Overview
The company has garnered a mixed reputation among customers, with positive feedback highlighting its affordability, ease of use, and efficient booking process. Many users appreciate the clear information provided about ticket inclusions and the ability to compare prices. However, significant concerns have been raised regarding hidden fees, unexpected price increases during the booking process, and inadequate customer support. Issues with flight changes, refunds, and ineffective communication have also contributed to dissatisfaction. Overall, while the company offers competitive pricing, its customer service approach appears to require improvement to enhance user experience and trust.
This summary is generated by AI, based on text from customer reviews
I made a booking on April 8,2025, but realized right after confirmation that there was an error in the itinerary. Within 30 minutes, I contacted Mytrip's customer service to cancel and rebook correctly. To my shock, the agent told me "there's nothing we can do", despite the fact that I was well within the 24-hour cancellation window. Since then, I've been calling their support daily, and it's been nothing but frustration. I was able to speak once with a helpful French-speaking representative (thank you to her for the professionalism), but the rest of the interactions have been completely unhelpful and unprofessional. I received several email confirmations with callback slots, but no one ever called me back. I've kept a record of all my emails and phone calls – the lack of follow-up is unbelievable. Honestly, Mytrip is the worst travel booking platform I've ever dealt with. They clearly don't care about customers, and I strongly advise against using them.
There was a lot of information to fulfill and / or skip (depending on the passenger's needs and preferences), though, somehow easier to navigate through the page and finally get to the payout format compared to other low flight sites / formats.
In the 35 minutes that it took to create this booking, the price jumped $100 and I had to repeat 2 steps of the booking because of the "suggested" highway robbery upgrades and I didn't want to spend an extra $50 to pick my seat. Everything about this experience sucked!
Dear Sir/Madam It was an irresponsible act on your part to cut my money and forget to issue the ticket on time, and not even give options to refund my money on time. Yesterday was the fifth day, and I hope to see my money refunded to the penny. Thanks John Bono
While booking this flight, I got 3 options. My trip was the 3rd preference. I tried with the 2 other sites first and on last step while paying they have increased the price while my trip price remained fixed
Easy, fast, good service, reasonable price. I travel a lot between Canada and Europe. One way tickes usually are out of my price limit. I am really happy and satisfied with this one. I will use your service again.
Thanks, Veronika
I bought ticket from Bangkok to San Francisco. I trusted this site and I got ticket because it showed me the flight was Thai Airways, I paid for window seat from Bangkok to Taipei and prepaid for window seat from Taiwan to SF, even I paid extra assistance but all information was not correct. My seat was not same as I paid and booked. From Taiwan to SF my flight switched to Eva air, my seat was changed and I sat between two passengers by force, I always choose windows seats or isle seat. It was very tight and very uncomfortable. When I explained my situation to airplane crew, they were so impolite. No help no assistance. I recommend you to buy ticket from reliable company to get assistance and you don't get to trouble.
It is not okay to give a final price, and then when you check out the price goes up, for high demand on this flight. That price should have been said at the begining of the transaction. I am trying to get a ticket to a funeral on the island, and you have surprise fees added at the end of this traansaction
Up until now, my experience with this site has been very pleasant. The booking process was smooth, the options were clear, and I haven't encountered any inconveniences so far. The interface was easy to navigate, and I appreciated how all the necessary information was presented in an organized and accessible way. It made planning my trip much easier and less stressful. I feel confident that everything is in order, and I'm genuinely looking forward to the upcoming journey. I hope the rest of the experience, including the flights and customer support if needed, continues to be just as positive.
I will suggest all people do not book any ticket from mytrip.com otherwise you will regret.it is important to conduct thorough research and consider a range of reviews and sources before making any travel booking decisions.
First flight delayed 4 hours so I missed my self transfer connection. Went to the chat on My Trip and explained I had trip protection, asking how to proceed. All I got back were programmed responses based on key words in my requests. Worst response was "maybe just cancel your flight". I needed the first flight. What i needed was help with my transfer flight. And canceling it would get me a refund from the airline.
Not only are your online booking pages a nightmare, but most airlines' online booking pages are a nightmare. There are far too many choices and selections, many of which are duplicates and obviously designed to trip up customers to mistakenly buy something they do not want or need. Actual prices at the end of the experiences are USUALLY 2 or 3 times the original expected and advertised price. Airlines and air booking agencies are highly discompassionate and they apparently have one motive and one motive only, which is to take as much money as possible from their customers.
It took over an hour to book a flight. Your site kept saying a flight was available, but when I went to pay I was told it was not. Of course this took 3 tries because by the time I got to pay, I was told that I had to start over as my search had expired. This was my first time to use your site... not good.
It was easy and comfortable way where I found the best price for my trip. It was directly connected with my preferences and undoubtedly the best option of all.
This company has been so lovely for me! Every trip I have taken has worked out perfectly, just make sure you check in for your flights with the airlines!
Fast and easy so far, with many options. I have to fly to Europe once a month and used different sites. I will check this one out first next time as well
Always find great deals in this app. It is an easy process to book your trip. It gives you manny options in terms of flight hours and airlines. I like that it gives you a visual of the baggage for each flight. Love this app.
What a great site. Easy, fast and cuts out all the searching for great deals. I was able to book the trip at the best price and it search all the airlines for me. I put in my departure and my arrival cities, done for me! I will absolutely use again, if you don't mind the layover. I was having a hard time booking my destination for under $400, I paid $195.
Great prices and smooth booking experience! I was really impressed with how affordable the flights were compared to other sites. Will definitely use this service again!
Fast and finally found the specific flight i was looking for! I am so pleased and the price was so good.
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- Sugar Land, TX, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members