Overview
The company has received mixed feedback regarding its customer service and overall reputation. Positive reviews highlight the quality of the resume services and commend specific representatives for their professionalism and helpfulness. However, significant concerns arise from customers regarding misleading subscription practices, unexpected charges, and inconsistent service experiences. Many users report frustration with the difficulty in canceling subscriptions and obtaining refunds, describing the customer service as unresponsive or rude at times. Overall, while some customers appreciate the service's capabilities, the company must address transparency and support issues to enhance its reputation.
This summary is generated by AI, based on text from customer reviews
Yesterday and today I spent a lot of time using thieir website to build a resume... and when I went online today to finish it, my account did not show any resume work in progress. I was just thinking with great dismay that all was lost and I had to start over. First I got connected with Victor at customer service, and through calm questioning, and a lot of patience, he showed me how I not only had created 2 different accounts, one of them had a misspelled email address. He found my resume and helped me to keep only one corrected account open. He even gave some formatting and editing advice. The resume builder works ok, but don't expect it to work exactly like MSWord. If you are getting bogged down, don't waste time trying to figure it out yourself... customer service is there to back you up. Thanks, Voctor!
I used it one time I was charged 2.62 witch was fine the next day I was charged 1.35 so I unsubscribe, 12 days later they took $49.97 wtf. For what? I did my own resume I filled it out & used my own words so I have no idea why they keep taking money from my visa. DO NOT USE THIS site u will keep paying every month.
Anna B [MyPerfectResume Rep] Greetings Patricia V. We are sorry that you have had this experience with our site. Our free account provides you the opportunity to try out our resume builder as well as the cover-letter builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not included as a feature of the free account. You can download a plain text version of your resume for free. We also explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing and Customer Service team. Please contact me directly if you have any further issues. You can email me at customerservice@livecareer.com
Best Regards,
My Perfect Resume
I fing My Perfect Resume to be difficult to finalize-spacing, especially. I called and got Yaritza, who was invaluable, as I was meeting a deadline. Without her help, I would have gone empty handed to an interview. Again, editing a final resume is terrible, without personal help.
Hi Nanette:
Thank you for taking the time to review our services. We are happy to now that Yaritza was able to resolve everything for you. However, we apologize for any misunderstanding you may have had. These types of reviews changes the way we do things for you, we greatly appreciate them. Please feel free to contact us if you need anything in the future.
Best Regards,
MyPerfectResume
Every option made easy. Good price and easy to unsubscribe. I appreciate the costumer service being so direct. Price options and asked for honest input! So many formats and templates. As well as matching cover letters. Used it to make clients resumes as well as update mine.
Hello, Mary:
Thank you for trusting us with your resume, we’re happy to hear that is was as easy as 1, 2, 3! It’s great to hear that you’re pleased with your resume. We hope it makes all the difference in helping you get the job you desire.
The resume was fine wasn't fantastic but it was fine. But I signed up for a two week subscription, but after two weeks I was charged with out knowing. Don't join this company in their intentional deceit of their customers. Very upset
Hi Isabella,
We’re sorry that you may have gotten the wrong impression of our service and subscription resume builder service. We would like to provide you some information which may clear up any concerns about your account:
Our free account gives you the opportunity to try out our resume and cover letter builder before deciding to purchase. The ability to print, email, or download your resumes and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. In order to use all premium features of the service, we offer customers a 14 day access for $1.95 USD and we indicate up front that it will auto renew after the 14 day period and that it can be canceled at any time. The auto renewal is listed with the features of the 14-day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation e-mail stating the date and amount of the auto-renewal. We do offer several ways to cancel including via phone, live chat, e-mail and self-cancellation in your Account Settings. If you have any additional concerns regarding your account, please feel free to contact us so we can provide with further assistance. Thank you
This was my very first resume and I was concerned that I wouldn't be able to do it. Well everything was so easy to follow and I was really impressed with the results. Thank you for making it such a pleasant experience.
Hi Todd L.,
We are glad that you had a good experienced with our site. We wish you the best in your career search.
Best regards,
Anna
MyPerfectResume
It was very easy to navigate around the website to completew my resume. Anyone no matter your skill level on a computer or even typing level will be able to build a wonderful resume to help with future employment. Very easy indeed!
Hi Joseph,
We greatly appreciate you leaving such a thorough, glowing review! Thanks for sharing!
I called saying I wanted to cancel my membership and he made it this whole hassle of me trying to communicate to him that I didn't want to take the discounted rate, I just wanted to cancel it completely. I wish there was a way to remove my credit card information from this website because I've gotten so many emails from MyPerfectResume during the course of that phone call, I'm still not sure if he got the message and is going to charge me!
Hello, we are deeply sorry that this was your experience with our service. At MyPerfectResume, we always want our customers to have the best possible experience with our products and services, and we would love to see if we can find a way to make that happen. Please, at your earliest convenience, contact us through private messages to discuss this in more detail.
Thank you! Have a great day!
I had a positive experience with My PerfectResume.The services I received was surely more than the price I paid. I will always come back whenever I need their help, I will surely recommend this site to my friends.
Hi Amara E.,
Thanks for the overwhelming feedback, Amara. We are so happy that you found the price and service worthwhile. We appreciated it so much! Best of luck in your career!
Best regards
Anna
MyPerfectResume
The man I spoke to on the phone about canceling my account was friendly, gave me a killer deal as an option of not cancelling. Then when I declined, he was completely understandable, and at the end of it wished me an "amazing day!" Which I thought was really nice of him. I hadn't had a customer service representative be as kind and upbeat as he was in a long time.
