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MyUS
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MyUSReviews 5,288

3.9
myus.com

MyUS Reviews Summary

MyUS has a rating of 3.9 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 85th among Mail Forwarding sites.

service
711
value
617
shipping
554
returns
378
quality
559
Saudi Arabia
1 review
0 helpful votes
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Amazing service!
May 6, 2015

I chatted with Jessie and she was very helpful and informative, this is by far the best forwarding service on earth!

Date of experience: May 3, 2015
Australia
1 review
0 helpful votes
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Perfect Response!
May 6, 2015

Totally satisfied with the rapid response I just received from JESSICA.
Whate a great service. It's 10:10pm on a Sunday night here in Sydney - Australia. I didn't expect to talk LIVE online to anyone today.
My question was answered.
THANK YOU!

Date of experience: May 3, 2015
Maldives
1 review
0 helpful votes
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I am using the myus.com package forwarding services since from Nov 2008, they are cheapest among all. I recommended myus.com to ship packages from US because their customer services team is very helpful and answer the question very quickly.

Date of experience: May 2, 2015
New Zealand
1 review
0 helpful votes
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Kelly is the best
May 4, 2015

All of the team at MYUS.com are great. They make shipping to New Zealand a breeze. The Personal Shopper service is also amazing. Staff are always friendly and quick to reply.
Kelly on their live chat service was awesome today. Answered my question quickly.
MYUS are lucky to have such amazing staff.

Date of experience: May 1, 2015
Finland
1 review
0 helpful votes
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Good communication
May 4, 2015

Carl did a grate job by explaining all details needed.

Date of experience: May 1, 2015
Nigeria
1 review
0 helpful votes
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Last clarification request
May 4, 2015

Agent Kelly was quite helpful and courteous. Provided me with every information I needed.

Date of experience: May 1, 2015
Saudi Arabia
1 review
0 helpful votes
Follow Mohammad R.
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I have never shipped anything from outside my country before.
I heard about MyUs from a friend and that he had a good experience with them. I went a head, made an account and directly ordered from Amazon.
When my package arrived it was in a really good condition and nicely packaged.
I would surely use this service again if i wanted to buy anything form USA.

Date of experience: May 1, 2015
Saudi Arabia
1 review
0 helpful votes
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The fastest money refund
May 4, 2015

It was really smooth and fast chat thanks to Teresa.

Date of experience: May 1, 2015
Saudi Arabia
1 review
0 helpful votes
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Amazing
May 4, 2015

Amazing response time from Teresa and she was so helpful and thank you for an amazing experience with MyUS

Date of experience: May 1, 2015
Saudi Arabia
1 review
0 helpful votes
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Excellent support from Teresa
May 4, 2015

I requested to cancel an outgoing shipment because of the wrong setting of my account and Teresa has canceled it immediately and helped me out how to correctly set my account to not have this issue in the future, thank you Teresa

Date of experience: May 1, 2015
Australia
1 review
0 helpful votes
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I use the Personal Shopper service and instead of just returning to the supplier the product that had an issue with export that would been a huge expense for this and each future shipment to fix the problem, the staff suggested and arranged another solution that meant it could be shipped to me now and in the future without any of that expense.

Date of experience: May 1, 2015
TT
1 review
0 helpful votes
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Finally!
May 3, 2015

I was exhausted and frustrated regarding my recent Order with MyUS but their representative, Jon saved the day. A true professional he got what I needed accomplished. I did not close my account as I previously decided and upgraded it, all thanks to Jon.

Date of experience: April 30, 2015
AE
1 review
0 helpful votes
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Shipment
May 3, 2015

My Us has the best shipping service and it really helped me a lot for some shops that dont send to my country.

Date of experience: April 30, 2015
Japan
1 review
0 helpful votes
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Campaign adaptation, other
May 3, 2015

Thank you very much for dealing with me quickly. I'm happy!

I'm thankful for the behavior the sincerity of myus is.

I love myus!

Thank you.

Date of experience: April 30, 2015
India
1 review
0 helpful votes
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Jessica' goodness!
May 3, 2015

She was very forthcoming, cooperative and made my life a bit easier.

Date of experience: April 30, 2015
Dominica
1 review
0 helpful votes
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Great
May 3, 2015

I love the quick response from Jessica and the willingness to help out.

Date of experience: April 30, 2015
South Africa
1 review
0 helpful votes
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When you can actually get through to a live chat operator- you may as well be talking to a computer. I find the level of helpfulness and insight close to zero. Any question out of the ordinary - is just not answered and to top it all if you want to offer constructive suggestions to senior management -they are NOT allowed to give you an email address. That says it all.

Date of experience: April 30, 2015
Charlene M. — MyUS Rep
over a year old

Thank you for taking the time to write a review on Sitejabber. I’m sorry to hear you are not happy with our livechat feature. Your feedback has been shared with my senior management team. We always LOVE to hear what you have to say. Feel free to forward further suggestions to our senior management at support@myus.com.

Saudi Arabia
1 review
0 helpful votes
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Excellent direct to the point
May 3, 2015

Teresa were excellent and provided me with what I was looking for

Date of experience: April 30, 2015
Kuwait
1 review
0 helpful votes
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Live chat serves
May 3, 2015

I'am so happy with your help by your agent Julie on live chat

Date of experience: April 30, 2015
Libya
1 review
0 helpful votes
Follow ahmedabdelshafi a.
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Im advice all people thats need buy any thing from usa to deal with myus really im trust them too much

Date of experience: April 29, 2015

About the business

For over 18 years, global consumers have trusted MyUS.com to provide a simple, reliable way to shop US online retailers and ship purchases worldwide. We deliver a streamlined and cost-effective shipping process, complete online account management experience, and world-class customer service to 300,000+ members in 220 countries.


myus.com
Founded in 1997
Sarasota, FL