MyUS Reviews Summary
MyUS has a rating of 3.9 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 85th among Mail Forwarding sites.
This was my first time using the service and I had some trouble figuring out how to enter values on an item I didn't pay for (sample). Teresa walked me through it and even helped me upload a merchant invoice which she took care of processing within seconds. I'm very happy with the service I received today!
I had several issues and Jessie spent a lot of time with me to help resolve all of my concerns. Good customer support!
Jessie was very helpful and answered all my questions Thanks.
Jessica answered to my all questions with style and easy language since I'm not native English speaker
Wish her a nice day
Also Customer Services were fast responding
I ordered 4 eye shadows from NYX cosmetics US website as they were unavailable in the UK. With tax included it came up to $30.50. The price of shipping by MyUs is extortionate and it has ended up costing me $39.85 plus $10.00 in personal shopper fees. So it has cost me just over $80 to purchase simple eye shadow weighing 0.6 lbs. I find it outrageous that NYX would partner with such a shipping company. I had no idea it would be that expensive seeing as my goods are not high-value or heavy. It appears that these two companies are complicit in suckering unsuspecting customers into this scam. In what world is it reasonable to spend over $80 for 4 eye shadows?
I have contacted MyUS and they say that they cannot help me because they have already shipped my item to me and have now raided my pay-pal account. I have made a very big and expensive mistake.
Thank u MYUS Im so happy with ur perfect service and with ur excellent support service and i will always be ur costumer.
And i want to give special thanks for the perfect angel from The SUPPORT for her kind and fast communicated and perfect service
This was the first time I had used MyUS.com and did not know what to expect.
I'd been wanting this item for a while and was happy to find that MyUS.com provided such a service. Any queries I had was very well answered by the consultant on the chat service. I received my parcel within 4 days of arriving at MyUS.com, which exceeded my expectations as these included a weekend.
Would definitely recommend MyUS.com. Great service.
Ordered a thermal camera from Zoro and had it shipped to germany via MyUS.
Zoro gave a discount of 30% so this was a good deal. However MyUS wrote the full price on the invoice so I ended up paying 90 tax extra and having a lot of hassle with german customs to get my money back.
MyUS sent a corrected invoice a couple of days later via email but this didn't help a lot.
Never ever again!
Hello, I’m sorry to hear you incurred high duties and taxes. We have reviewed your account and wanted to let you know we valued your camera according to what you paid for it AFTER the discount. You can confirm this by looking at your Proforma Invoice. Duties and taxes can vary based on overall value of your shipment and/or commodity type. It is always best to check with your customs office for details as you are responsible for clearing your goods through your local customs office. Thank you for using MyUS.com.
I honestly you reject the package my own mistake, but spoke with Jessica and solved my problem in order to Jessica Thank you. Thank you and me work site team I'm happy for you that you are sincere and Hhaltm my problem and you are the best people
Agent Jessica was awesome with the support she gave me with the problem that I had with my local bank in Maldives. Finally everything went so smoothly.
Thanks
Had a very useful chat with Jess at the MyUS customer service for sorting out a few open matters. I got all the help I needed for optimizing my use of the MyUS Service, from a very knowledgeable agent, which in return results in my continued liaison with MyUS. Thanks!
Forgetting about the time difference between the U.S. & Australia, I was still able to chat online with a representative. They were very quick to respond & rectify the problem. Speedy service & delivery
Had to move some business stock quickly around the world from USA (using MyUS) as a gateway to Philippines.
The signup was very simple and not to expensive
The DHL discounts were great i could not match it myself going direct
The consolidation of packaging was a good service to save money although still think dimensional weight is a bit of a CON but this is not MyUS
The MyUS online process and system was very easy to use and had everything I needed, especially like the photographs of the incoming packages
Very good customer service
Only negative was our flowers got a little damaged even with a FRAGILE sticker but every courier we have tried we have had the same problem. Would be great if somebody came up with some FOAM like protection for delicate products!
All in all, great service and system would recommend it strongly.
Used this service for the first time. I ordered a shipment and they sent to boxes on different days. I requested the orders be out together and then sent to ome.No problem except It all came in one bix and I was charged twice!$95! Total! Way to expensive! NOT USING THIS SERVICE AGAIN, And when
I emailed in tohave my acvount looked into about being over charged they said you can just look at your acciunt details instead od crditing me back the amount over charged!,
Thanks for trying our service and taking the time to write a review. I just wanted to let you know the best way to maximize your savings on shipping costs is to consolidate your purchases. If you are a Premium member you can hold your packages for up to 30 days at no additional cost. Our shipping cost per pound decreases as the weight of the shipment increases. Our shipping rates are based on the size and weight of your package, as well as the courier you choose and even your membership type! You can use our Ship Rate Calculator to estimate shipping costs: http://www.myus.com/en/international-shipping-rates/. Please email us at support@myus.com with any further questions or concerns.
I wanted to close my account, but very nice consultant Angel convinced me to stay. She was great with her job.
I was in the process of cancelling my account because I haven't been using it much and the annual fee wasn't providing value. Jess on chat support helpfully pointed out that a standard account exists which doesn't have fees. Jess has switched my account over and all is good
She was an excellent assistance
She was very patient and clear
Jess was very helpful and kind :) one of the best.
About the business
For over 18 years, global consumers have trusted MyUS.com to provide a simple, reliable way to shop US online retailers and ship purchases worldwide. We deliver a streamlined and cost-effective shipping process, complete online account management experience, and world-class customer service to 300,000+ members in 220 countries.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Mail Forwarding Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for trying our service and taking the time to write a review. I just wanted to let you know the best way to maximize your savings on our express shipping costs is to consolidate your purchases. If you are a Premium member you can hold your packages for up to 30 days at no additional cost. Our shipping cost per pound decreases as the weight of the shipment increases. Our shipping rates are based on the size and weight of your package, as well as the courier you choose and even your membership type! Please take note the value of the merchandise does not affect shipping costs. You can use our Ship Rate Calculator to estimate shipping costs: http://www.myus.com/en/international-shipping-rates/. Please email us at support@myus.com with any further questions or concerns.