Overview
The company has received mixed feedback regarding its customer service and overall reputation. Positive reviews highlight the quality of the resume services and commend specific representatives for their professionalism and helpfulness. However, significant concerns arise from customers regarding misleading subscription practices, unexpected charges, and inconsistent service experiences. Many users report frustration with the difficulty in canceling subscriptions and obtaining refunds, describing the customer service as unresponsive or rude at times. Overall, while some customers appreciate the service's capabilities, the company must address transparency and support issues to enhance its reputation.
This summary is generated by AI, based on text from customer reviews
He gave me a great sevice I will recommend your perfect resume to anyone I know in the future.he was professional and help me improve my resume and shared information with me about the site I had no idea of.
I think you should have let me know from the start that there was a fee for the resume. Finding out after I already spent 40 minutes building a resume ensures that I will cancel within 14 days, Had I known from the beginning, perhaps I would have stayed a member
Thank you for taking the time to share your thoughts, Norman.
To clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free. We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.
In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.
My old resume used to rock! But, it has been years... it really need an update and overhaul. MyPerfect Resume gave the up-to-date look and feel the recruiters were telling me they needed to properly market me. It looks fantastic!
We appreciate you taking the time to write this review, your feedback will help us provide an even better experience for our customers, Robert.
Beware of charges. They say FREE. It is not free. When you get to the end of filling out your resume, they charge you or you don't get it. On top of that, they automatically put you on a paid subscription after you pay. I went and cancelled it before I even got off the site and they still took $25 out of my acct. Now I have to wait to get a refund. They are a dishonest company and rely on people who probably don't check their bank accounts often. And their advertising is false. It is not FREE!
Hi Cathy,
Thank you for sharing your experience with us. We do apologize for failing on providing a pleasant experience, rest assured that we will handle the situation with your satisfaction as a priority. Please, contact us at Social@LiveCareer.com. We strive to provide a great Customer Service experience with a one-stop resolution approach to any situation.
Yaritza M was my customer service rep. I called to cancel my service because I no longer needed it. She handled my request very quickly. My debit card had just been charged the previous day for my monthly service, and she was able to get that refunded for me. I can't thank her enough for her professionalism and the swiftness with which she handled my call. It was absolutely painless for me:-)
Hi Lauren:
Thank you for taking the time to review our services. We are thrilled to know that Yaritza was able to resolve everything for you. These reviews make us strive to deliver the best of the best for you. Please feel free to contact us, if you need anything else in the future.
Best Regards,
MyPerfectResume
This is an EXTREMELY helpful sight with all the suggestions and directions to help make a quality resume. I don't know what I would have done without it. There are so many helpful examples for each type of job position that can be used to format the resume and the fact that you can change the language if it doesn't exactly fit what you are trying to express is great.
Thank you for taking some time to review us, Christine! We love to hear from our customers as it provides us with valuable feedback that helps us serve customers like you better.
I was very please in the knowledge and help I received from Robert #855 As we spoke he was determined to help me correct this issue. Normally they just want to get off the phone, but not Robert. He was understanding and willing to listen to me and guild me through the process without any hesitation. Thanks again. Dr. Measmer
Hello, Robert:
We’re thrilled to hear that Robert was able to assist you with your request and provide you with excellent service. We’ll be sure to let him know your positive comments.
What a great experience I had yesterday with an outstanding customer service personnel, Belmarie. She helped with formatting and explained many of the details that I was trying to figure out on my own. She was patient, kind, very personable and I really appreciated her and the service provided.
Sincerely,
Maryanne
Hi Maryanne,
We are thrilled to know that Belmarie was able to help you out and provide you with and provide you with an excellent customer service experience. If you need further assistance in the future, do not hesitate to contact us.
Best Regards,
MyPerfectResume
I used "My Perfect Resume" for several months. I found it very helpful. I began using it in my last semester of graduate school when I was required to turn in a portfolio. Once I had put all my hard work into this resume I certainly did not want to lose it. When it was time to start applying for jobs... my resume was there waiting for me. This program made it so easy to change formats and information! I did see the reviews that people were shocked that they were charged a monthly fee. I read the fine print so to speak. I knew that after the 1-2 week promotion that I would be charge roughly $10/wk to keep my hard work ready to pull up at any given time. It was worth it to me. When I landed my job and was ready to cancel... it was easy. I used the "chat window". Someone responded to me... I told them I wanted to cancel. Easy as that! Would I use it again? Absolutely! It was worth every penny. Just remember to cancel when your through using the service.
Hi Samantha C.,
Congratulations on your new job! We are so happy that you had a good experience with our site and customer service. We wish you more success!
Best regards,
Anna
MyPerfectResume
I had a great experience with my resume adjusting and Mary was quite helpful and beyond. She wasn't feeling well with a cold she aquired and it didn't keep her from remaining patient and understanding.
She worked through my problems with ease and knowledge. She is an asset to your company and I felt at ease when I hung up the phone. Her customer service is professional and exquisite. Hope if I need to have a chat with company I can talk to her again! Thanks Mary!
Hi Lynne,
Thank you so much for sharing your excellent experience about the Customer Service provided by Mary, We are committed on providing a great customer service, rest assured that you will receive a quality customer service from all our agents at MyPerfectResume.
Thanks for the feedback, it's very important for us.
Best Regards,
MyPerfectResume
The resume looks good, but the system is clitchy, hops around painful to wrap up quickly. Also the additional cost if you don't cancel, is not up front, hidden. How about give the service for one resume up front, and allow us to be done.
