Overview
The company has received mixed feedback regarding its customer service and overall reputation. Positive reviews highlight the quality of the resume services and commend specific representatives for their professionalism and helpfulness. However, significant concerns arise from customers regarding misleading subscription practices, unexpected charges, and inconsistent service experiences. Many users report frustration with the difficulty in canceling subscriptions and obtaining refunds, describing the customer service as unresponsive or rude at times. Overall, while some customers appreciate the service's capabilities, the company must address transparency and support issues to enhance its reputation.
This summary is generated by AI, based on text from customer reviews
I love sites that are explained easily and able to follow easily. I loved all of the resume suggestions. I especially loved HASSLE FREE everything when it came to cancelling my subscription! Thanks Again
DO NOT USE THIS SERVICE! I cancelled this service over a year ago only to now realize they charged me $27.95 a month for 18 months. All I got out of it was a lousy template that I never used. They offered me a small refund but would not return most of it. This place is a scam! Please do not use!
We are sorry to hear that you experienced this with our company, Holly. We’d like to help you address your concern so you can have a great experience with us. Please contact us for immediate assistance regarding this query at https://www.myperfectresume.com/contact-us
Hi, I am trying to contact your customer service regarding being charged AUD 50.00 extra while building a resume for a friend who used my credit card. I was charged around AUD 2 and AUD 1 during the first week of using this service and was subsequently charged AUD 50 this week. I would like to get a refund for this amount and would also like to discontinue further payments being made from my account. My email address is *******@gmail.com. Please contact me asap. Regards Vrisha
EDIT--
My perfect resume support contacted me the next day after I wrote this review. They were very prompt in responding and quite helpful too. Got a full refund within 5 days.
Thank you for reaching out to us Vrisha B. We are very committed to providing great customer service and will address all of your concerns. We have sent you a private message so we can communicate in a secure manner.
Best Regards,
MyPerfectResume
Yashary Vazquez was the rep that I spoke with during my customer encounter with MyPerfectResume. I am extremely happy with her patience and assistance with formatting my resume. She was a pleasure to speak with. She was very professional as she went above and beyond to take care of my issue. Kudos to this company for allowing this awesome young lady to be a part of your team! Yashary keep up the good work!
Hi Floryda:
Wow! Kudos to you for that awesome review. We are very proud to have employees like Yashary and are very happy to see these types of feedback. It is nice to know that you found our customer service to be amazing. Thank you for taking the time to review our company. If you ever need anything else, please feel free to contact us.
Best Regards,
MyPerfectResume
Love this site but most importantly I love the help that I received from Shakira Griffith! She was quick, she made sure she understood my request, there was one call resolution, she was pleasant (I could feel it even through typing, she was patient and before she ended the call she had me check to make sure everything was completed correctly and it was!
Hi Markita,
We are thrilled that you were pleased with Shakira and the resolution about your request. We are committed to providing great customer service. If you need further help, please do not hesitate to contact us.
I've called about 3-4 times within the past week. I was trying to update/edit my resume but then I seen a minor error on my resume. The last time I called and explained my concern with Jonessa, she understood what was going on. She went above and beyond to make sure my resume was PERFECT. I have to say I would recommend someone to this site based off of my last call.
Hi R. W.,
Great to know how pleased you are with our service and product. Thank you for your feedback about Jonessa and how she was able to provide assistance with your request. Thank you for that awesome feedback.
I too have been scammed with this mob How do I stop payment?
I have now cancelled my payment & subscription to this bad company.
You just have to go to your account settings and un-scribe.
Well worth doing.
Regards
John.
Greetings John, we're sorry that you feel that way. We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly if you have any further issues or questions. You can send us a private message through here and we will assist you directly or email us at customerservice@myperfectresume.com
Best regards,
My Perfect Resume
It is a very good resume builder. It helps direct you if you don't know what you're doing. However, even if you choose the free trial or one of the shorter subscriptions, they don't email you or let you know that they are charging you, if you forget to cancel your "subscription." The last email that I got from them was that my account was about to be deactivated, and then on my next bank statement, there were two charges from them for $24.
Hi Rose,
We are very sorry that you received the wrong impression of our service. The following serves as a guide which may clarify any doubts you may have regarding your account: Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. To further our user experience, we provide the option of a 14-day trial for a small fee.
When you select our 14-day trial enrollment, it provides all details on screen that after the 14th day it will auto enroll into the monthly subscription service. It also explains, that you can cancel at any given time. This alert is also given when the credit card information is requested where it explains that, unless you cancel, you automatically authorize us to charge your account every four weeks at the current rate of the subscription.
Lastly, when you finish your enrollment process, an e-mail is sent explaining this as well.
We apologize for any confusion this may have risen. Feel free to contact us if you have any further questions or concerns regarding our products and services.
I had called to cancel my subscription. The customer service representative, Yaritza made my day. She when out of her way to help me. She also explain the different programs this service had to offer. I would 100% recommend this program to family and friends. Thank you Yaritza.
Hi Claudio, thank you for that outstanding review, it is greatly appreciated. We are happy to know that Yaritza was able to resolve everything for you and that you liked our service as well. Reviews like this one makes us change the way we do things for you. If you need anything else, just contact us, we’re here for you. Thanks!
