MyUS has a rating of 3.9 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
Julie help me to add my credit card to my account and assured me the credit i received will be paid back into my account. She was extremely helpful and very reassuring. By far on of the best agent i chatted to on MyUS chat!
I got a no fee 1 year membership account with no strings and no hassles. Julie was my Livechat buddy and she was awesome!
Jessie has helped me twice - very sharp and helpful
It was to easy and helpful from the agent KELLY.
I appreciate the kind care and fast response to solve the problem.
Many thanks for the ( Agent KELLY).
Thanks a lot MyUs.com
Wonderful dealing with Kelly, had no problems, able to sign on with out any problems she even stayed on the chat when i went to sign on and forgot she was still there. Thanks KELLY.! Anthony
They always treat me like i am a dear member of their family i always feel proud thanks to them.Of course sometimes we had some difficulties between us but we handled every problem.
Appreciate so much for helping and guiding me to access my account
Jessica. Help a lot I'm thanking her for what she's doing. Than u again
I got a membership in myus for the last 2 years, their shipping is so fast and they never delay or late my shipping. Also their services its awesome especially agent Julie she help me a lot. I would recommend it for everyone.
It's the best transport company that can work in the US. Competent company, already recommended it to several friends, family and colleagues, working with a very large level of professionalism. Always meet the deadlines and the qualidadde as dealing with your customers. Keep it so that we will have much to gain us as clients and you as service providers.
Cumps
Helpful, polite and did everything he could to help me out.
But the rest is going to be on the others to recheck the weight.
I did chat with Teresa and after a moment she went and corrected the value.
Good, fast and effortless Customer Service.
Gr8 customer service he didnt just solve my problem he gave me advice to prevent such problm or even other problems in the feature
Wow i thought you are same like other companies when contacting you but after several questions i asked and chatted. You are a great company keep going.
And one of your best agent her name is jessie she is a very good agent thanks.
Ordering from the U.S. wasn't easy for me, till I came across MyUs.com and ever since shopping the U.S. never been easier.
The service is very nice, reliable and fast.
Starting with receiving the packages and reviewing them from my account, seeing the weight of the package, the tracking number and photo of it (as per request) is a huge advantage for me.
Choosing which package to ship and which to ship later is a great way to save money if planned nicely.
And for the spam mail and unwanted packages, you can just dump them away free of cost, and what ever was it's value it'll be donated, which is nice.
Shipping it my international address is easy, the packaging is perfectly wrapped, insured shipment, low rate and of course fast.
All my questions were answered in a simple and fast manner. Kelly was a great. Totally recommend this company
Jessica can help me in a very short time, great help
Jessica helped very well when I want to cancel my membership, no complain and show true help.
I had a question to be answered about my postal address being changed by the website I was buying off, I requested a live chat and a person called Devin answered my. Devin guided gave me exactly what I needed and I had finished my order within a few minutes! Thanks MyUS and Devin...
Answer: You don't need to guess the weight of the item you want to purchase. The seller of the items should have the weight and with the use of the ship rate calculator, you can estimate the shipping cost without fear. http://www.myus.com/en/international-shipping-rates/.
Answer: We are located in Sarasota, Florida.
Answer: We are based out of Sarasota, Florida and all of our shipments are packed and shipped from our location. We currently do not do pick ups. You can learn more about our service here: https://www.myus.com/how-myus-works/. If you have any further questions feel free to contact us at support@myus.com or go to our website to chat with a Live Chat Representative 24/7.
Answer: Micaela, it all depends on the rules in Peru. I'm a MyUS customer and one of the reasons I like their service is because they give me a discount on the shipping cost, each time. There's an option in your shipping settings where you can select 'label as gift', usually customs aren't charged on gift items. Maybe you should try that once. Works for me all the time. I hope someone from MyUS will respond to your question and give you a more satisfying answer. All the best.
Answer: Thank you, Mariam! We are always looking for new ways to help our customers, and we are testing a program that will eliminate dimensional weight from your shipping costs. Please keep an eye on your email for an announcement about this exciting program, as we hope to make it available later this year. Thank you for shipping with us!
Answer: We can receive and ship orders from Banana Republic.
Answer: We do apologize for the delay. Our team will reach out to you as soon possible.
Answer: We are a real service. Please contact us here if you require our support https://www.myus.com/about/contact/
For over 18 years, global consumers have trusted MyUS.com to provide a simple, reliable way to shop US online retailers and ship purchases worldwide. We deliver a streamlined and cost-effective shipping process, complete online account management experience, and world-class customer service to 300,000+ members in 220 countries.