Overview
The company has received mixed feedback regarding its customer service and overall reputation. Positive reviews highlight the quality of the resume services and commend specific representatives for their professionalism and helpfulness. However, significant concerns arise from customers regarding misleading subscription practices, unexpected charges, and inconsistent service experiences. Many users report frustration with the difficulty in canceling subscriptions and obtaining refunds, describing the customer service as unresponsive or rude at times. Overall, while some customers appreciate the service's capabilities, the company must address transparency and support issues to enhance its reputation.
This summary is generated by AI, based on text from customer reviews
I discovered the website on a search for free resume templates, so I was a bit disappointed to discover it wasn't actually a free template. And I simply needed to update my resume as I have been at the same company for over 9 years, so I really don't need a membership or monthly service This was a bit deceptive and the payment thing does not come up at all until you have gone through the entire process
I was ready to cancel my subscription with perfect resume as i was charged 34.95 per month for services i barely use and Shy gave me a really good deal of 4.95 per month which i can bare for 5 bucks a month if i decide to change careers and apply for different jobs i have so mamy templates for my resume and cover letter at my disposal to impress the recruting team. She did go above and beyond to make sure i stay with perfect resume. The name is justified by the customer service i got
Hello Gyan,
We're so happy to hear that you're sticking with us and taking full advantage of all that we have to offer! Thank you so much for recognizing Shy's efforts and for the 5 stars!
I service use was great thank I will tell my friend
Also I help other people with in my community is here any way I can get a discount if I use your service. I will be helping at less 25 to 50 clients a month this will become very costly to pay the for each client that I am helping with resume building.
Hi Jynette W.,
We are glad that you found the site great. Thanks for recommending us to others. We wish you all the best.
Best regards,
Anna
MyPerfectResume
This website is slow, freezes up, and cannot log in. I try and make corrections to my resume and words and punctuation are added that I did not make. I download the resume and can't make corrections to the resume and takes forever downloading. I spent 30 minutes trying to make a payment and the payment section froze up. I had to call customer service to make a payment. Go Trump!
Hi Sean, Oh no, that was not the experience we wanted you to have. We want to help you out and make things right for you. Please direct message us so we can assist you in a private/secure manner. Thank you.
I hadn't written a resume in 26 years. I didn't even know where to start. My Perfect Resume refreshed my memory and had easy fill in the blank forms. I was then able to customize my cover letter and resume. I called for help several times and I found the My Perfect Resume employees to be kind, Patient and full of amazing advice. A superb experience! In two weeks, I am employed with full benefits! Whoo-Hoo! Thank you My Perfect Resume
Hi Susan S.,
Congratulations on your new job! We are glad that you had a good experience with our site and customer service. We wish you more success in your new career!
Best regards,
Anna
MyPerfectResume
I had a great experience with my perfect resume. With the help of the resume template's I was able to make a resume and within 3 days of submitting my resume to a company I landed a great job. Thanks my perfect resume!
Hi Rosa T.,
Congratulations on your new job! We’re glad that you had a good experience with our site. We wish you more success in your new career.
Best regards,
Anna
MyPerfectResume
This sight said free resume creator. I spent an hour on it before it told me I couldn't save it without purchasing it. So I guess your not technically lying because I was able to create it for free just not get it for free. Clever word play. I am sure several corrupt companies do it though to avoid law suits. Try telling the truth next time because I am telling everyone I know this is not free.
We regret to hear that you feel this way, Jocelyn. Under no circumstances do we lie to our users. Our basic access accounts allow users to create and download a plain text version of your resume and cover letter using our examples and tips. If you would like to download, print or email a professionally formatted version of your resume using our copyrighted templates in a PDF or Word form you will need to subscribe.
I found this site via a Yahoo search and it was false advertised as being a free resume builder site. I got to the end of the process after spending hours editing a bogus upload of my information. My resume got completely distorted and had to be combed through. I ended up being forced to be $2.95 for a resume that was advertised as free.
Thank you, Yasmeen, for sharing your feedback.
To clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free. We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.
In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.
Thank you for taking the time to correct the mistakes and assist in making my résumé more noticeable. I feel very satisfied with the level of attention shown towards my account and commend you and your company for your help.
At the present time I do not need to do anything further with the resume you created for me because as soon as I sent it out I had an immediate response from the employer I was looking at. I have interviewed, been made and offer, and my pay requirements have been met.
Thank you for sharing your feedback and for giving us a great rating.
I paid $2.95 to fill in the blanks on their resume template. That was OK I guess. But, surprise, they charged me $39.00 for a monthly charge. I called of course, canceled my membership, but will not refund my money. VERY DISHONEST COMPANY! BEWARE!
We apologize that you weren’t happy with your experience while using our service. We are very committed in providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly at customerservice@myperfectresume.com if you need any further assistance on your account. Looking forward to helping you achieve a timely and secure resolution.
