MyUS Reviews Summary
MyUS has a rating of 3.9 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
I was attended by Kelly on chat support. She is little slow but was very polite and gave me the exact information
Fast response, thanks to Kristen for assisting me and guide me through the process of submitting personal shipping order.
Jessica immediately attended to a problem with an incorrectly addressed delivery, very impressed with your efficient service.
I was worried about my item but Jessica help in enlightening me on the process of shipment delivery
And forget the sweet, Teresa showed that query was me to respond kindly.
It was very Wakariyasuka~tsu.
I wrongly abandoned my package then use the online chat service. Teresa give me prompt help and help to cover the package in 1 working day. I was surprised that I can get such prompt service from thousand miles away at the other side of the earth.
It was amazing i was having some question and "Julie" help me to get answer for these question :)
I deal with MyUS.com for almost a year
The problem is the flixabilty of the customer service and their reply
First: I send them one of the items in the box is not there. They keep requesting many Qs. Is the box torn? Take a picture of it? File this form? Give me more information?. There is something they should - logically - to know, how I can know if one or two of the items missing while the box is closed? I should to open it! Beside of that they asked me about rapping and tapping is it good or not? What's the h***? How I suppose to know?. One of my items not in the box, not to investigate rapping or anything else.
Second: I requested to do some changes on the shipment, that was on Friday. I made it as regular shipment not urgent, then I requested to make be shipped urgently. Imagine! They said they can't! The shipment will stay in their store until Monday morning, and still they can't make any changes, I will pay them more. They still can't make! What is this? Why they are so rigid. The customer change his mind to ship his goods urgently with more payment and the shipment still in there store for more two days and they can't! Who can?
Third: to contact them by email, wait for two days for a reply! Really MyUS! Even its urgent issue need to be fixed in the next 6 hrs.
Forth: if you request an urgent shipping - in their web page, means more fees and to be shipped in the next few hrs - they actually mean to go out of there store urgently but the carrier will keep it in the weekend until Monday! That exactly what they replied my in the email
Finally, I don't find them totally honest with there policy and so slow to reply and have very rigid unflixable system make them the worse service in this field
I don't recommend them..
I'll be keeping my subscription with MyUS.com and would recommend them to all my friends. Great work team!
I got charged 45$ on my paypal and they didn't told me anywhere that it would cost me so much money! I orded 20$ of makeup and now it cost me 65$+ for 20$ worth that's really not cool. I'm never using this service again.
Thank you for taking the time to write a review. All of our shipments are sent via express couriers and deliver to you within 1-4 business days. We have a handy shipping rate calculator on our website so you can estimate your shipping costs. Our shipping rates can vary based on total weight and size of the package as well as your membership type. The overall value of what you are shipping does not factor into the shipping cost.
http://www.myus.com/en/international-shipping-rates/
The best way to maximize your savings on shipping costs is to consolidate your shipments. Our shipping cost per pound decreases as the weight of the shipment increases.
Safe Place to save my packages plus Great service with Great 80% Discounted more then any Shipping and Handling Companies, MyUs.com is The Best Way To Go with even if you are not a regularly Customer, Really The Fastest Shipping Way i ever See... Thanks a Lot MyUs cous you let me Feel that i Had a second home over there...
Best Regards...
Mana Al Ali
I have excellent experience today with agent Edrian.
She resolved my problem in minutes. I want to thank her and thank MyUS for these golden services.
I have problem with my account a thought it was unfixable
So i contacted Jesseica From myus live chat
She was so helpful
One of the best Jessica she helped me alot with my bad Writeing she tryed until she understand me thank you very much
Hi, I was surprised that my shipments address was on DHL while I give my an address for the packages!
Please I need explanation and why should I have to pay $149
Hi
I was surprised that my shipments on DHL while I have noted my address before I gave a the order for the shipments. And why I should I pay this much of fee $49 and what is the use of being a member of Prime?
I need explanations please.
Thank you
Seba
Thank you for your review. We would love to help you! Please contact us at support@myus.com so we can answer your questions.
Excellent experience in site myus.com distinct customers and private service Jessie.
Thanks to them
MyUS is totally awesome. I always get my shipment in time, and the packaging is always excellent, so my items are always in good shape with no single damage. If you are looking for a parcel courier service company, myUS is definitely one. Bravo!
التسجيل سهل وخدمهالعملاء سريعة انصحالجميع يتعامل معهم
15 May "Kelly" on live chat with myus.com is wonderful. Courteous, listened to what I had to say, explained to allay any misunderstanding and offered a resolution which made me happy ;) Well done Kelly!
About the business
For over 18 years, global consumers have trusted MyUS.com to provide a simple, reliable way to shop US online retailers and ship purchases worldwide. We deliver a streamlined and cost-effective shipping process, complete online account management experience, and world-class customer service to 300,000+ members in 220 countries.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to write a review on Sitejabber.
I’m sorry to hear an item is missing from your shipment. In the rare event that an item goes missing from your shipment we take it very seriously and ask various questions so we can determine how to move forward. It is always best to opt to purchase insurance on your shipments.
Urgent shipments are guaranteed to be processed the same business day when the shipment request is received by us by 3 PM EST.
Thank you for choosing MyUS.com for your shipping needs.