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MyTripReviews 2,831

3.2

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From the business

Mytrip.com is an online travel agency, where you can book flight tickets, find hotel and rent a car all over the world. Moreover you can find useful information about flights, airlines and most popular destinations in Europe!


mytrip.com
Founded in 2007
Sugar Land, TX, United States
+239
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MyTrip Reviews Summary

The company has garnered a mixed reputation among customers, with positive feedback highlighting its affordability, ease of use, and efficient booking process. Many users appreciate the clear information provided about ticket inclusions and the ability to compare prices. However, significant concerns have been raised regarding hidden fees, unexpected price increases during the booking process, and inadequate customer support. Issues with flight changes, refunds, and ineffective communication have also contributed to dissatisfaction. Overall, while the company offers competitive pricing, its customer service approach appears to require improvement to enhance user experience and trust.

This summary is generated by AI, based on text from customer reviews

service
779
value
742
shipping
518
returns
645
quality
695
This company responds to reviews on average within 5 days

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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The customer service was very helpful. They got right to the point and helped me out very fast.

Date of experience: June 3, 2025
California
1 review
0 helpful votes
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One of the worst experiences ever took me forever to pay for the ticket. Not sure it is because I am not in my home country.

MyTrip attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 3, 2025
Florida
1 review
0 helpful votes
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So far so good, i will write more after the trip, system is fast and friendly and clear

Date of experience: June 3, 2025
Washington
1 review
0 helpful votes
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Pretty lengthily but am finally relieved to have secured my ticket.

Date of experience: June 2, 2025
Illinois
2 reviews
0 helpful votes
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Not simple at all, but was able to purchase my ticket. Thanks

Date of experience: June 2, 2025
LA
2 reviews
0 helpful votes
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A bit complicated but okay!
June 12, 2025

A bit complicated but okay! I didn't like the extra cost added at the end!

Date of experience: June 2, 2025
Florida
1 review
0 helpful votes
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Wonderful service
June 11, 2025

I needed to change my dates and the service was perfect. Thank you.
They are very kindly and very helpful

Date of experience: June 1, 2025
New York
1 review
0 helpful votes
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Have not used a worst website than this. Please go fix all your technical issue and add a language/currency option.

MyTrip attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 1, 2025
Connecticut
1 review
0 helpful votes
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Better than other travel websites
June 11, 2025

Better than other travel websites. It was quick, easy and straightforward. Thank you so much!

Date of experience: June 1, 2025
Germany
1 review
0 helpful votes
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Quick, easy wonderful experience buying a ticket for myself!

Date of experience: May 31, 2025
Mississippi
1 review
0 helpful votes
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A very helpful young man helped me with my booking that I was having major problems with

Date of experience: May 31, 2025
North Carolina
1 review
0 helpful votes
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Great, affordable ticket prices and easy to purchase! So glad that we found this site!

Date of experience: May 30, 2025
Utah
1 review
0 helpful votes
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Too many options to op out of
June 8, 2025

Too many options to op out of. Many of these airlines cover..

Date of experience: May 29, 2025
Florida
1 review
0 helpful votes
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Date of experience: May 29, 2025

Very good, easyπŸ™‚πŸ™‚πŸ™‚πŸ™‚πŸ™‚πŸ™‚πŸ™‚πŸ™‚πŸ™‚πŸ™‚πŸ™‚πŸ™‚πŸ™‚πŸ™‚πŸ™‚πŸ™‚πŸ™‚πŸ™‚πŸ™‚πŸ™‚πŸ™‚πŸ™‚πŸ™‚πŸ™‚πŸ™‚

Date of experience: May 29, 2025
New Jersey
1 review
0 helpful votes
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So far MyTrip has been great at processing the flights. It's cheaper than other carriers but their price jumps are quite extreme!

Date of experience: May 29, 2025
Thailand
1 review
0 helpful votes
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So many additional offerings that are kind annoying to opt out of

Date of experience: May 29, 2025
District of Columbia
1 review
0 helpful votes
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Website a bit difficult to navigate, but I managed to. Too many cash grabs.

Date of experience: May 28, 2025
Aland Islands
1 review
0 helpful votes
Follow HΓ₯kan M.
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Quite a bit of bells and whistles needing to be unchecked to not end up paying extra fees.

Date of experience: May 28, 2025
Louisiana
3 reviews
0 helpful votes
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Way too many options and issues, this should have been a lot easier to navigate

Date of experience: May 28, 2025
Belgium
1 review
0 helpful votes
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Mostly good, but could not use Apple Pay, not sure why. It did not give an error. The page simply did not react to me pressing the button to pay.

Date of experience: May 28, 2025