Overview
The company has received mixed feedback regarding its customer service and overall reputation. Positive reviews highlight the quality of the resume services and commend specific representatives for their professionalism and helpfulness. However, significant concerns arise from customers regarding misleading subscription practices, unexpected charges, and inconsistent service experiences. Many users report frustration with the difficulty in canceling subscriptions and obtaining refunds, describing the customer service as unresponsive or rude at times. Overall, while some customers appreciate the service's capabilities, the company must address transparency and support issues to enhance its reputation.
This summary is generated by AI, based on text from customer reviews
I do not appreciate the marketing as a "free" service. Yes, you say "free" preparation. But you should disclose the fee to print the prepared resume.
That being said, I do not mind paying a fee for your service.
My experience was pleasant with the exception of the uploading of the resume. The information did not port over in an orderly manner and left me very confused as how to correct or amend the resume. The Live Chat was very useful in assisting me with resolving the issue.
Hi Lisa W.,
We are so happy that you had a good experience with our customer service, however I’m very sorry that you had editing issue. We are very committed to providing great service and customer satisfaction. We take all feedback very seriously, It will be given to our Marketing team.
Best regards,
Anna
MyPerfectResume
Today, I called in with an issue regarding my billing. I was immediately helped and my issues were resolved. The call was very professional and polite. I am very pleased with the service and I am happy to be a customer.
We're certainly happy to have you Antonio and we appreciate you sharing your positive experience with us!
The site is advertised as a free resume maker, so you go through all the steps to make the resume then at the end it pops up that you have to pay to download the resume. Ridiculous. Advertise your site as what it is.
Hi Emma,
We appreciate your feedback. Please know that we give our users the option of continuing with the service after they've tried it out and wish to continue.
Limited information is obtained in preparing the resume.
The current trend is not being followed. Format looks outdated.
It says resume in the beginning and payment is collected towards the end when all the info is put in which is misleading
To clarify, we are in fact free. For the benefit of our users, we offer a Basic Access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free. We also provide a Full Access account for a small fee that offers a 14-day trial period, this gives you the ability to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the Basic Access account. In addition, we do offer a 100% money-back guarantee for our trial fee.
I needed a resume for a job interview and I was able to create a professional beautiful resume from my smart phone in less than 30 mins! I got the job and now I have a beautiful resume template for future use.
Hi Briana G.,
Congratulations on your new job! We are glad that you liked the site. We wish you the best in your new career.
Best regards,
Anna
MyPerfectResume
I called to cancel considering 25$ is a bit much for a piece of paper and the agent I spoke with was a nice gentleman with a sense of humor which was the only reason a was ok with the end result. He did his best to get the approval for my refund and got me 90% back and figured I'd stay with a lower monthly subscription which I was happy with because I don't believe many people can afford or want to pay 25$ monthly subscription to a resume template. Thanks candido!
Hi Meagan
Thank you so much for sharing your excellent experience about the Customer Service provided by Candido. We are committed on providing a great customer service, rest assured that you will receive a quality customer service from all our agents at LiveCareer. Our service is designed to be easy to use without compromising quality of the finished product. We appreciate your detailed and remarkable feedback, it's very important for us.
Great site easy to use. I was able to secure a great job creating my resume with such ease. This site gave me examples and I was able to write a resume in less than 30 min.
Thanks and I would highly recommend and use again.!
Hi Grace S.,
Congratulations on your new job! We’re glad that you found the site easy to use. We wish you more success in your new career.
Best regards,
Anna
MyPerfectResume
This was a great site for a resume. I have not had a resume for years as I have been employed and happy with my situation. I was approached with an offer and needed a resume to apply for this new position. The formats were good and the suggested wording was very helpful. I can recommend this site to anyone looking for a quick high quality resume.
Hi Brian N.,
Congratulations on your new position! We are glad to be of assistance. We appreciate your recommendation. Best of luck with your career!
Best regards,
Anna
MyPerfectResume
I was takin good care of and was help fast and Professionally. They Gentleman was able to fix the issue with little to no troubles and was able to convince me to stay with your company for another month
Hello, Trevor:
We’re proud to know that our experts were able to resolve your situation and that you were pleased with our service. If you need anything in the future, please get in touch at any time.
I spent 2 hours building my resume only to find out that I have to pay to be able to use it. It may not be a lot of money but it's frustrating to spend all of that time only to find out I need to spend money.
