MyUS Reviews Summary
MyUS has a rating of 3.9 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
This was the first time I had my order shipped to MYUS.COM so It was a bit confusing to me... once I finally got through on Chat my experience was good. Yesterday I had some questions and spoke with Devin and he was very friendly and helpful... Today I had more questions and I spoke to Macy. I was having a lot of trouble attaching a receipt for some reason but I was finally able to do it... However, I accidently disconnected with Macy and hadn't finished asking my conversation so I called back and spoke to Devin. He helped me ship my order.
I have been in MyUS.com for a long time and they do give me excellent service in handling my packages from US. They also inform me immediately if there are issues with my packages. I love their service. Keep up the good work! Excellent Service!
The chat agent (Devin) was very polite and professional, answering all my questions and giving me a sense of assurance.
Macy was very nice helping me today via live chat. All other agents I encountered before were nice as well.
Please keep being awesome MyUS
My credit card had expired and I wanted to transition to free membership to avoid the pending $60 fee. The agent was able to help me in a fast and courious manner. I will be sure to upgrade to a premium account again at a later date when it makes sense for me to do so.
This is proving to be more complicated and more trouble than it's worth. There is no way to send a direct e-mail, only a blank form with insufficient subject listings. Replies take at least a full day. The intake staff seems incapable of identifying catalogues and/or other items that are not part of the order, and there is no way to indicate on the form that the item is worth $0.00. It's ridiculous. Then when you are asked to send an invoice, it is impossible to send an e-mailed invoice because the form will not accept a Word attachment. Ridiculous. I do not intend to renew my subscription to this service.
This was my first time experience to use MY US and it was just amazing and I am totally delighted with the offering. Customer care is top notch and always happy to assist and the best part they know the job well and advise good things to the customers.
They addresses your problem like if you have failed to tyoe the correct suite number, they will waive the correction fees once you have informed them. I have ordered products from Amazon and my fault is wmin writing the correct suite number. They emailed me the info and they will collect correction fees. After that, I immediately emailed them that all my products ordered to Amazon are in wrong suite and they said that they will just waived the correction fees once the packages arrived.
Everything is fantastic with service and fee. I paid for very affordable price and their service is beyond my expectation with free repack on my packages! Super! I love myus.com
I will only use your service! Special thanks to Angel and Jessie :)
I sent email and (( Mr. Alison)) in MyUS support team help me.
Thanks Alison.
Experience in live chat to Ms. Jessica and Teresa. They are both nice and they have so patience to answer all my inquiries.
I had the chance to chat with one of Myus agents (Teresa), she was professional, very kind and helpful, resolved my case while chatting with her. While I was waiting since last week without any respond.
I wrote MyUS an email asking for clarification on my membership charges and they not only resolved my questions (fast too!) but waived my charges without my asking for any waiver. Shocked me pleasantly
Now that Is real customer care!
I contact Jessica from customer service to help me to contact Fedex to return my shipment to myus address and she was very helpful and friendly, i would thank her so much and thanks myus team for this amazing service they offer us.
I had a problem with reciving a pakage and the live chat thing was the last thing i'd think about but honestly its so effective and (Devin) was so helpfull.
Thank you Devin
And thank you my us
MyUS delivers as they say and they have excellent customer service. I would recommend them highly. I had a very beautiful experience.
I've used few other shipper before, nothing can beat myus.com in fast response, cheaper rate yet fast shipping.
The best company i ever use for shipping my stuff fro usa
I use this service from 2 years ago
It's very good service and stable system
But expensive, if I want buy shampoo I paid same price for shipping
And found some wrong, everyone have myus account have resulted address I put this address in eBay or amazon, when merchant not write this address why I paid money this seller wrong not buyer wrong because buyer address found in eBay site
Thanks for everything.
Eng. Mushreq
About the business
For over 18 years, global consumers have trusted MyUS.com to provide a simple, reliable way to shop US online retailers and ship purchases worldwide. We deliver a streamlined and cost-effective shipping process, complete online account management experience, and world-class customer service to 300,000+ members in 220 countries.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to write a review on sitejabber.
I’m sorry to hear you had trouble uploading your invoice. Our maximum file size is 2KB and we can accept documents in the following formats: PDF, jpeg, jpg, tif,. Tiff,. Bmp,. Gif
If you have difficulty uploading you can always send an email with comments and an attachment directly to: MI@myus.com
I also wanted to point out we log in each item in each package.
Feel free to contact us at support@myus.com with any additional questions you may have.