MyUS Reviews Summary
MyUS has a rating of 3.9 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 85th among Mail Forwarding sites.
The shipping cost is good, and the carriers are selected carefully
She is very helpful, she give a clear instruction for me that makes me can complete the shipment efficency, she's very nice ;)
I really appreciate your customer support. I frequently contact them to ask complicated questions. They are very professional and welcoming. Today I had live chat with Teresa who made my day :)
The chat with Jessica was absolutely excellent: all informations was told very quickly and immediately complete. The interlocutor was very kind. A minimal rate is AAA+++! All perfect!
I am rather very conservative when it comes to reviews and I don't very often give a 5 star rating easily. I must admit though that on this particular instance, the service from both myus.com and their courier agent has been very exceptional and far exceeded my expectation. I am very presently surprised to receive my parcel in a record time of 3 days from Tampa, Florida to Lusaka.
Thank you Sara for the exclusive customer service you provide for me to resolve my problem.
I complet four years using MyUS as my shipping address in US. My experience is very positive. I do a lot of shopping online porcheses. And i will continue with them. My wish is. Let TRUE PRICE promotion continue for us. It is very useful
I am very happy for my service I have been suffering this problem have helped me jessica Thank you for your service wonderful
Service with MyUs is prompt and professional. I was assisted by Angel who has been very cordial and understanding. I requested a shipment back to sender and she did that right away and provided me with a tracking number.
Not the first time I've had packages with damaged contents but I let it slide in the past.
Now almost a full shipment arrived damaged due to very poor packaging by myus. The boxes were not damaged and in tact (although stronger boxes could have been used by myus). Now they are trying to blame the carrier and expecting me to wait - MINIMUM of 8 weeks for this to be investigated, will be seeking legal advice and not using myus again.
Need to figure out what to do with shipments in my suite now and incoming as I have lost all faith with myus.
I was very pleasantly surprised and most grateful for the assistance and excellent service I received from Marnie in response to my request concerning membership of MyUS.com. My issue was resolved overnight to my complete satisfaction. Many thanks and congratulations to Marnie!
Teresa was great, in just a few seconds she succeeded to reset my account, I waited for 2 days for this. The other guy I talked to 2 days ago told me it was reset, but the account wasn't working.
Wonderful experience and really satisfied after talking to miss jessie. Thanks to her all of my problems are solved. Thank u for ur beautiful guidence
Living here in the Philippines, I have always had trouble ordering anything online. The reason was the shipping, many vendors will not even ship here. After discovering MYus, shipping here is not a problem anymore. I have been using UPS world wide as my carrier. I found thur trial and error this was by far the best for here in the Philippines, even tho its more expensive then the other carriers, it's worth it. I placed my last order on the 14 Apr. I received it today the 18th. WOW, great work.
I needed to clarify some issues regarding my shipment, decided to start a chat and they have great and prompt response, also I was able to solve the problem in minutes.
Great assistance from Macy as well.
Will recommend Myus everytime.
Ms./jessica really is professional in all her reply and she give more confident to customer. Really thanks for her so much
They have a good a customer service: I chatted twice with Jessica and she takes the time to listen to me and to give some advices.
But i was disappointed by my seconde experince; i ordered for 142$ and i pay 125$ for shipping
Electronic system to manage this operation could be improved wheter not it wasn t worth it.
I'm happy to hear you were happy with our customer support. Our shipping rates are based on the size and weight of your package, as well as the courier you choose and even your membership type! Please take note the value of the merchandise does not affect shipping costs. You can use our Ship Rate Calculator to estimate shipping costs: http://www.myus.com/en/international-shipping-rates/. The best way to maximize your savings on our express shipping costs is to consolidate your purchases. If you are a Premium member you can hold your packages for up to 30 days at no additional cost. Our shipping cost per pound decreases as the weight of the shipment increases.
About the business
For over 18 years, global consumers have trusted MyUS.com to provide a simple, reliable way to shop US online retailers and ship purchases worldwide. We deliver a streamlined and cost-effective shipping process, complete online account management experience, and world-class customer service to 300,000+ members in 220 countries.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I’m very sorry to hear your shipment arrived to you with damage. Although it is rare, regretfully sometimes packages can become damaged in transit. Fortunately you are protected because you purchased insurance. I see our claims team is working closely with you to resolve this issue as quickly as possible. Apologies for any inconvenience!