MyUS Reviews Summary
MyUS has a rating of 3.9 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
I would happy to contact with Jessica which she can answer my question and her information are useful for me! Also I am happy to have a good news because I have already join your membership for longer time. I have just noticed that now the Amex card can take the discount for freight charges from my US. I was supposed to quit the old account and rejoin the new my US account but today Jessica has informed me if I update my Amex card to billing account then I don't need to rejoin it and also I can take the discount on freight! I am happy to have a experience to chat with your staff! Hope every staff have a good life and good business in future.
Thanks a lot for the great Information and guidance from your Staff Jessica who guided me through in updating information from the site with quick and clear Info
The company doesn't handle the shipment of perfumes directly to the Turks and Caicos and let me know. I then used an alternative address and spoke with Jessica via the live chat and she was very helpful. Love my us
It was a very good experience when I was assisted from Jessica.
Her professionalism and experience it make me think that i new her for years.
Professionl, Capable, Patient, Respect.
That's what I remember from her..
Well i had alot of questions about so many stuff
So i went to the live chat
She logged and viewed my issues. And gave me all the answers with all the details about it once the chat started. With means shes a professional at her work at a support.
Also she was so fast at answering my questions and helping me so quick in a short time.
Yet she was humble and potile, nice & with a great manners.
And she bare my many questions and answered them all with a friendly smile.
I hope she get better and better
And rise to the top... because she got the talent
Best wishes and Regards for her and all MYUS great team in this wonderfull website
Naif
Kelly helped me track my parcel shipments from MYUS.com when the on-page tracking links failed.
Thanks Kelly!
Jessica helped me to resolve shipment on hold from the first contact
Had a question, was answered by someone who actually appears to speak english as a first language in a non-copy/paste format. 5 stars.
Really helpful Customer Service agent Jessica for useful advice on issues out of MyUS responsibility.
Chat was very friendly and good to solve some problems and questions.
I want to say thank you so much for the help and support what I got especially from "JON"! I am from Germany and I had a problem to get into my account. JON solved the problem very quick and arranged my shipment. Great help and support. Thank you JON.
Cost me more than $200 to send a few books AND it took them almost TWO WEEKS to get here. Utterly disgusting. I use forward2me in the UK they charge half the amount and in takes 4 days to get Australia.If I were you I would save my money and go elsewhere!
I have used MyUS for a while now and they have always delivered my packages on time. Its a great service and I will recommend them to anyone who wants an excellent service at a low price. Thank you all.
I've used other forwarding services before, but MyUS is simply the best one. Site is easy to use. There are lots of options for shipping and other services. Packing is impeccable. As a U.S. expat living overseas, MyUS is a must-have service.
Very cool and easy to use and service processing and delivery of excellent
I've used MyUS for over 10 years and in 3 countries. They are consistent, prompt, communicative and IF there is an issue it has been resolved quickly. Court was my customer service rep for an issue created by the company who sent the goods to MyUS, but Court was able to fix the issue in under 5 min. Well done MyUS, keep up the great work!
I was helped by Jessica and she was very fast and helped even more than I expected, Thanks Jessica you are my hero
I got a prompt & clear response out of the chat services (agent: Kelly)! My friends will have to know how easy & professionally their dream of shopping from the US! Is fulfilled.
Fast, accurate, absolutely the best!
Thank you so much Jessica!
Today I've my first experience with your live chat support. I've chat with Devin, he was 5 stars, very friendly, attentive and effecient. My problem was solved very fast. Thank you very much Devin.
About the business
For over 18 years, global consumers have trusted MyUS.com to provide a simple, reliable way to shop US online retailers and ship purchases worldwide. We deliver a streamlined and cost-effective shipping process, complete online account management experience, and world-class customer service to 300,000+ members in 220 countries.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to write a review on sitejabber. I’m sorry to hear you are unhappy with MyUS.com. We reviewed your account and noted it cost about $100 USD to send your hard cover books and it took a bit longer because you selected the slowest courier option to Australia. To receive a shipment in 1-4 business days please be sure to select DHL, Federal Express or UPS as your courier choice. Our shipping rates can be determined in advance by using our handy shipping rate calculator available on our website. http://www.myus.com/en/international-shipping-rates/ The best way to maximize your savings on shipping costs is to consolidate your shipments. Our shipping cost per pound decreases as the weight of the shipment increases.