Our website offers a basic access account completely free which allows you to download a plain text version. However, upon finishing the document, we also give the option of continuing with our premium features if you are satisfied with the end result. This gives you the ability to print, email or download your documents using our copyrighted templates, but these features are NOT listed within the Basic Access account.
In addition, we do offer a 100% money-back guarantee for our trial fee if you are not completely satisfied!
Just got charged $34 for a full month and then when I went to cancel got charged for $4 for the same month. Require to not be charged for the $4 for the same month. Please refund it. Also when I try to create a new resume, the web page just hangs.
Thank you for taking the time to share your experience, Beverly.
We’re ready to help make this better for you, shortly you will receive a private message from us so we can evaluate your account and give you more details on this matter.
I kind of thought this was free, it didn't mention that this service was a paid service, but I was working on the resume for hours until I got to the end and it asked for my payment info. I put to much work into my resume so I just paid the 2 bucks to hand it to my interviewer tomorrow
Hello, Paul - Our basic access account allows you to create and download a plain text version of your resume and cover letter using our examples and tips. If you would like to download, print or email a professionally formatted version of your resume in a PDF or Word form you will need to subscribe.
I liked the way the resume was sectioned off but found I had to rewrite most information. Once the resume was finished, I had difficulty being able to edit.
Customer service was a little confusing but The service rep was persistent and polite while trying to assist me.
Hi Donnajo,
We apologize for any confusion this may have caused. We’re sorry to hear that your experience with us left you wanting more. There’s anything we can do to help or if you decide to reactivate your account, please let us know and we’ll be happy to assist.
I utilized this service to prepare a resume that I needed in a hurry. I cancelled the service through their website within the trial period, but was still charged the monthly fee. I spoke to Gabriel in customer service who immediately cancelled the service and credited the charge. He was very polite and professional.
While I didn't appreciate the surprise charge, I appreciated the quick resolution.
Hi Tom,
We’re proud to know that Gabriel was able to provide assistance with your request. Since we’re committed to providing top-notch customer service, reviews like this one really make our days. Thank you so much!
I received 4 debit transaction on 11 May 2018 and two debit transaction on 24 May 2018. I will cancel it if you continue to debit my account more than one time on 24 June. My monthly subscription fee $4.95. You charge on US dollars!
-Hello, Manford!
Thank you for taking the time to let us know your feedback, we’re always happy to hear it!
We’re constantly looking to make our products and services better, and listening to our customers is a big part of that. With that in mind, rest assured that we verified your account and as you previously mentioned your only active monthly subscription fee is in fact $4.95. Also as a international company, we process payments from all over the globe through our entity located in the United Kingdom. However, we have no control over banking policies with International transactions. Please contact your banking institution if you have any further questions regarding that matter.
We hope that this information helps to clear up any concerns you may have had. Please feel free to contact us in case you have further questions.
Thank you.
It was so easy I wasnt sure I wanted to sign up but you cant get something for nothing ( of quality) and a trail at that cost. You dont have anything to loose and can cancel at anytime. GO FOR IT and make that right first impression.
Thank you for the awesome feedback, Michael we rely on input from customers just like you to make our service even better.
It was a pleasure to do my resume with MY perfect resume website. It was very easy. I would definitely recommend to anyone who needs to build a resume.
And, when I found a job it was easy to unsubscribe.
Hi Yvonne F.,
Congratulations on your new job! We are happy that you enjoyed the site. Thanks for recommending us to others.
Best regards,
Anna
MyPerfectResume
The site is very easy to navigate through very user-friendly. A resume is professionally done with lots of eye appeal. Customer service is very knowledgeable and fast to help. Always been a pleasure to deal with customer service.
Hello, Tonya -
We love to hear that you’re pleased with your resume and that you found that navigating our site was easy, we truly hope it makes all the difference in helping you get the job you want.
Michael assisted me with getting a refund for the $25 dollar charge. He worked dilligently during my call to ensure all of my questions were answered and I understood everything. He also made sure to tell me the features and benefits of myperfect resume as well.
Shelly,
We're very happy to hear that you had a pleasant customer service exchange with Michael! We're very proud of our agents and we thank you for sharing why we feel that way!
Thousands of users trust MyPerfectResume Resume Builder to make a career-winning resume online. MyPerfectResume takes the hassle out of resume writing. Choose from customizable templates and follow easy prompts to create the perfect job-ready resume, effortlessly.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
Thank you for sharing your feedback and for giving us a great rating.