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MyUS
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MyUSReviews 5,288

3.9
myus.com

MyUS Reviews Summary

MyUS has a rating of 3.9 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 85th among Mail Forwarding sites.

service
711
value
617
shipping
554
returns
378
quality
559
Saudi Arabia
1 review
0 helpful votes
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Very kind
May 2, 2015

Kelly gave me nice support she is very kind and nice helpful

Date of experience: April 29, 2015
Saudi Arabia
1 review
0 helpful votes
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Aske about storage fees
May 2, 2015

It is excellent experience Kelly was a great help and explain every thing clearly

Date of experience: April 29, 2015
Sweden
1 review
0 helpful votes
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I was a bit doubtful about the cost and effectiveness of the service and whether I would get my stuff or not. You never know, right? Anyway, this is one time that something that sounds too be good to be true did turn out to be true! I highly recommend this service to anyone.

Date of experience: April 29, 2015
Brazil
1 review
0 helpful votes
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THE BEST
May 2, 2015

I was very pleased with my first contact with the Myus after some time without using this service. The clerk Jessica showed knowledge in routines and patience to give me the answers.

Date of experience: April 29, 2015
Japan
4 reviews
0 helpful votes
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Great experience.
May 2, 2015

I am so excited to share my experience with MyUs, especially to Jessie who assisted me to fix my problem with my address.

Shipping is fast and reliable of course. Aside from that they are so friendly and attentive on your concern.

Again Jessie thank you very much for guiding me with my accounts. I will forever use MyUs as long as it exist.

Date of experience: April 28, 2015
Mozambique
1 review
0 helpful votes
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Myus has discounted for transportation of one book to my home address but if did not receive this item. I complain to myus and Kristen helped me to sorted it out. I really appreciated and liked so much. Thanks Kristen you are really the one.

Date of experience: April 28, 2015
AE
1 review
0 helpful votes
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Very Good
May 1, 2015

Kelly was good with me helping me with my problem

Thank you

Date of experience: April 28, 2015
Turkiye
1 review
0 helpful votes
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Very helpful
May 1, 2015

I had a chat with nice lady called Jessica who was very helpful and understanding and she did exactly what I want which is double check and inspect my telescopes because I was very confuse about what is in my inbox and what is missing.

Date of experience: April 28, 2015
TW
1 review
0 helpful votes
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Teresa is awesome!
May 1, 2015

Teresa helped track down a package that i have been anxiously waiting and helped to have the item logged in within minutes of our conversation. Awesome experience. Thank you!

Date of experience: April 28, 2015
Hong Kong
1 review
0 helpful votes
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Very helpful staff
May 1, 2015

Jessica is very helpful in helping me to switch my way of payment from paypal to AMEX, with which I am entitled to be able to enjoy a free membership. Thank her very much.

Date of experience: April 28, 2015
Australia
1 review
0 helpful votes
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MyUS ticks all the boxes
May 1, 2015

New to MyUS and the experience thus far has been awesome! Great systems, processes and professional staff (namely Jessica) make me very happy to be a member... Keep up the great work guys

Date of experience: April 28, 2015
Canada
1 review
0 helpful votes
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Missing package
May 1, 2015

Teresa was very patient and helpful in identifying and locating my missing package

Date of experience: April 28, 2015
Maldives
1 review
0 helpful votes
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Best response so far.
May 1, 2015

It was quick Jessie to respond to my issue of mistakenly posting a double amount to what I have purchased. She updated it on spot after receiving the invoice from me.

Thank you! :)

Date of experience: April 27, 2015
Mexico
1 review
0 helpful votes
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UIX
April 30, 2015

It was an easy option to do, just don't know how to do it, you should leave those steps into your mails when you talked about special instructions.
Jessica was the fastest way to get things done.

Date of experience: April 27, 2015
Charlene M. — MyUS Rep
over a year old

Thank you for your feedback! It will be passed on to our executive management team for consideration.

India
1 review
0 helpful votes
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Quick Response
April 30, 2015

Jessica was pretty quick to respond regarding the shipping info/query I had... :)

Date of experience: April 27, 2015
Germany
1 review
0 helpful votes
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Package problems
April 30, 2015

I had a very great expericence with Jessica. She was the most helpful contact i ever had in your company. I am very happy with her service.
Thank you very much

Date of experience: April 27, 2015
GB
1 review
0 helpful votes
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MY US - Macy - Very helpful
April 30, 2015

Went out her way to help. Provided a professional, polite and swift customer service experience.

Date of experience: April 27, 2015
Italy
1 review
0 helpful votes
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Good experience
April 30, 2015

Good experience in chat. Teresa was very efficient

Date of experience: April 27, 2015
Hong Kong
1 review
0 helpful votes
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Jessica is so helpful and quick
April 30, 2015

Thanks Jessica for helping me solving my problem. My girl can't wait to see her present from US. :)

Date of experience: April 27, 2015
Angola
1 review
0 helpful votes
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Credit card declined
April 30, 2015

I have talked to Jessica regarding payment for my shippment since my card was being declined and she was very helpful in solving my problem. Thanks Jessica.

Date of experience: April 27, 2015

About the business

For over 18 years, global consumers have trusted MyUS.com to provide a simple, reliable way to shop US online retailers and ship purchases worldwide. We deliver a streamlined and cost-effective shipping process, complete online account management experience, and world-class customer service to 300,000+ members in 220 countries.


myus.com
Founded in 1997
Sarasota, FL