Thank you for sharing your feedback and for giving us a great rating.
There isn't a better resume building website with the vast amount of options they have. Their customer service is quick, efficient and kind. I will always use MyPerfectResume. Thanks for being so great!
HI Jessica,
Thank you for your feedback about our product and for sharing your experience with our Customer Service.
Very User friendly. The process was very easy to follow with step-by-step guide and directions as well as pointing out errors or ways to improve the résumé. Also was able to get it done so quickly that I was able to email it to the recruiter who had requested an up-to-date résumé earlier today.
Thank you for sharing your feedback and rating us five stars!
Don't care for the lack of up front fees notification. After spending a few hours getting all of the data uploaded the surprise fee to see and print is a little annoying.
Left with the choice to waste 2 hours of my time or pay a few $ isn't really much of a choice.
Hi Leon,
If we may, the basic text version of any document created can be downloaded free of charge. Nevertheless, we thank you for your feedback.
Useless. The positive reviews had to be written by insiders or people that are totally stupid. After wasting lots of time composing, I could not use because of unequal section, paragraph and indent spacing. When composing or editing, cursor would go out of sight where you couldn't see what you were editing. Individual word spell check wouldn't work. These people know how worthless their product is and are just trying to scam people for money. After reading reviews will cancel my credit card so they won't rip me off like they have so many other people. These people are worse than crackheads breaking into your home and stealing.
Hi Jim,
We’re sorry that you’ve had this experience. We take all feedback very seriously and we’re more than willing to assist you with your concern. In order for us to look into this situation, can you please provide us the e-mail address you used to create your account? Thank you!
My perfect resume is so professional. Very helpful with all the amazing features it has. I only needed it for a couple of days. So i cancelled my prescription and spoke with Yashary Vazquez! Very courteous, knowledgeable, and gave excellent customer service! I will be referring my friends, if they ever need to make a resume.
Hi Beverly:
We are happy to know that Yashary was able to resolve everything for you. Thank you for that wonderful review, we appreciate you referring us to others. Please feel free to contact us if you need anything in the future.
Best Regards,
MyPerfectResume
I used this service back in January of 2017. I tried the free trial, and canceled after I finished my resume (knowing I wouldn't use it again after). Despite canceling, I'm still being charged the $25 a month fee. I haven't been given any emails or notifications that I was still being charged, and recently discovered they've taken $150 from my bank account. When I emailed them about it, they wrote back an email discussing something entirely different and won't respond and WILL NOT refund me. I'm extremely angry and am getting my bank involved. I usually do not go out of my way to write bad reviews, but I strongly advise people to stay away from this website.
Thanks for bringing this to our attention, Anna. We’re disappointed to know that you’ve had this experience with us willing to assist you with your concern. Shortly, you will receive a direct message so we can look into this situation and protect your privacy. Thank you!
Just like many businesses these days this company have completely scammed me. We are human just like those running this fraud. I have been charged 40 pounds by this company even though I only used there service once costing me only around 3 pounds which was made obvious on the CV page. I have now tried to cancel my account and get a refund but I have yet to get an email regarding my refund and the only email about cancelling my account had a phone number on it I was told to call. Tried phoning it multiple times and it is obviously a fake number. Do not trust this company.
If anyone knows how I can cancel my account please let me know as soon as possible. I do not want to be charged again.
*******@hotmail.co.uk
We're very sorry that you feel that way. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. You can cancel your subscription at any time by calling. Our toll free line is 1-888-816-0576 representatives are available Monday to Friday 9am-9pm EST; Saturday 9am to 6pm EST; Sunday 11am -7pm EST. You can also cancel by logging into your account and clicking on the Name link. Then click on My Settings then Subscription and you can choose to cancel your subscription. You can also cancel your subscription by emailing your subscription cancellation request to customerservice@livecareer.com. Once your subscription is canceled, you'll receive an email confirmation. Often auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder. Additionally, you can click live help to chat with us online to request we cancel your subscription. You can also call us if we can be of any further assistance to you. We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. We will sent you a private message to offer you further assistance.
This company helped me design a professional resume. My resume was able to stand out. It was customized to focus on professional experiences, accomplishments, skills, and knowledge. Overall My perfect resume was very helpful and customer service was great. I was able to create a resume that was tailored to the job I applied for using a mordern professional format. Customer service resolved matters and answer questions in a timely manner. Great company!
Hello, Nell:
Thank you for trusting us with your resume, we’re happy to hear that you're pleased with your resume. We strive to provide an A+ Customer Service experience with a one-stop approach to any situation. Your feedback helps make our service even better. We hope it makes all the difference in helping you get the job you desire.
I am "archaic" at best, generally, speaking. So, getting back into the workforce via stepping into "new-age" technologies, techniques, and technicalities is "TIRESOME". Nevertheless, with, "My Perfect Resume", the journey has been "easy-peasy". My customer service rep., "Sitalli", whose name, literally translates "Star", gave me 5 star customer service. She is kind, courteous and thourough... truely a "keeper", My Perfect Resume.
Thank you for sharing your experience with Sitalli, we’ll be sure to pass along your positive feedback. If there’s anything else we can assist you with, don’t hesitate to ask!
Thousands of users trust MyPerfectResume Resume Builder to make a career-winning resume online. MyPerfectResume takes the hassle out of resume writing. Choose from customizable templates and follow easy prompts to create the perfect job-ready resume, effortlessly.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jake,
Thank you so much for this review. We are glad that you were pleased with our Customer Service team and how José was able to clarify your doubts. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.