Overview
The company has received mixed feedback regarding its customer service and overall reputation. Positive reviews highlight the quality of the resume services and commend specific representatives for their professionalism and helpfulness. However, significant concerns arise from customers regarding misleading subscription practices, unexpected charges, and inconsistent service experiences. Many users report frustration with the difficulty in canceling subscriptions and obtaining refunds, describing the customer service as unresponsive or rude at times. Overall, while some customers appreciate the service's capabilities, the company must address transparency and support issues to enhance its reputation.
This summary is generated by AI, based on text from customer reviews
I called in to cancel my accout after the trial. I was pleased with the service, but there were some small editing issues and unknown problems with the account setup that had me frustrated enough to part ways. My representative Alex was persistent, up-selling the service and correcting the editing and account issues I had. Because of his product knowledge and thorough review of the benefits, I'm hanging around a little longer.
You should be able to purchase the year subscription from the start with out having to call to change. Also you should be able to purchase a three month option like other sites I found after the fact.
We’ve taken note of your feedback and it’s much appreciated, David.
We’re constantly looking for ways to provide the best experience for our customers and comments like yours help us do just that.
Just graduated and MyPerfectResume made building and improving my resume so easy. I loved the insight and feedback on my resume. It helped me to tweak it even more into being the perfect resume for me. I feel so much more confident in my final resume.
We appreciate you detailing your satisfaction with our resume builder, Jasmine.
Everything you need to put together your resume. You know your skills, experience, jobs, and background and this site does an excellent job of helping put together everything you need to make that perfect resume. It's like you have an assistant alongside with you.
Thank you, we truly appreciate your feedback, happy customers make our days brighter.
I got tricked, as i googled free resume templates, and this popped up as free, after spending over an hour doing my resume, i was brought to the pay section, so had no choise to fork over the money you robbed from me after all my work, shame on you, thieves
We’d like to clarify that our basic access accounts allow you to create and download a plain text version using our examples and tips, Alex.
However, if you would like to download, print or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format you’ll need to subscribe first for a small fee which we offer a 14-day trial option.
In addition, we do grant a 100% money-back guarantee for our trial fee if you are not satisfied with the end result!.
The person who assisted me was really helpful: he listened to me and carefully explained the advantages of subscribing to the service. He offered me a product that is adapted to my budget and kindly offered me a refund. He was understanding and showed that he cared about the customers.
Hi Agustina,
Thank you so much for this review. We are thrilled that you were delighted with our Customer service and with how your request was handled. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
The process in making the resume was FANTASTIC! I loved that the app built the resume for me. I would have appreciated for-warning about the $2.95 charge to complete and have access to the resume upon completion.
Thank you so much, Hugo, for the detailed review,
I payed just 2.99$ to make one resume, and i cancelled my account immediately, when i see my activity on my debbit card i saw that they continue charging me 25 each months for 6 months in row, i never subscribe nothing for 25 $ unbelievable...
Hi Platin,
We’re sorry to hear that you may have the wrong impression of our service and subscription. We would like to take this opportunity to clear up some information regarding your account:
Our free account gives you the chance to try out our resume builder before deciding to purchase. The ability to print, e-mail, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. For the benefit of our users, we provide the option of a 14-day trial for a small fee. When you select our 14-day trial enrollment, it provides all the details on screen which state that after the 14th day, it will auto enroll into the monthly subscription service. It also explains that you can cancel at any given time. This alert is also given when the credit card information is requested where it explains that unless you cancel, you automatically authorize us to charge your account every four weeks at the current rate of the subscription. Lastly, when you finish your enrollment process, an e-mail is sent explaining this as well. Auto e-mails can get picked up by the filter as spam or junk mail, redirecting this to the junk/spam folder. Please be sure to check these folders just in case.
We apologize for any confusion this may have caused. Please feel free to contact us if you have any further questions or concerns regarding our products and services. Thanks for getting in touch.
The customer service agent was very courteous kind in very very helpful to resolve my issues she understood my questions and she help me. The customer service agent was very courteous kind and very very helpful she was listen 2 my issue. She understood my questions and she helped me with a problem I had and we took less than 10 minutes and I think she is a good asset to your company.
Hello Tim,
Thank you so much for sharing your excellent experience about the Customer Service provided. We are committed on providing a great customer service, rest assured that you will receive a quality service from all our agents.
Thanks for the feedback, it's very important for us.
Best Regards,
MyPerfectResume
Service was real helpful. He described everything so well about how the resume program works and he always asked how the resume program can benefit you and how successful the resume program has done for future participants.
Hi Joe,
Thank you for that awesome feedback. Thank you for your review on our Customer Service Specialist. We are committed to providing great customer service.
Looks like I've fallen for a SCAM. Asked the a few months back to stop my subscription and stop taking money from my account, and guess what? No acknowledgement and they keep taking the £20 odd from my account!
Hello Christian, we are very sorry you had this experience with our service. We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. We have sent you a private message to further assist you.
Best Regards,
My Perfect Resume
I got a subscription about a year ago to create a resume with a good template. After creating, I unsubscribed to prevent any further payments. Now, trying to edit (update) my resume, I again have to re-subscribe. In sum, too expensive, and PDF conversion is unsatisfactory...
Thank you for taking the time to share your feedback, Alex.
To clarify, we are in fact free. For the benefit of our users, we offer a Basic Access account that gives you the chance to try out our resume builder before deciding to purchase our premium features, this account allows you may download a plain text version of your resume completely free.
We also provide a Full Access account for a small fee that offers a 14-day trial period. This gives you the ability to print, email or download your resume and cover letters using our copyrighted templates, but these features are NOT listed within the Basic Access account. In addition, we do offer a 100% money-back guarantee for our trial fee.