First of all, the customer service training they've received is outdated and not useful- no one wants to hear the monotonous repetition of their name (especially from a stranger) after every other word in a sentence. It DOES NOT make for a more personalized/more relatable customer experience. It's just OBNOXIOUS and ANNOYING. I attempted to cancel this myperfect resume subscription because it is overpriced at $24.00 a month, the customer service agent then offered me the so-called "special employee discount" price of $4.94 a month from here on out. I agreed to it so now I'll just wait and see if they stick to their agreement or not...
Thank you for taking the time to let us know your feedback, Eme, we’re always happy to hear it! We’re constantly looking to make our products and services better and listening to our customers is a big part of that. With that in mind, we’ve passed your comments along to our team so we can keep improving.
This is undoubtedly helpful to build a perfect resume, I was so irritated just because of the money deduction. But, they refunded the amount of course not the full amout, out of 1753 Indian rupees i received 1600 rupees, but its fine,, i am certainly happy! I would definitely recommend people this site to build resume but should be careful regarding the montly subscriptions.
Hi SReeju:
Thank you for sharing this phenomenal review! We are thrilled to hear that you had an excellent experience with our customer service representative and he was able to resolved your issue. Thank you for recommending us to all your friends and family and please feel free to contact us if you have further questions or concerns.
Best Regards,
My Perfect Resume
The agent Sofia was awesome, she went above and beyond to assist and assure my needs were met. She also showed genuine interest and concern in making sure my experience and job search was a successful one. Shes an awesome and one of a kind agent! Thank you!
We are lucky to count on Sofia!
Not only did I get a version that would not upload properly to the most popular job sites they charged me an excessive amount as i was not aware of their continued billing of my credit card. When asked to refund they would not refund the amount requested.
Thank you for letting us know about this, Will. We hear you and we’re here to help, please contact us to better assist you with your query at: https://www.myperfectresume.com/contact-us
I called the helpline this morning and thanks to Lexi, I was able to finalize my resume and fix the spacing issues. Lexi was very helpful and positive--big shout out:)
I have been very happy with the resume creation aspects of this website so far and was impressed by how fast their help desk responded to my email.
Hi Peg,
We are excited that you were pleased with our website, our Customer Service team and our service. Our agents strive to provide a top-notch service every time. It is great to know how pleased you are with how your resume looks now.
Thanks for your feedback, it's very important for us.
Best regards
MyPerfectResume
This literally saved my life. My mom has recently passed away, and after taking care of her for the past few years, I've found the strength to get back out there and find a job. THANK YOU for being so easy to find, and make. For the price of a coffee, I'll have applied to over a dozen jobs with 3 looking forward to my application.
THANK YOU!
Thank you, Chris, we truly appreciate your feedback, happy customers make our days brighter.
I would rate this site 0 stars if it let me. This site uses shady practices to get you to sign up, then charges you even after you cancel. I cancelled and told them I wanted my money back. I was charged on the 25th, I cancelled on the 28th, and they wouldn't give me a refund. It is crazy. Please stay away from them. I know they will send me a generic response like they have for everyone, but trust me people, there are better ways to get a resume than through these snake charmers.
Aaron L, we are sorry that you feel that way we have our subscrition terms and conditions before the purchase, after the purchase and in the process of the purchase as well every single client that subscribe for this service receive an email regarding to the subscription they have bought and as a remainder the auto renewal of the same. If you cancel the subscription a confirmation email will arrive at the email related to the account as you may now when you call and cancel the subscription, We do offer several ways to cancel the active subscription which it can be done by phone (is listed on the bottom of the page), live chat, email and self-cancellation in your Account Settings. If you like I can go ahead and take a double check on your account to see if I can be of more assistant.
Best Regards,
My Perfect Resume
I called today and had to call 3 times, on the 3rd call i was fortunate to have a polite, helpful and kind young man on the other end of the phone named Angel. He was professional and thorough, he treated me with kindness and i appreciate him very much!
Thank you for sharing your experience with Angel; we’ll be sure to pass along your positive review. If there’s anything else we can assist you with just contact us.
I had a question about the status of my account and resume Enrique Yero walked me step by step. Was informed and pleasant. He helped me with my issue and was hassle free. Great service. Thank you Enrique.
Hi Debbie:
We are glad to know that Enrique was able to help you out. Thank you for taking the time to write this awesome review. We work very hard to deliver the best customer service experience for you. If you need any further help, do not hesitate to contact us.
Best Regards,
MyPerfectResume
I tried to cancel my membership and Cesar was extremely rude. The from would not allow me to ut my correct address on it and it also put in the wrong zip code. My email address is *******@aol.com
We’re sorry to hear that you have not had a positive experience builder.
If you need any help with your account please feel free to contact our team ad they will be more than happy to review your case using the link provided below.
Contact Us: https://www.myperfectresume.com/contact-us
When I created my Resume, the amount of 2.95$ was acceptable. When I checked my bank account almost 2 weeks later, I saw a charge of 35.80$. I didn't sign up for that. I will open a dispute for being scammed. STAY AWAY!
We are very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Thousands of users trust MyPerfectResume Resume Builder to make a career-winning resume online. MyPerfectResume takes the hassle out of resume writing. Choose from customizable templates and follow easy prompts to create the perfect job-ready resume, effortlessly.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Melissa R.,
We are so happy that you enjoyed the service. We wish you all the best!
Best regards,
Anna
MyPerfectResume