MYTHERESA

I have had the worst customer care experience, I have sent thousand and thousand on their site over the years they garnted me vip status which solele means free shipping, then they revoked it on a whim without explaining the criteria that qualifies you for the status. Their discretional elithistic behaviour is humuliating after spending there a fortune. Don't waste your money on this site there are plenty other with wider selection of luxury items even on a better price.

They do not honor their return policy - they say free shipping and return, but in fact that is a lie also - they charge higher prices for the same product on other sites

I had a disgusting experience with this store. We ordered a MARINE SERRE brand jumpsuit. It turned out to be literally disposable: after the first use, there were cracks and arrows from the collar. That is, we didn't even have time to wash it - it's obviously a factory defect. I contacted the brand - they confirmed the problem, but said to contact the store. Mytheresa replied that their experts concluded that we had misused the product. How? Put it on your body instead of putting it in the closet? After that, no one responds to my emails and messages anymore. I was even ready for a refund in the form of a deposit on the website, but the store begs. This is disgusting service and just disgraceful actions by a store with such an audience. I will be sharing this story until I get a refund.

Be aware, that in fact, most of the reviews are fake.
They pay people to place reviews. Fake reviews.
I was one of them. For a very short time. Until they scammed me.

I ordered from Mytheresa for the first time however, I received a package without the item inside (they stuffed the box with all papers). After contacting the customer service and lengthy communication, Mytheresa denied the responsibility and provided only fault and untruthful excuses. The money was taken upon placing order, but I received nothing. No refund and no help. Have reported to police about this fraudulent transaction. Big scam!Please be careful.

Ordered The Row Margaux bag 15. They took a while to deliver which I was ok with. When the item arrived, it was packed in a terrible state. A lot of scratch marks on the bag (they claim it was not previously returned by anyone and brand new), no stuffing in the bag and no protective covering. The Row should frankly not be selling its items to MyTheresa. I returned the bag 2 weeks ago and it has still not arrived at their facility. The staff claim all paperwork had been sent to DHL but DHL can't seem to clear the goods at destination. They were unhelpful. I would recommend ordering from other sites which pack goods better and have a smooth return / refund process.

This shop is scam!I'm buy three pairs of shoes and have returned all of them next day in one box but them turned back money only for 2 items! After my calls,letters,long waiting for explaining them mailed me that them didn't find my third returned pair of shoes. I'm in shock! What to do in this situation?! I'm robbed!

The website clearly states orders will be shipped out within one business day at the latest after payment is received. It is day four and no one can give me an answer as to why my order hasn't been shipped. I'm going out of town next week for my birthday and their inability to honor their shipping promises means my order wouldn't arrive in time before I leave. And every customer service representative that I spoke with verified that the warehouse is not backed up, there are not too many orders, and they have no idea why it hasn't been shipped out. This company reeks of scam. Do yourself a favor and read the other bad reviews that are out there- there's plenty of them! This was my first experience with them and it was a horrible one. They have lost a customer for life.

I Am not the type to leave reviews but I'm highly disappointed with this website. First they've delayed the shipment then they've even stopped replying to my email to let me know what's going on and when the box will be shipped! Please note that I've paid for the shoes on 7th September and still they haven't left their facility. Very poor customer service.

Mytheresa sent me a completely different item from a different brand. They messed with my $3000, my whole savings. Even after I followed all their instructions, they still didn't take the item (THE WRONG ITEM) back. They played with my hard-earned money. Now I'm not only stuck with the wrong item, but I also have a $3000 hole in my bank account. They sent me a $1000 item that I didn't even need or want. It's a total scam, scam, scam! I would never recommend ordering from this website.

I am not the type to leave reviews but having gone the reviews here I feel bad for Mytheresa. I have ordered about 5 times from them and had my orders delivered within a week. The last minute order I had during Christmas was delivered within 4 days. My return was processed as soon as it arrived their facility and that was within a week. As long as items are genuine and I keep getting good service I am stuck with them.

I'm confused because I ordered a killer dress from them before and it came brand new and perfect. This time I purchased a Magda Butrym belt. It arrived completely rusted and it had worn marks all over it on every side of the gold belt buckle. I'm never buying from here again because it sounds like a gamble every time.

The worst online shopping experience. They delivered my package to someone at my building and claimed that it is DHL fault. Bunch of thieves and cowards. Worst customer experience ever! Careless and rude.

I purchased a tshirt from the italian brand The Attico, the initial price was over 400€, so I was happy to find it reduced at 245€. Only that the quality of the t shirt is so low, so cheap. It doesn't look as an authenic item at all. I will send it back.

I'm surprised to see how many bad reviews MyTheresa has. I've only been ordering from this site last year or so but everything came in a timely matter. All items were box to perfection. On my last order, the discount somehow didn't apply after I checked out. When I called in, the customer representative put me on hold for a bit but gladly credited my account. If you know your sizes, I would highly recommend this site! They carry a wide range of high end designers and usually have a lot of sizes available. I will definitely shop here again!

My first purchase at this place, will sadly be my last. Beware of constant misleading advertising. And please don't expect a response from them when you enquire for further info.
For a number of months this site was advertising 2 x cup & saucer sets - I bought this as a gift, only to discover it was 1 x cup & saucer. I've since discovered I was not the only person mislead by their advertising. Screenshots clearly show what they were advertising, but once they sucker you in & get your money - it's too late.

Customer service is none existent I ordered a bag for my daughters birthday that was supposed to come in the yellow box with ribbon instead it's come rolled up in tissue paper I've had better packaged fish and chips. I rang customer service who said there nothing they can do and they can't send the packaging I ordered so basically it's tough.

I ordered two pair of shoes and I received at least 2 updates a day, shoes came right on time down to the minute. One pair didn't fit and I followed the easy return instructions. So far so good, I'm very impressed. I hope to get my money back, per bad reviews. I tried the right foot shoe for less than 10 seconds on a carpet, didn't even take the left shoe out. I Hope it passes their strict inspection!