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MyUS
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MyUSReviews 5,288

3.9
myus.com

MyUS Reviews Summary

MyUS has a rating of 3.9 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.

service
711
value
617
shipping
554
returns
378
quality
559
Maldives
1 review
1 helpful vote
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MyUs the best
May 27, 2015

Fast, easy, cheap, safe, etc..., take all the resposibility to ship my package safely at my doorstep. One n Only MyUs

Date of experience: May 24, 2015
Ireland
1 review
0 helpful votes
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I've been using MyUs to deliver my packages via international mail for about 8 years running. The service I get from this company is always 1st class as I never had any negative experience from MyUs so far. This is why I have awarded 5 gold stars to MyUs.

Date of experience: May 24, 2015
Angola
1 review
1 helpful vote
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My experience with myus
May 26, 2015

Firstly I love shipping with myus, because you are very faster. I have used your services since 2014 and in my humble opinion you have the best web site for shipping online.

Finally, I want to thank kristen, for helping me in the reactivation of mine Myus account

Date of experience: May 23, 2015
Kuwait
1 review
1 helpful vote
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Thanks Teresa I got very friendly support and clarify the insurance policy and added note for me to discard all unwanted boxes to save extra shipping costs.

Date of experience: May 23, 2015
Iraq
1 review
1 helpful vote
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V. Good
May 26, 2015

Its nice to chat with you in live chat in myus.com
Today with (Teresa)

Date of experience: May 23, 2015
Cambodia
1 review
1 helpful vote
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Excellent service
May 26, 2015

Really smooth system for shipping overseas. Shipping rates are what you see posted - no extra charges. Highly recommended.

Date of experience: May 22, 2015
Singapore
1 review
1 helpful vote
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I was requesting for information to ship essential oils and your staff Carl was most knowledgeable and helpful. VERY impressive. I got my answers about shipping COSTs, quantities and restrictions in less than 15 mins! I have tried asking other companies before but the customer service either gave wrong answers, didnt bother to help calculate or couldn't even ship. Excellent experience here. THANK YOU.

Date of experience: May 22, 2015
California
1 review
1 helpful vote
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Apple return
May 25, 2015

I wanted to say that I was pleased with my experience with Teresa in helping me return an item that had been sent to me by Apple. She was polite and efficient.
L9601

Date of experience: May 22, 2015
Afghanistan
1 review
2 helpful votes
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MYUS
May 25, 2015

I like the MYUS international delivery service. And the live chat help service is excellent too whenever i needed they were very helpful to me like "Jessie". Thank you for your service.

Date of experience: May 22, 2015
GB
1 review
1 helpful vote
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We live in the UK and travel regularly to the US. Buy most of our clothes and Victorias Secret items online and consolidate shipment through myUS. Fantastic service. Believe it or not just shipped a BBQ grill bought from Sears to the UK. Including airfreight it was still significantly less expensive than in the UK. Job done

Date of experience: May 22, 2015
Saudi Arabia
2 reviews
1 helpful vote
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With this company I feel like as am living in the Us even that Iam living in Saudi Arabia; my shopping is collected to me then when I finished shopping after some days this company send the whole goods to me here in fact I am so happy and so satisfied since the first time I dealt with myus.com actully I said then we are living on a small happy small planet God fix us to peace and happiness and blessing of you on us all.

Date of experience: May 21, 2015
Saudi Arabia
1 review
1 helpful vote
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The service is very great
May 24, 2015

I've got a very great service of the employee Jaseka replied to my inquiry very well thank you

Date of experience: May 21, 2015
Georgia
1 review
1 helpful vote
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Great customer service!
May 24, 2015

I was facing delays with having one of my shipments sent out due to a receipt issue, but Teresa was able to resolve the problem very quickly for me Now that is what I call great customer service!

Date of experience: May 21, 2015
South Africa
2 reviews
2 helpful votes
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My BEST FRIENDS in Florida
May 24, 2015

Although their response times can seem long, it is only because the good folk in the support offices of MyUS are being thorough and intelligent. They care. Joan at the Personal Shopper desk will stay on late to catch supervisors in California who arrive at their jobs late. Joan, and all the women with whom I have dealt at MyUS show an empathy which is unparalled in contemporary business.

Date of experience: May 21, 2015
Turkiye
1 review
1 helpful vote
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Perfect!
May 24, 2015

Living in a country that isn't recognised like North Cyprus it's always hard to buy and ship items from other countries but MyUS is just the perfect tool. Customer service agents explained everything and made life easier, constant email updates at each step. Shipping cheap and efficient. I will definitely use MyUS again and would recommend anyone to use it

Date of experience: May 21, 2015
Canada
1 review
1 helpful vote
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I described an issue verifying my credit card. Brie was very helpful and solved my issue quickly.

Date of experience: May 21, 2015
Saudi Arabia
1 review
1 helpful vote
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Great Support
May 24, 2015

I had a great experience with one of my US support team (Brie). There was very fast replies and the issue resolved very quickly. Thanks Brie for your work. You Rock :)

Date of experience: May 21, 2015
Switzerland
1 review
1 helpful vote
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Fast service
May 24, 2015

Teresa and Macy were able to support me fast. Thank you so much!

Date of experience: May 21, 2015
Canada
1 review
1 helpful vote
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Excellent Service Agent
May 24, 2015

I just wanted to relay the excellent service experience i just had with Julie. Not sure how else to identify her so that you can pass along my sincere thanks. She was quick, helpful, understanding and very friendly. Kudos to whoever hired her.

Date of experience: May 21, 2015
Saudi Arabia
1 review
2 helpful votes
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The Perfect Assistance
May 24, 2015

Mrs. Julie should be called Mrs. Five Stars. Patient, fast and simple.

Date of experience: May 21, 2015

About the business

For over 18 years, global consumers have trusted MyUS.com to provide a simple, reliable way to shop US online retailers and ship purchases worldwide. We deliver a streamlined and cost-effective shipping process, complete online account management experience, and world-class customer service to 300,000+ members in 220 countries.


myus.com
Founded in 1997
Sarasota, FL