MyUS has a rating of 3.9 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
I have used MYUS.COM twice for my orders to Kenya and the experience has been AWESOME.
The personnel who assisted me with my problems were quick, efficient and swift to help and assist.
THANK YOU MYUS... You are great!
An awesome website for shipping packages with professional way thumb up for them and they have to get the price down a little for the delivery company
Thank you Teresa!
Thank you very much for your quick response.
Live chat with Macy. Quick response, clear answerable
Teresa was very helpful and gave me excellent guidance to recreate my password to release my first parcel from myUS.
I've used MyUS for about three years now, always been ok, no problems. Always seems to work fine. Despatch times are good. Packaging is good in my experience.
Jessie had helped me with my hold package and I appreciate her help
I'd chatted to others on myus which haven't a clue. This person knew everything and gave me answer immediately. Can't ask for more than that.
Great support provided by Jessica, she answered all my queries.
Jessica replied to all my questions in very professional manner
Jessica was very prompt and helpful and answered my question with great detail and correctly.
I contacted MyUS via live chat for help with a declared value issue for one on my packages. Teresa was very patient and helpful. She fixed my issue and took it one more step to get may package ready to ship. Fast and reliable service... great job!
Big thanks to Jessica for helping me & answering all my questions
Always as expected and more, very understanding, helpful, patients, fast actions, thanks to all MYUS staff, especially Abigael who was obviously very proffisional and patient in dealing with my so many questions,
Kelly (agent) attended to me calmly and also shed light on the issue and reassure me to follow it up
Very pleasant - always feel like someone is checking ant WANTS to help you
Jessica helped this time and she was very quick and gave me direct but friendly information and reasons.
Its actually my first time of doing online business and shipping my items to the designated place. I must confess, the shipping was superb. Tracking your items, its amazing. Your items can be delivered safely to your destination without fear. Even when i had issues with my items, the way and manner it was handled, was great. I cant wait doing business with myus.com.
I found Kelly to be very helpful and patience with my incompetence.
Answer: You don't need to guess the weight of the item you want to purchase. The seller of the items should have the weight and with the use of the ship rate calculator, you can estimate the shipping cost without fear. http://www.myus.com/en/international-shipping-rates/.
Answer: We are located in Sarasota, Florida.
Answer: We are based out of Sarasota, Florida and all of our shipments are packed and shipped from our location. We currently do not do pick ups. You can learn more about our service here: https://www.myus.com/how-myus-works/. If you have any further questions feel free to contact us at support@myus.com or go to our website to chat with a Live Chat Representative 24/7.
Answer: Micaela, it all depends on the rules in Peru. I'm a MyUS customer and one of the reasons I like their service is because they give me a discount on the shipping cost, each time. There's an option in your shipping settings where you can select 'label as gift', usually customs aren't charged on gift items. Maybe you should try that once. Works for me all the time. I hope someone from MyUS will respond to your question and give you a more satisfying answer. All the best.
Answer: Thank you, Mariam! We are always looking for new ways to help our customers, and we are testing a program that will eliminate dimensional weight from your shipping costs. Please keep an eye on your email for an announcement about this exciting program, as we hope to make it available later this year. Thank you for shipping with us!
Answer: We can receive and ship orders from Banana Republic.
Answer: We do apologize for the delay. Our team will reach out to you as soon possible.
Answer: We are a real service. Please contact us here if you require our support https://www.myus.com/about/contact/
For over 18 years, global consumers have trusted MyUS.com to provide a simple, reliable way to shop US online retailers and ship purchases worldwide. We deliver a streamlined and cost-effective shipping process, complete online account management experience, and world-class customer service to 300,000+ members in 220 countries.