship to you, MyUs is your solution. However if your a bargain hunter looking for awesome deals, this might not be for you.

Date of experience: March 12, 2015
Charlene M. — MyUS Rep
over a year old

Thanks for taking the time to write the great review. I just wanted to let you know the best way to maximize your savings on shipping costs is to consolidate your purchases. I see you are a Standard member. As a Premium member you can hold your packages for up to 30 days at no additional cost. Our shipping cost per pound decreases as the weight of the shipment increases. Our shipping rates are based on the size and weight of your package, as well as the courier you choose and even your membership type! It is also good to note that the personal shopper fee for Premium members is only 6%. Please email us at support@myus.com with any further questions or concerns. Thank you for choosing MyUS.com!

Saudi Arabia
1 review
0 helpful votes
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Very nice :)
March 14, 2015

I wanna to thank mr. Jessie from myus to service me. He was respected, helpful and responsive.

Date of experience: March 11, 2015
GB
1 review
1 helpful vote
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Excellent service
March 14, 2015

Angel has been extremely efficient and helpful in resolving a matter which has been in existence for nearly 3 weeks

Date of experience: March 11, 2015
Angola
1 review
0 helpful votes
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Excellent
March 14, 2015

It has been nice, and the live chat is very efficient.
I am luck because every time I go to Live Chat, Jessica is there for me.
She is very efficient and clear she does´t let me hang for long.

Thanks for that

Date of experience: March 11, 2015
Germany
1 review
1 helpful vote
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Great Work!
March 14, 2015

Thank you very much for your great work and assistance, Angel! You make shopping in the US very easy and convenient:-))

Date of experience: March 11, 2015
Israel
2 reviews
0 helpful votes
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Good Service
March 14, 2015

Have dealt with a customer representative by the name of Angel, she really was so helpful and had my issue solved in a professional way.

Date of experience: March 11, 2015
Japan
2 reviews
2 helpful votes
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MyUS over charges for shipping. In addition to your membership fee, their shipping fee is padded and much higher than Amazon. They have made repeated mistakes with my shipments but I always have to pay for their mistakes.
I should have gave it to the Marx Brothers... I the line that comes to mind with MyUS

Date of experience: March 10, 2015
Charlene M. — MyUS Rep
over a year old

Thanks for taking the time to write a review. Our express shipping rates are posted on our website and in your case they were based on the weight of your package, as well as the courier you chose. You can use our Ship Rate Calculator to estimate shipping costs: http://www.myus.com/en/international-shipping-rates/. I also wanted to let you know the best way to maximize your savings on shipping costs is to consolidate your purchases. Premium members can consolidate their purchases and packages can be held for up to 30 days at no additional cost. Our shipping cost per pound decreases as the weight of the shipment increases.

I have noted you are working with a member of our customer service team in regard to your recent shipment which did not clear through your local customs office.

Please forward any additional concerns to support@myus.com.

Lebanon
1 review
0 helpful votes
Follow Ziad H.
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It was a great experience with MyUS especially that consolidation is free. I thought that since this service is free they wouldn't really do it "perfectly" as to lower weight and dimensions as much as possible, but it turned out to be completely the opposite when I received the package. I was very satisfied with the shipping rate and the packaging material. I had almost 70 pairs of shoes and a total of 130 pieces, I couldn't believe that all of them could fit into 2 medium sized boxes so that the dimensional weight was equal to the actual weight (You can check in my photos all the delivered items and their packaging). The package arrived on time as expected. The only downside is that it takes so much time for a package to appear in the inbox once it is delivered to my suite, I was in a hurry to ship all my boxes same day, and even though the last box was delivered, I had to wait another day to ship it because it didn't appear in my inbox, so I requested 2 different shipments. Could have saved money if I could ship them all together on the same day. Also their personal shopper is a bit slow. Everything else was great. Best Support is Jessica, this lady knows everything and she answers clearly all my questions no matter how complicated they are. Thank you Jess! Overall great experience and would recommend to others!

+1
Date of experience: March 10, 2015
Saudi Arabia
1 review
0 helpful votes
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Very cooperative, trustful and fast shipping company. Also the supporting department very fast response and helpful especially Angel.

Date of experience: March 10, 2015
South Africa
1 review
0 helpful votes
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Membership
March 13, 2015

Awesome service from *******@myus.very knowledgeable and pleasent. I definetly will be looking to deal with myus in the future

Date of experience: March 10, 2015

About the business

For over 18 years, global consumers have trusted MyUS.com to provide a simple, reliable way to shop US online retailers and ship purchases worldwide. We deliver a streamlined and cost-effective shipping process, complete online account management experience, and world-class customer service to 300,000+ members in 220 countries.


myus.com
Founded in 1997
Sarasota, FL