MyTrip

We have been waiting since august 2020 to get our flight ticket refunded. I has been a year now since we last heard from them. Avoid using them at any cost!

I booked a flight early this year through this bad company then with the pandemic uncertainties, I decided to reschedule the flight. I call them as apparently you need a voucher to rebook it. I was on the phone for 45 mins before finally I got through to someone. Then I got the information that they were not going to give me a voucher but I had to decide which flight to get (strictly with the same airline) and get back to them to book it. So I did, and again after 45 mins on the phone they told me I could have not taken the flight I decide on as it was another airline which was operating for Lufthansa. Then again, I go through the whole excruciating procedure till finally I get to know that there would be an handling charge of £30 to rearrange the flight.
Frustrated by the whole poor service I decide I wanted a refund BUT the refund comes with a cost too, £30.
I went online filled the form and its over two moths now and I am still waiting to receive my refund. I got an email saying my details don't match their database! Liars! I copy and paste the details from the original tickets.
One this is for sure... Mytrip will never have any booking from me at the cost of paying more some other companies.
Check also reviews on Trustpilot and Tripadvisor.

Hello,

I Booked a hoilday through them, on their site once I paid it stated "error". I spoke with one advisor who stated they took my money however ticket hasn't been booked, they stated they will refund me 3-5 days.

I called my bank they said "the defo took your money"

I called the company back again spoke with someone different who confirmed "we took your money please allow upto 3 5 days for refund"

I said to the lady "cant you book the tickets. For me you've took my money and left me without tickets she said NO".

I went online booked with a different company.

30minites later - they sent me my tickets.

I called back saying YOU confirmed my didnt wasnt Booked, I booked with someone else? Give me my refund?

They said we will refund you however we will take 90quid?

It's an ongoing investigation... they stated they will listen to calls. I'm still waiting.

Please stay away.

I will be taking it further.

It is the second time I booked the ticket with you, last experience is good. But this time I got bad experience with booking, I booked two tickets on Apr 26th, but when I almost finished booking, it shows the price changed and let me to accept or I have to make a research, I didn't accept it and I went back to the research, it shows the same, when I finished the payment, I found your system changed the date to Apr 25th.Then Immediately I canceled it. Now I got your email, It shows "You will minus refund and cancellation Fee", I cannot accept this. All the ticket booking website there is no fee if you canceled with 24 hours after booking. And also as you know it is not my mistake. You have to update your system, make money in a not tricky way. I am supposed to rebook the ticket on your website, now I have to wait till you manage it in good way, otherwise I will dispute it.

I have been travel out of country for Years, and my travel to Brazil every 3 months but this time I spend more than 26 hours to get home, when I booked my trip as always I booked with my final destination but this time I have to do 3 different check-in on different airport and my way back, my flight got cancel and the airlines couldn't help because the company MYTRIP booked me with different tickets, again I have to do checked my bags twice a and do all the check in all over again, NO CONVENIENT AT ALL,
Cheaper price and cheaper customer service and horrible access to to the gates. NEVER AGAIN

I booked the ticket on mytrip.com.
If I knew that my experience will be so bad, I would never even consider them to be my agency. Obviously, I had an issue… my mistake was that I made mistake with my family name, when I contacted them to help me out, they just sent me a link to contact the airline which I did. I couldn't solve my issue with airline, they kept referring me to my agent (my trip)… I spoke with countless numbers of their support agents, ending up all the time with them gets offline from the chat. They kept throwing the ball to another corner, but not helping me at all. I. The end, I had to cancel the ticket and buy new one! They have the worst customer service I ever experienced. Their problem solving management very poor. They are answering you with templates and so on and so on.
Now, even though airline said that they make exception and refund the money, that I just have to talk with the agency, they keep answering to me with templates and airline fare rules.
I sent to them written statement that airline agreed to refund, they won't even try to listen but only keep talking about airline fare rules!
So so bad.
Think 10 times before you even go to that website

It's been TWO WEEKS I am trying to cancel a flight ticket with them and NOTHING happens! NOTHING! I call them, wait, AT LEAST 15 MINUTS to talk to someone and the only answer I hear is "we are waiting for the flight company to respond our request". When I call the flight company they say "there's no request at all here".
CRAP COMPANY! Bunch of liars that are stealing money from people!

Tried to book with this website My Trip, I encounter and error with booking so decide to try another site. But this My trip site never confirm acknowledgement at time of book and stated "error", then looked into my visa statement and they charged me for a booking when at the time of booking, there was no confirmation!
DON'T TRUST THIS BOOKING COMPANY!

Booked a return flight from Sydney to Gold Coast departing 2/4/2023 and returning 9/04/2023, this through Mytrip utilising REX. Today is 16/2/2023, my business partner has today been scheduled for emergency surgery thus I can no longer take my trip. It has taken hours to converse with either even into the late evening to ascertain whether I can obtain a credit and book later. Mytrip advised me no credit or refund and to contact REX who in turn advised me to contact Mytrip. This is a roundabout and one gets absolutely nowhere, this is a reflection of management design aimed at retaining consumer funds. The REX phone operator stated that they have no means of contacting Mytrip to discuss this issue, she also offered me to contact REX via their website which would provide an answer in approximately 20 days. I was also informed that I would receive an e-mail outlining T&C's in this regard within 5 minutes - well, no e-mail and neither in the spam. It does not take an idiot to understand that senior management of both entities have aligned their website administrators to provide flight details on both respective websites and transfer funds yet no means of contact as per the phone operator?
I am a business partner in a retail entity in Australia which values and has a very highly rated service reputation through Productreview and this is absolutely the opposite service of which we stand for, I would strongly suggest there is a form of collaboration to contain funds paid by consumers and not to refund. I will be taking this up with the ACCC in principle.

Be careful once you get somewhere you probably won't get home and they will do nothing to help you or your children stranded they are bad people who work there for a bad company

This is a fraud company. I recently booked my flight via mytrip, after payment I did not receive any confirmation or booking id. I just received an email with one line " Hello! We were unable to confirm your payment so your booking has not been processed. We have not taken any money from your account. Best regards, Mytrip ". No booking ID, No other id of any sort, and my money has been deducted. If you call thier customer service bastards say that check it on there website aand their website requires booking id which I never recevied. So to save yourself time, NEVER BOOK FROM THIS $#*!HOLE MYTRIP!

I definitely believe they can't guarantee all prices promoted.

When doing my research for an emergency trip. I found a cheaper roundtrip UK-Colombia flight in MyTrip than in Skyscanner. As everyone knows the sooner you book your flights the better but this was an emergency and prices were rising with only two weeks before traveling. Though the following put me in an even more uncomfortable standby situation as I did not know if money was going to be taken or not? If I had to book again with a different company?

My concern started when the reservation email information received was missing the most important things:

Money was taken: NO (just stated)
Order number: YES
Booking number: YES
Airline reference number: NO (MOST IMPORTANT)

In all my reservation through the years as soon as you booked your flights the money is taken and airline confirmation is receive. So it was a very long day waiting and thinking in plan B as I obviously did not know what was going to happen.

The day after around 14:00 I finally received my airline confirmation and the money was taken. From there everything went smooth.

I don't know how they did it but it was cheaper than with the airline directly or any other.