Hi Carmen,
We strive to provide a great Customer Service experience with a one-stop resolution approach to any situation. If you need further help, please do not hesitate to contact us. Thanks for the feedback, it's very important for us.
I didn't understand why the resume review kept telling me to use bullet points when I did use bullet points
Also I am trying to create a cover letter and have had a spinning circle for 15 minutes and have no idea how long it takes or if it is "stuck"
Thank you for sharing your experience with us, and we regret to hear that you are having difficulties with our resume builder, we hear you and we’re here to help, Craig.
Look for a private message shortly.
Great at letting me know how I need to correct my resume, and excellent at finding me job matches. But what I don't understand is why they wouldn't let me continue editing my resume unless I paid the $2.95.
We're glad to hear that you enjoyed using our builder Maurya! We do not require payment to continue editing your resume with the builder. To avoid any confusion as it pertains to your subscription, please do not hesitate to reach out to us! One of our agents will gladly assist you!
https://www.myperfectresume.com/contact-us
Complete scam. Stay away. Good luck getting refunded for the charge you weren't told about. They will literally run you in circles for months. Horrible horrible horrible company that provides templates that you can download for free anywhere else.
We're sorry that you feel that way. Our resume and cover letter builders offer exclusive keywords, tips, designs and a good structure to easy build a professional looking resume. We have a wide variety of job fields that provide professional wordings and predetermine sentences regarding to the job position. Some of our subscription premium futures and benefits are the resume builder (client can create a customize resume with the rights keywords to emphasize their skills related to the position being applied), cover letter builder that give you the ability of attach that letter to impress more the highly employers. You will have access to all templates and designs, salary calculator, career test, resume check, interview videos, full reports for career tests and access to articles, job alerts near your area and more. Not an ordinary resume builder. We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at customerservice@livecareer.com
Best regards,
My Perfect Resume
They offered $1.95 for 14 days service. I just needed to create one resume and needed a template for no job experience. I was then charged $24.95 after that 14 days. They won't refund the money they will only cancel the service. No Refund of any sort even a prorated one. Don't use!
Hi Amy,
Thanks for bringing this to our attention. Shortly, you will receive a direct message, so we can better assist and look in to this situation. We need to ask you some information in order for us to identify your account and reach to a timely and secure resolution.
We are committed on providing great customer service.
Great service in creating an updated resume. However, when trying to cancel my subscription before the deadline, I e-mailed them but never heard back. I ended up having to call on the 14th day. Initially the representative was pleasant and accommodating. After explaining several times that I just need to update my resume, wasn't looking for a job, that I never said I couldn't afford it, and being pushed with several 'reduced' pricing plans (even the employee discount), I hopefully got it cancelled. What part of the previous makes it so hard to just simply cancel? Great for building a resume but they need to work on accepting 'I want to cancel.'
Hi James,
We apologize for the frustrating time you experienced with our agent. Under no circumstances we want our customers to feel this way. We'll make sure this incident doesn't happen again. Again, we apologize for the situation, James.
I'm finding myPerfectresume very helpful in creating a new resume and cover letter. I expected a more tedious experience but the prompts and selections of skillsets etc have made it a more smooth and easy experience.
Hi Nancy,
Thank you for your kind words, Nancy! It’s excellent to know how you feel about our resume builder. Wishing you the best of luck in your career!
Your advertising is deceiving. It said free resumes which is not correct. Technically yes you can fill it out but ypu have to pay to get it and nothing said that until yu spend all that time filling it out. Then you find out start over or pay. You got me this time.
To clarify, we are in fact free. For the benefit of our users, we offer a Basic Access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free. We also provide a Full Access account for a small fee that offers a 14-day trial period, this gives you the ability to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the Basic Access account. In addition, we do offer a 100% money-back guarantee for our trial fee.
Lookining through different types of set ups and showing where all info goes was very helpful to make a nice complete resume. Was happy to use a guideline when I finally typed a resume. It was so helpful and easy to read.
PS: because I had a free trial, I was not to be charged. I was tho and finally got Ariel
Cordova to straighten this charge out and get my $ back. Thank you Ariel. Good job.
He was very kind and considerate and understood I needed a full refund because i was
Only using free trial
Way to make our day, Jack, reviews like yours keep us going. Our Customer Service Agents are always here for you, so if there’s anything else we can assist you with, just get in touch.
I really needed help drafting up a resume. I came across this site and I couldn't believe how easy it was to create a professional resume stress free. I landed a job within days after submitting the company my resume! Thanks for the help!
Hi Michael H.,
Congratulations on your new Job! We are happy that you found the site easy to use. We wish you more success in your new career.
Best regards,
Anna
MyPerfectResume
Quick and easy, very helpful build to setting up the resume and tons of options. Wasn't too fond of having to pay, but in need of a professional look to my resume so well worth it. Things worth needing are not always free, haha.
We deeply appreciate you taking the time to write this review, Linda. Your feedback will help us to provide an even better experience for our customers. Please let us know if there’s anything we can help with.
Quick and easy, very helpful build to setting up the resume and tons of options. Wasn't too fond of having to pay, but in need of a professional look to my resume so well worth it. Things worth needing are not always free, haha.
Thousands of users trust MyPerfectResume Resume Builder to make a career-winning resume online. MyPerfectResume takes the hassle out of resume writing. Choose from customizable templates and follow easy prompts to create the perfect job-ready resume, effortlessly.
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Hi CS:
We are very glad Victor was able to help you out and provide you with advice and tips. Thank you so much for your feedback, we really appreciate it. We work hard to deliver the best customer experience you could have. If you need further help, do not hesitate to contact us… we will back you up!
Best Regards
MyPerfectResume