Yes, it clearly states that I would be billed monthly. I made my "free resume, but decided to try for a month with the option that I could cancel ANYTIME! I received a grant to do Medical Billing and decide to end my search for now. I cancelled my subscription after two weeks since I no longer was going to use it. Today, I was billed again. As a single mom, I account for every penny. 35.00 of my food budget has been taken away from my two girls and me! I am not sure how I am going to make that up, but I am very, very upset! I cancelled but you still billed me. I cancelled 15 days before the billing cycle, no less! It clearly states this is reoccurring, but it also states YOU CAN CANCEL AT ANYTIME! You stole from a single mom and her two children!
We're very sorry that you have had this experience with our service. Cancellation stops the auto-renewal. Once it’s canceled, we send a cancellation confirmation email for your records. There are times that auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder. We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team.
Please contact us directly if you have any further issues. We will send you a private message to review your account once more and see if we can be of assistance.
Best regards,
My Perfect Resume
This resume builder is good in the beginning, but even if you pay the $2 fee to download it, they'll continue to take money out of your bank account. They charged me $25 even though i hadn't used the account in over a month, and then when i called and demanded a refund and for them to cancel my account, they took another $5 from my account. Overall, a total ripoff and is only there to steal your money.
Hi Hannah,
We’re sorry that you may have gotten the wrong impression of our service and subscription resume builder service. We would like to provide you some information which may clear up any concerns about your account:
Our free account gives you the opportunity to try out our resume and cover letter builder before deciding to purchase. The ability to print, email, or download your resumes and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. In order to use all premium features of the service, we offer customers a 14 day access for $1.95 USD and we indicate up front that it will auto renew after the 14 day period and that it can be canceled at any time. The auto renewal is listed with the features of the 14-day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation e-mail stating the date and amount of the auto-renewal. We do offer several ways to cancel including via phone, live chat, e-mail and self-cancellation in your Account Settings. If you have any additional concerns, please feel free to contact us so we can provide with further assistance. Thank you!
Update: Despite helpfully agreeing to cancel my membership and refunding the charge, today I discovered that my membership is not canceled and I was immediately charged again. No one answering phones, conveniently. Stay away from this company.
First review: I also didn't understand that i was signing up for a subscription, but as soon as i saw the pending $24.95 charge on my account I called customer service. They were nice, professional and very helpful. They want you to be a customer so they'll try to find a price that works for you. They were still very nice and helpful when i had to decline, and promptly canceled my memebership to refund the charge. I can't make it work right now, but i will keep this company in mind if I need these services in the future.
Hi Corinne,
Thank you, Corinne, for sharing your positive experience with us. Our Customer Service team is committed to always providing excellent customer service and we feel accomplished knowing that we deliver on our promise. If you need further help, please do not hesitate to contact us.
I cancelled within days of starting my trial. I have an email from three months ago confirming cancellation but on Tuesday morning £23.80 inexplicably left my bank account! I called the 0800 number and told an administration error caused the account to be "reopened" and charged. I was told the refund would be in my account within two days. Two days later and I received an email saying I wouldn't be getting a refund because my account was cancelled after the trial period was over. Wait? The account that was reopened because of an admin error?
Avoid this business like the plague. I won't rest until everyone understands the despicable practices this business engages in.
We apologize for any inconvenience you experience on our service Axel A. We are committed to providing great customer service and once again apologize that you had this experience while using the service. We take all feedback very seriously. Please contact us directly at customerservice@myperfectresume.com so we can provide you with assistance on this manner. We will send you a private message through here so we can take a look at your account so we can get in touch with you shortly and provide you with a timely resolution.
Best regards,
My Perfect Resume
I forgot to cancel my subscription before the deadline. The associate Carmen Rodriquez was very helpful and courteous in helping me to get it cancel. She also gave me a refund for the price I was charged per her supervisor. She was very polite and professional!
I will be using this website again!
Hi Tamara,
We are thrilled that you were delighted with how Carmen was able to provide assistance to your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
I used My Perfect Resume to compose my resume and cover letter. It was nice to be able to quickly choose alternative templates and see how they looked. It was also nice to have the cover letter and the resume have the same formatting so they looked more professional.
Hi Wendy,
Thank you for that great feedback. It is excellent to know how you feel about our product and the hassle free experience that we provide. We strive to deliver to you what we do best.
The customer service reps were very professional, understanding, and efficient. I love the site. The resume I built for my niece was very professional looking and was very easy to build and make edits. I would recommend their site to anyone looking to revamp, build new, or just update their resume. Bravo to MyPerfectResume.
Hi Lorraine D.,
We are so happy that you had a good experience with our site and customer service. We wish you the best in your career search.
Best regards,
Anna
MyPerfectResume
I signed up for MyPerfectResume to get a free trial, but I didn't know that my account would be charged after the the certain number of days as I wasn't told anything about it. I called and spoke to Yaritza who helped me greatly. It was also my fault as I should have read closely before signing up, but she assured me that I would be getting a refund after cancelling my subscription. Thank you!
Hi cindy,
We are excited that you were pleased with the Customer Service provided by Yaritza. We are committed on providing a great customer service, rest assured that you will receive a quality service from all our agents at MyPerfectResume. Thanks for the feedback, it's very important for us.
Best Regards,
MyPerfectResume
Thousands of users trust MyPerfectResume Resume Builder to make a career-winning resume online. MyPerfectResume takes the hassle out of resume writing. Choose from customizable templates and follow easy prompts to create the perfect job-ready resume, effortlessly.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Adrienne,
We are glad that you were pleased with how Alex was able to provide assistance with your request. At MyPerfectResume, we take feedback seriously because it changes how we do things. In fact, we rely on it to continually improve our customers’ experience.