MyUS Reviews Summary
MyUS has a rating of 3.9 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 85th among Mail Forwarding sites.
I had a live chat with Jessica to help me with some concern I had.
She is very professional and helped me with my concern.
Thanks for jassica from myus.com i had a probluem and she solve it to me realy fast service thanks jassica
I've been helped by Angel.
I had a problem with my account. Since I don't use it a lot,
I was looking into my options.
She provided me with good advise, and arranged everything for me.
First class customer service!
(Macy) she was able to answer all my questions.
She is a really helpful and kind.
Customer service more fascinating allows you more time to resolve the possible problem
A good experience, except 1/6 was broken. It was not protected - just a glass container in a box, and it was not usable.
Thank you for giving those of us in nigeria hope to bey whetever we went without having to Travel to the U. S for it thanks a lot GOD bless.
Live chat with Teresa was very helpful in deciding shipping options.
I am always pleased with the live chat service.
I talked twice with their represivtives and they were very supported, specially (Jessica). Even few times they offered me free services i was not entitled to. Been a customer since 2011 and shipped over 60 times. Never had a single problem with them.
I had some mixed up issues with my package and it was delt with by live chat By Teresa from MyUs in at the best way possible
You give me the procedure of contract termination with your esteemed.
Wow it's great service and better live chat. Thank you Jessica have a great day
Great support experience with MyUS and their representative Jessie. Professional, polite and accurate answers that were helpful and focused on my issue.
This is a rip off compared to other shipping outlets like aeropost i shipped 1.9 ibs for $38.00 to Dominica and shipped exactly the same weight for $12.00
Thanks for taking the time to write a review. I just wanted to let you know the best way to maximize your savings on our EXPRESS shipping costs is to consolidate your purchases. If you are a Premium member you can hold your packages for up to 30 days at no additional cost. Our shipping cost per pound decreases as the weight of the shipment increases. Our shipping rates are based on the size and weight of your package, as well as the courier you choose and even your membership type! You can use our Ship Rate Calculator to estimate shipping costs: http://www.myus.com/en/international-shipping-rates/. Please email us at support@myus.com with any further questions or concerns. Thank you for choosing MyUS.com!
MYUS is EXCELLENT and THE ONLY SERVICE OF ITS KIND WORTH BELONGING TOO! They answered my personal emails and went to the effort of repackaging and finding the only courier that was able to send me some very expensive bottles of perfume which I had no idea when I bought them were a fire hazard and difficult to ship to Australia. I HIGHLY RECOMMEND MYUS as no one else was able to do this. I made many enquiries.
MYUS is not the first service of its kind I have been involved with. I belonged to another that was truly incompetent. Never read my emails. Never forwarded packages on time. And I mean NEVER! Clothing items I needed to try on to then return were so long in my suite I just returned at my cost to the merchant. I scanned and sent an invoice required 3 times over the course of 2 months and they still lost it.
IF I HAD NOT DISCOVERED MYUS MY GOODS WOULD HAVE BEEN LOST AND DESTROYED!
I am relieved and grateful I have discovered MYUS and would not trust any other company.
Was getting a little frustrated trying to figure out where a certain package was…it seemed like I was getting the same answer from many different people but no one was actually answering my query as to what was in each package and where the third package had gone. Until Ashton took over my case…not only did I have 100% clarity within one quick email, I was able to rest at ease knowing all of the items had been sent from 6pm.com. So very very impressed as I was getting so frustrated I was going to leave myus.com and I have been a customer for a very long time. Ashton was amazing…I only wish I had staff like this working for me…very happy. Thank you
We sincerely apologize for any frustration. The tracking number of the expected package and other things such as seller name enables us to properly research the location of a package. Thankfully Ashton was able to assist. We are working hard to provide only the best support for all of your needs.
I am greatly honoured to benefit from true pricing and since it has come to stay, I believe it will add more value to my packages shipped from USA to Nigeria. Thank you
Very fast, easy and efficient way of buying from the US.
About the business
For over 18 years, global consumers have trusted MyUS.com to provide a simple, reliable way to shop US online retailers and ship purchases worldwide. We deliver a streamlined and cost-effective shipping process, complete online account management experience, and world-class customer service to 300,000+ members in 220 countries.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, I'm very sorry to hear your shipment arrived in less than optimum condition. Please contact us at support@myus.com so we can follow up with you. We can file a claim if insurance was purchased on the shipment.