Best Regards,
MyPerfectResume
I dreaded having to create a résumé, it is my least favorite thing when looking for a different job. However my perfect resume made it so easy, to create a beautiful and professional resume. I have recommended them to several friends who are also looking to change jobs
Hello,
Thank you for sharing. We truly appreciate your feedback. Happy customers make our days brighter!
Hi, I also have been trying to contact your customer service regarding being charged AUD 50.00 extra while building a resume for a friend who used my credit card. I was charged around AUD 2 and AUD 1 during the first week of using this service and was subsequently charged AUD 50 this week. I would like to get a refund for this amount and would also like to discontinue further payments being made from my account. My email address is *******@gmail.com. Please contact me asap. Regards Cheryl
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. We have send you a private message to gather the correct information to be able to locate you account and assist you as soon as posible.
Best regards,
My Perfect Resume
25 of years instead of 25 years of experience I now realize after I sent out resume I made this typo myperfectresume.com did not find this error
When I transferred to google doc google doc caught my error
Thank you, Margaret, we’re constantly looking for ways to provide the best experience for our customers and comments like yours help us do just that.
I think it is a great resource to have and its very helpful, however In my opinion, the subscription is a little too pricey. Especially because I dont really need it monthy. I just use it to change or update little things here and there and dont really want to pay $25 monthly for that. I dislike having to purchase the membership just to cancel it and ask for my money back.
Thank you, Kenya, for taking the time to let us know your feedback, we’re always happy to hear it! We’re constantly looking to make our products and services better and listening to our customers is a big part of that. With that in mind, we’ve passed your comments along to our team so we can keep improving.
As soon as I purchased my resume, the website stopped working. The page would not load, the suggested corrections were not saving and the entire website stopped loading. I can not get it to load long enough to download my resume now
Thank you, Jessica, for letting us know about this, we're certainly prepared to change the experience you had with us.
We'd like to hear from you directly to make sure that this gets resolved. At your earliest convenience, please contact us directly at social@myperfectresume.com please make sure to include your account information. We are certainly committed to changing your mind about us and making sure that you receive the excellent customer service on which we pride ourselves.
I cancelled the account the same day I created it and now I was charged $24 almost a month after using the service. I know it was cancelled because I just cancelled it again and it was the same process.
Thank you for contacting us regarding this matter. Please get in touch with our customer service team so that they can check the status of your account and why you are being billed at this time.
If you have trouble contacting our team, please don't hesitate to reach us through social media.
If you wish, you can also email us the details of your issue using this link: https://www.myperfectresume.com/contact-us.
We will get back to you with a solution as soon as possible.
Have a great day!
It was my understanding that this was a free resume but when I went to download it, I found that I had to pay for a 14-day trial subscription. I find that misleading and disappointing. I would have chosen another service if I had known I would have to pay.
Thank you, Tricia, to clarify, we are in fact free.
For the benefit of our users, we offer a Basic Access account that gives you the chance to try out our resume builder before deciding to purchase our premium features, this account allows you may download a plain text version of your resume completely free.
We also provide a Full Access account for a small fee that offers a 14-day trial period. This gives you the ability to print, email or download your resume and cover letters using our copyrighted templates, but these features are NOT listed within the Basic Access account. In addition, we do offer a 100% money-back guarantee for our trial fee.
The program was not very user friendly. It was frustrating when the answer choices were very restrictive. It was difficult to get the year I wanted and I was going around in circles to get my answer in when my answer was not in the pop up choices you had.
Thank you, Margaret, for taking the time to let us know your feedback, we’re always happy to hear it! We’re constantly looking to make our products and services better and listening to our customers is a big part of that. With that in mind, we’ve passed your comments along to our team so we can keep improving.
If you need any help whatsoever with this please feel free to send us an email to social@myperfectresume.com so we can personally assist you.
Wow, great experience. It has been years since I needed a resume and this service made it a breeze. I wasn't looking forward to resume writing, not any longer. Thanks for a wonderful and time saving tool!
Thank you for sharing your feedback and rating us five stars!
I didn't know I had subscribed to my perfect resume. After receiving a charge on my account I contact customer service via email. Josue Sanchez responded promptly and canceled my subscription. Upon further request he refunded my account! Super grateful for their understanding and patience. I definitely will be using my perfect resume again. Thank you for your hospitality!
Hi Vee,
Thank you for sharing your experience with Josue, we’ll be sure to pass along your positive review. If there’s anything else we can assist you with just contact us.
Thousands of users trust MyPerfectResume Resume Builder to make a career-winning resume online. MyPerfectResume takes the hassle out of resume writing. Choose from customizable templates and follow easy prompts to create the perfect job-ready resume, effortlessly.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your feedback and for giving us a great rating.