MyUS Reviews Summary
MyUS has a rating of 3.9 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
I want to thank Kristen for her full support as she was of great and assistance in solving my problem and returning back the damaged grandpa clock to the merchant. Things were complicated, but she pushed things in the right track and solved the issue. I want also to thank Marnie who assisted my case. Many thanks and it was a pleasure contacting you.
Great experience with customer service (Jessica)
She was very helpful and explained every thing very well
So, thank you so much
Thank you Mrs. Jessica for your fantastic support!
A pair of jogging shoes were 80$. The shipping cost was 70$ to Spain, which was basically a rip-off. Plus 49$ that charged me DHL for taxes.
So was it worth it? I don't think so 120$ for shipping a pair of jogging shoes!
Stay away!
I had an issue with my payment due to my bank new rule and regulation and Teresa help me splitting the payment
The answer my questions professionally by Julie
I wish you a great day and thank Julie on her answer my questions and help me
Teresa was very helpful,, I really appreciate her assistance in resolving the currency conversion.
It was awesome the agent ((Jessie)) understood the Que and executed the help in the first minute.
Thank you myus for providing such a high standard, polite and extremely helpful agents
The postage costs through MyUS.com were $50 more expensive than having the package sent directly from the store I purchased from who use UPS. This includes the 30% discount I got from MyUS.com. First and last time I use them. Extremely disappointed and underwhelmed.
Thank you for your review. I’m sorry to hear you were not pleased with our shipping rates. All of our shipments are sent via express couriers and deliver to you within 1-4 business days. Our shipping rates can vary based on total weight and size of your shipment as well as your membership type. We have a handy shipping rate calculator on our website so you can estimate your shipping costs.
http://www.myus.com/en/international-shipping-rates/
The best way to maximize your savings on shipping costs is to consolidate your shipments. Our shipping cost per pound decreases as the weight of the shipment increases.
Jessica was fast and efficient!. I didn't need to go into a detailed explanation of my situation. She had good knowledge of what needed to be done to give me the support i was asking for.
Recently I had to contact user support through the chat application. The assistant, a very polite and helpful person named Jessica, answered all of my questions and helped me solve the problem I had. Definitely I'm gonna use again MyUS and I will suggest it to friends.
Jessica was really helpful she saved my day
Thank you Jessica :)
It was a good experience and he was helpful in solving my issues in a timely manner. Thanks MyUS for solving my issues
Although the first time we used
Who chat staff I was saved and kind all
In the future
Since we will use
Thank you
Teresa assist me to revise cargo value on systems immediately, and let me arrange my cargo within today. Don't need waiting mail return to my mail box day by day.
Teresa helped me and submitted request I need for discard some items.
I would like to thank Agent Teresa for her full support and fast respond to solve my issue. Really appreciate her efforts.
I like the way that when they talk and work with the customer specially mr. Devin in live chat.
In MyUS, everything rolls on wheels... when you have good players on your team, no task is too big or complex. From shipping area to customer support, no problems, only solutions. MyUS Team, Thank you for being there and helping us in this regard.
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Na MyUS, tudo rola sobre rodas... quando se tem bons jogadores na sua equipa, nenhuma tarefa é muito grande ou complexa. Da área de envio ao suporte aos clientes, nenhum problema, só soluções. Equipa MyUS, obrigado por existirem e estarem a ajudar-nos neste sentido.
About the business
For over 18 years, global consumers have trusted MyUS.com to provide a simple, reliable way to shop US online retailers and ship purchases worldwide. We deliver a streamlined and cost-effective shipping process, complete online account management experience, and world-class customer service to 300,000+ members in 220 countries.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review. I’m sorry to hear you were not satisfied with our shipping rates. All of our shipments are sent via express couriers and deliver to you within 1-4 business days. We have a handy shipping rate calculator on our website so you can get an idea of what your shipping costs will be.
http://www.myus.com/en/international-shipping-rates/
The best way to maximize your savings on shipping costs is to consolidate your shipments. Our shipping cost per pound decreases as the weight of the shipment increases.
Duties and taxes can apply to your shipments and they can vary based on the overall value of your shipment and/or commodity type.