MyUS has a rating of 3.9 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
Fast, easy, cheap, safe, etc..., take all the resposibility to ship my package safely at my doorstep. One n Only MyUs
I've been using MyUs to deliver my packages via international mail for about 8 years running. The service I get from this company is always 1st class as I never had any negative experience from MyUs so far. This is why I have awarded 5 gold stars to MyUs.
Firstly I love shipping with myus, because you are very faster. I have used your services since 2014 and in my humble opinion you have the best web site for shipping online.
Finally, I want to thank kristen, for helping me in the reactivation of mine Myus account
Thanks Teresa I got very friendly support and clarify the insurance policy and added note for me to discard all unwanted boxes to save extra shipping costs.
Really smooth system for shipping overseas. Shipping rates are what you see posted - no extra charges. Highly recommended.
I was requesting for information to ship essential oils and your staff Carl was most knowledgeable and helpful. VERY impressive. I got my answers about shipping COSTs, quantities and restrictions in less than 15 mins! I have tried asking other companies before but the customer service either gave wrong answers, didnt bother to help calculate or couldn't even ship. Excellent experience here. THANK YOU.
I wanted to say that I was pleased with my experience with Teresa in helping me return an item that had been sent to me by Apple. She was polite and efficient.
L9601
I like the MYUS international delivery service. And the live chat help service is excellent too whenever i needed they were very helpful to me like "Jessie". Thank you for your service.
We live in the UK and travel regularly to the US. Buy most of our clothes and Victorias Secret items online and consolidate shipment through myUS. Fantastic service. Believe it or not just shipped a BBQ grill bought from Sears to the UK. Including airfreight it was still significantly less expensive than in the UK. Job done
With this company I feel like as am living in the Us even that Iam living in Saudi Arabia; my shopping is collected to me then when I finished shopping after some days this company send the whole goods to me here in fact I am so happy and so satisfied since the first time I dealt with myus.com actully I said then we are living on a small happy small planet God fix us to peace and happiness and blessing of you on us all.
I've got a very great service of the employee Jaseka replied to my inquiry very well thank you
I was facing delays with having one of my shipments sent out due to a receipt issue, but Teresa was able to resolve the problem very quickly for me Now that is what I call great customer service!
Although their response times can seem long, it is only because the good folk in the support offices of MyUS are being thorough and intelligent. They care. Joan at the Personal Shopper desk will stay on late to catch supervisors in California who arrive at their jobs late. Joan, and all the women with whom I have dealt at MyUS show an empathy which is unparalled in contemporary business.
Living in a country that isn't recognised like North Cyprus it's always hard to buy and ship items from other countries but MyUS is just the perfect tool. Customer service agents explained everything and made life easier, constant email updates at each step. Shipping cheap and efficient. I will definitely use MyUS again and would recommend anyone to use it
I described an issue verifying my credit card. Brie was very helpful and solved my issue quickly.
I had a great experience with one of my US support team (Brie). There was very fast replies and the issue resolved very quickly. Thanks Brie for your work. You Rock :)
Teresa and Macy were able to support me fast. Thank you so much!
I just wanted to relay the excellent service experience i just had with Julie. Not sure how else to identify her so that you can pass along my sincere thanks. She was quick, helpful, understanding and very friendly. Kudos to whoever hired her.
Mrs. Julie should be called Mrs. Five Stars. Patient, fast and simple.
Answer: You don't need to guess the weight of the item you want to purchase. The seller of the items should have the weight and with the use of the ship rate calculator, you can estimate the shipping cost without fear. http://www.myus.com/en/international-shipping-rates/.
Answer: We are located in Sarasota, Florida.
Answer: We are based out of Sarasota, Florida and all of our shipments are packed and shipped from our location. We currently do not do pick ups. You can learn more about our service here: https://www.myus.com/how-myus-works/. If you have any further questions feel free to contact us at support@myus.com or go to our website to chat with a Live Chat Representative 24/7.
Answer: Micaela, it all depends on the rules in Peru. I'm a MyUS customer and one of the reasons I like their service is because they give me a discount on the shipping cost, each time. There's an option in your shipping settings where you can select 'label as gift', usually customs aren't charged on gift items. Maybe you should try that once. Works for me all the time. I hope someone from MyUS will respond to your question and give you a more satisfying answer. All the best.
Answer: Thank you, Mariam! We are always looking for new ways to help our customers, and we are testing a program that will eliminate dimensional weight from your shipping costs. Please keep an eye on your email for an announcement about this exciting program, as we hope to make it available later this year. Thank you for shipping with us!
Answer: We can receive and ship orders from Banana Republic.
Answer: We do apologize for the delay. Our team will reach out to you as soon possible.
Answer: We are a real service. Please contact us here if you require our support https://www.myus.com/about/contact/
For over 18 years, global consumers have trusted MyUS.com to provide a simple, reliable way to shop US online retailers and ship purchases worldwide. We deliver a streamlined and cost-effective shipping process, complete online account management experience, and world-class customer service to 300,000+ members in 220 countries.