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MyUS Reviews Summary
MyUS has a rating of 3.9 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
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After some back and fourth US have corrected all items promptly. Thank you for your time and commitment.
Myus.com has been charging me a recurring monthly fee, even though I have not used their service. I used their service for many years. After the financial crisis in our country, I decided to cancel my account and so they did. My last order was in December 2017. In 2019, I wanted to import a product and have called them asking what was necessary to reopen my account because I have tried several times and it has not worked. Then they said they could open it themselves but that a fee was needed for this to happen, I soon lost interest and did nothing more with their service. I quicked. Suprisingly, after a while, I saw that they were charging me a fee, I sent several emails asking them to stop charging me for not having used their service and they don't want to stop. Is that fair? I need a help.
Thank you for your feedback Tito although I am sorry to hear of the issues that you have faced with your shipment being delivered to the wrong address as well as the current financial restrictions in your country. Please know that we are always here to help when these types of situations occur and I see that you are working with us via email on this as well so thank you for your patience in the meantime while we work to resolve these issues with you.
Expensive consolidation fees
If I shipped one or twice shipment per year, why I pay $7 per month for all the year?
I think it will be very fair that you give us 30 days for free storage and consolidation in the amount of $ 5 per box (charge) as stackry.com do.
Best Regrads
Thank you for your review Raad. The $7 monthly fee you have mentioned is the cost to maintain a Premium Account with us in our system. This fee will be charged each month whether you are shipping or not, however if you will not be shipping as often for a time period you are welcome to switch to a Single Package Membership if you did not want to pay these fees each month. If you are wanting to consolidate then our Premium Membership if the best option for you and the most weight that you send in a single shipment, the lower the cost per pound will be.
I was suspicious of all of these types of service before using this one as they all seemed to have such mixed reviews. I writing to say that in my experience this service worked like a dream. Slightly cheaper than estimated and 4 days quicker, zero hastrle, it just worked. Very pleased.
The service was very nice i was able to track my item through out its process i had a great experience with you i even chat with you for some conformation. Thank you my us...
I have used it and The us customer service is so kind and good to solve payment matters. However, I would like to know the final price for my payment preparation.
Thank you for your feedback Hue. We can provide you with shipping estimates ahead of time that are normally very close to the actual price that you will pay unless your final shipment is over the MyUS TruePrice limits in which your oversized shipment may then be billed differently. For any large shipments that you may want to send, we would be happy to provide you the best estimate possible if you contact us via email with the package details. Any extra fees such as import duties and taxes will be a separate charge due to the carrier you choose on or before delivery and these fees are unfortunately not able to be estimated ahead of time as they are not known until your local custom's office reviews your goods. You can always reach out to us with further inquiries at support@myus.com as well and we would be happy to assist further.
As a shipping company, myus is great. Cheaper than any and really great customer service. I would definitely recommend them.
I am very satisfied with myus.com GREAT SERVICE
Great customer service and good prices very happy customer will always use you guys thanks myus team
Signing up for MyUS was easy, and managing my shipments was a breeze. Everything arrived in good time, at a reasonable shipping rate, well-packed and undamaged. The 4 things I ordered had free US shipping from the US Retailer site, and were about 60% cheaper prices than from the Canadian retailer site (i think you know the one i mean), so even with shipping from Florida, and a small Canadian Customs duties/taxes fee, it was still about 40% cheaper overall. Good deal!
Package didn't release in the website,
I went to the tchat,
Jeylac helped me with great professionalism
In 5 minutes, it was done.
I was have trouble with shipping an item for Dubai and had never contacted my us before as all my items had previously shipped without any trouble from suppliers. Jaylec was fast and eficient in his response to my query and able to assist and confirm a zip code which was acceptable which was great.
Jeylac immediately addressed my question and had it rectified before the conversation virtually even got started. Very impressed and glad I chose MyUS.
I'm a merchant and Jeylac was able to assist me with how to properly send a package. Staff like that who take time and effort for top-notch service deserve five stars! Thanks!
Great service and excellent I enjoyed that are shipment you
Great work, my friends Great work, my friends
- the service is honest and professional
-the customer service is very helpful
- the shipping rates are fair
- the delivery time is good and accurate
- the best solution I have till now
Im so happy to have been recommended this company! The service is perfect, always on time, in every details to please client. Using this service is easy simple and clear. Monthly fee is ok and shipping options are Very good.
I live in Canada and MyUS is the easiest way for me to shop south of the border. Extremely easy to register and l always know how my order is doing at all times of the shipping process. I will continue to use MyUS for all my cross border shipping needs.
I would recommend this company to family and friends. Looking forward to using them soon. Regards Robert
Trustable, fast and realiable company, all the items that i ship are reached safe and in a fast way.
They have a super support for both the website and the facebook page
Help me in some issue in my shipment and issue me some credit for weight different... thank you Jeylac
I have been a member with them for 3 years and also upgraded my membership thinking will get better service!
First of all You can not contact them by email support is almost gone to zero! And their chat always either busy or closed!
They lost one Item when I requested shipping and when they found it they charged me again! And when I try to contact them either no response or no email.
I Think this company just can not handle any more workload and I will find an alternative soon as many others are offering similar services now! Just stay away from it. Too much issues
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Oliver. We are truly sorry for any inconvenience this may have caused you. It looks like we are actively working to help you with this. Please contact us directly if there is anything further we can assist you with.